Jump to content
  • 0
Sign in to follow this  
Followers 0

Problems with Lumia 920

Question

Posted

I have had my Lumia 920 for almost a week now, and I love it, but 2 things are scaring me. The screen seems to scratch really easy on mine, so I guess a screen protector will be needed which I never needed on my LG Quantum. The phone also gets very hot and burns through battery quickly while I am at work. I hope the battery thing gets fixed with an update, however I guess the screen scratching thing I will just have to deal with.

Share this post


Link to post
Share on other sites

20 answers to this question

  • 0

Posted

You are scratching Gorilla Glass 2?
You sure you are using it with your hands? :p

Share this post


Link to post
Share on other sites
  • 0

Posted

Its scratching while in my pocket. My cheap old LG Quantum survived the same pocket for a year and a half and only got 1 little scratch. This phone has way more scratches on the screen already. Same pockets with nothing special in them.

Share this post


Link to post
Share on other sites
  • 0

Posted

No scratches here.. The heat can be a problem.. try disabling NFC radio and also turn off any apps in background that you don't use. I do expect we will see some updates to address battery/heat.

What else do you keep in your pocket with your phone?

Share this post


Link to post
Share on other sites
  • 0

Posted

Edward scissor hands.

Can you return it? Gorilla glass shouldn't scratch easily, as a test, try doing so with a coin yourself (gorilla glass is harder than the coin, so it shouldn't scratch)

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='Invizibleyez' timestamp='1353078219' post='595325124']
Its scratching while in my pocket. My cheap old LG Quantum survived the same pocket for a year and a half and only got 1 little scratch. This phone has way more scratches on the screen already. Same pockets with nothing special in them.
[/quote]
I keep mine in my pocket and I don't have a scratch on it. Not sure how you are getting scratches on yours.... I do have the battery problem, but if I feel it getting warm, I reboot it and it seems to fix it. Some have said if you turn NFC off, that will fix the issue.

Share this post


Link to post
Share on other sites
  • 0

Posted

NFC is off and all I have in my pocket is a soft plastic I'd holder and maybe a couple sheets of neatly folded paper. Nothing that should cause scratches.

Share this post


Link to post
Share on other sites
  • 0

Posted

[media]http://www.youtube.com/watch?v=yDEahsoa_N4[/media]

From what this video shows, scratching shouldn't be very easy with this phone. Can you take a picture, OP?

Share this post


Link to post
Share on other sites
  • 0

Posted

The simpliest thing that can scratch a Gorilla Glass is dust, make sure your pocket is clean enough... Keys no problem, knife no problem... dust, can be a problem

Share this post


Link to post
Share on other sites
  • 0

Posted

I saw the video you posted on WPCentral the other day. Didn't really make me feel better, since my phone hasn't taken anywhere near that kind of abuse, yet has scratches. I'm trying to find a great technique for taking pictures of scratches on a highly reflective surface. It's not as easy as I thought it would be.

Share this post


Link to post
Share on other sites
  • 0

Posted

Better question, are you sure you bought a 920?

Share this post


Link to post
Share on other sites
  • 0

Posted

[attachment=321652:DSCN1727.JPG]
Yes I am sure I bought a Nokia Lumia 920 in white from AT&T
The dust argument would make sense if I didn't have a different phone in the same pockets for a year and a half with gorilla glass that didn't get scratched the same way.

Share this post


Link to post
Share on other sites
  • 0

Posted

Not sure if my image posted in an easy to see way yesterday, so I am going to try again. Neowin should make putting pictures up easier.
[img]http://forums.wpcentral.com/attachments/nokia-lumia-920/22943d1353165284t-dscn1727.jpg[/img]

Share this post


Link to post
Share on other sites
  • 0

Posted

Sounds like you need [img]http://stickyysweets.files.wordpress.com/2009/11/fabric_softener-2.jpg[/img] for your pockets.

Share this post


Link to post
Share on other sites
  • 0

Posted

Technically, I would expect scratches on my screen if I went jogging with my phone in a box of thumbtacks and sandpaper, but, not in my pockets. I'm thinking this may be a flaw in the glass possibly related to the heating up/battery issue. I am trying to find out if gorilla glass 2 scratches easily when it is hot/warm.

Share this post


Link to post
Share on other sites
  • 0

Posted

I contacted Nokia about this. So far, they seem to be less than concerned. If anyone wants to read my conversation with them, here it is. I edited the conversation a little for privacy reasons.



Robbie: Hi, my name is Robbie. Thank you for contacting Nokia Care Chat. How may I help you?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Who should I contact regarding issues with my Nokia Lumia 920 display scratching very easily?

Robbie
I am sorry to hear that. Let me see what I can do to assists you with your concern. Before we proceed, may I know your full name please?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Willy Wonka

Robbie
Thank you for the information Willy. May I know what exactly happen to the phone while the screen display have a scratch?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
I was carrying my phone in my pocket as I always have done at work. There is no case or screen protector, and there were no sharp objects or hard objects at all in my pocket.

