_JJ_, on 07 November 2012 - 10:37, said:
Holy crap I still have not received my pre order yet, what is going on Microsoft. 4 phone calls and no one knows and are passing the buck on everyone else in the department, well a week from now I might be talking to bill and ask him what's going on with it. The last phone call was yesterday morning, and went like this, yes you have ordered one, Ohh wait it looks like we shipped the ups label out but no surface has arrived to ups, but Microsoft took my money for it now on the 27. So they tell me this has to go to a manager somewhere, it will take 24 - 48 for this person to get back to me.
My question is: are there people in Canada still waiting for their preorder or is just me left in Canada without one?
You made the biggest mistake you could have by agreeing to wait for a callback. Be nice, but be insistent that you get the issue resolved while you are on the phone. Insist that you speak to a manager, and that you will wait on the phone until you are speaking with one.
I just went through a hassle with my Surface order, but I did get it resolved.