Robbie
I see, I would like to inform you that the Nokia Lumia 920 corning gorilla glass is a scratch resistant glass.

Robbie
Not fully scratch proof and it may have a scratch.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
I do know this. it's actually Gorilla Glass 2, which is scratch resistant. I have subjected it to the same environments that my older phone was subjected to, which has Gorilla Glass 1. That phone never had an issue with getting scratched in the same environments and conditions.

Robbie
Thank you for the information. However it depends on the usage of the phone if it will have a scratch on it.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
I would expect some superficial small scratches as it is a very high gloss finish, and also protrudes from the phone slightly on the front, however, my biggest concern happened yesterday while at work, with nothing at all in my pocket, I noticed a sudden deep scratch, seemingly from nowhere. I can actually feel it if I run my fingernail gently over the surface.

Robbie
I see, while your phone is on your pocket did you bump yourself to any hard edges?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
nothing at all. There are no incidents to be reported.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
I am certain this is an problem possibly with a batch of the Nokia Lumia 920, as 2 of the forums I frequent have users reporting the exact same problems.

Robbie
I would like to inform you that we do not have any information regarding to forums or other third party websites.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
That's ok, I was just letting you know what I have come across.

Robbie
Thank you for understanding. Since it is a hardware issue and we do not have any procedures can be done on the phone.

Robbie
Your best option is to contact your point of purchase for a replacement.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Are there any kind of batch codes or anything I can try to track to see if this is related to all Lumia 920s or just a specific batch?

Robbie
There are not specific batch code for the Nokia Lumia 920 phone that are release.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Alright. I understand Nokia does not make the glass, so I have also contacted corning regarding this issue.

Robbie
I see, may I know what information they have provided you?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Nothing yet, I just emailed them.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
If they do send me any information, should I forward it to you?

Robbie
Okay let us know what information they have provided you. For the mean time your best option is to have a replacement from your point of purchase.

Robbie
Yes, please do not hesitate to contact us again.

Robbie
I will be providing you a reference number of this chat conversation.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Is there an email for customer support?

Robbie
You can email our Nokia Support if the live chat is already close.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
[email="Support@Nokia.com"]Support@Nokia.com[/email]?

Robbie
Please refer to the link below:
[url="http://www.nokia.com/us-en/support/contact/"]http://www.nokia.com/us-en/support/contact/[/url]

Robbie
If the live chat is already close you can send email.

Robbie
The reference number for this chat conversation is #######.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Okay thank you. I am going to save this conversation for my records.

Robbie
You are most welcome. Yes, you may print out our conversation from you end.

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Thank you for your attention. I hope this problem isn't too large when it is all said and done. I do love the phone, I'm just worried about it's longevity at this point.

Robbie
You are most welcome Willy. No worries, I will be treating your concern as a feedback from my end to improve the said phone in the future

Robbie
Are you still there Willy?

[email="invizibleyez@aol.com"]invizibleyez@aol.com[/email]
Yes. Thank you for your time. Have a good day.

Robbie
You are most welcome Willy. If you do need any further help in the future, please do not hesitate to chat with us again. Thank you for contacting Nokia Care Chat and have a great day!

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='Invizibleyez' timestamp='1353077551' post='595325100']
I have had my Lumia 920 for almost a week now, and I love it, but 2 things are scaring me. The screen seems to scratch really easy on mine, so I guess a screen protector will be needed which I never needed on my LG Quantum. The phone also gets very hot and burns through battery quickly while I am at work. I hope the battery thing gets fixed with an update, however I guess the screen scratching thing I will just have to deal with.
[/quote]


Rule #1 when buying a new phone:

1. Put a screen protector as soon as possible (preferably at the store).

That is the very first thing I did on my Galaxy Note 2. I put a military grade screen protector and got a hard cover for it. Those things are expensive man and you need to protect those suckers.

Share this post


Link to post
Share on other sites
  • 0

Posted

Make sure you turn off Nokia drive in the background. You can prevent this in the settings. Its known to cause battery problems

Share this post


Link to post
Share on other sites
  • 0

Posted

If you bought from an at&t store, go back and ask for a swap. It might be a just a lemon.

Share this post


Link to post
Share on other sites
  • 0

Posted

Thank you for posting this, OP. And thank you for posting your conversation with the Nokia rep. I kept laughing out loud when the rep called you Willy. I wonder how the conversation would have gone if you really HAD given them your name as Willy Wonka. :)

Anyway, I agree that your situation seems pretty unusual. And from the photo, it seems REALLY unlikely that that scratch on the right came from dust in your pocket. It just doesn't have the right "look" to it.

I agree with[url="http://www.neowin.net/forum/user/62693-bajirav/"] BajiRav.[/url] but do not return it for the scratching reason. Don't even mention it. Simply tell them it's overheating and exchange it.

Share this post


Link to post
Share on other sites
  • 0

Posted

I always wash my pants with the pockets inside out just to get rid off sand or something else that might scratch my phone.

A screen protector on a lumia 920 would look ridiculous, and it probably wouldn't stick to the edges of the curved glass.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.