Problems with Lumia 920


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I have had my Lumia 920 for almost a week now, and I love it, but 2 things are scaring me. The screen seems to scratch really easy on mine, so I guess a screen protector will be needed which I never needed on my LG Quantum. The phone also gets very hot and burns through battery quickly while I am at work. I hope the battery thing gets fixed with an update, however I guess the screen scratching thing I will just have to deal with.

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No scratches here.. The heat can be a problem.. try disabling NFC radio and also turn off any apps in background that you don't use. I do expect we will see some updates to address battery/heat.

What else do you keep in your pocket with your phone?

Its scratching while in my pocket. My cheap old LG Quantum survived the same pocket for a year and a half and only got 1 little scratch. This phone has way more scratches on the screen already. Same pockets with nothing special in them.

I keep mine in my pocket and I don't have a scratch on it. Not sure how you are getting scratches on yours.... I do have the battery problem, but if I feel it getting warm, I reboot it and it seems to fix it. Some have said if you turn NFC off, that will fix the issue.

I saw the video you posted on WPCentral the other day. Didn't really make me feel better, since my phone hasn't taken anywhere near that kind of abuse, yet has scratches. I'm trying to find a great technique for taking pictures of scratches on a highly reflective surface. It's not as easy as I thought it would be.

Technically, I would expect scratches on my screen if I went jogging with my phone in a box of thumbtacks and sandpaper, but, not in my pockets. I'm thinking this may be a flaw in the glass possibly related to the heating up/battery issue. I am trying to find out if gorilla glass 2 scratches easily when it is hot/warm.

I contacted Nokia about this. So far, they seem to be less than concerned. If anyone wants to read my conversation with them, here it is. I edited the conversation a little for privacy reasons.

Robbie: Hi, my name is Robbie. Thank you for contacting Nokia Care Chat. How may I help you?

[email protected]

Who should I contact regarding issues with my Nokia Lumia 920 display scratching very easily?

Robbie

I am sorry to hear that. Let me see what I can do to assists you with your concern. Before we proceed, may I know your full name please?

[email protected]

Willy Wonka

Robbie

Thank you for the information Willy. May I know what exactly happen to the phone while the screen display have a scratch?

[email protected]

I was carrying my phone in my pocket as I always have done at work. There is no case or screen protector, and there were no sharp objects or hard objects at all in my pocket.

Robbie

I see, I would like to inform you that the Nokia Lumia 920 corning gorilla glass is a scratch resistant glass.

Robbie

Not fully scratch proof and it may have a scratch.

[email protected]

I do know this. it's actually Gorilla Glass 2, which is scratch resistant. I have subjected it to the same environments that my older phone was subjected to, which has Gorilla Glass 1. That phone never had an issue with getting scratched in the same environments and conditions.

Robbie

Thank you for the information. However it depends on the usage of the phone if it will have a scratch on it.

[email protected]

I would expect some superficial small scratches as it is a very high gloss finish, and also protrudes from the phone slightly on the front, however, my biggest concern happened yesterday while at work, with nothing at all in my pocket, I noticed a sudden deep scratch, seemingly from nowhere. I can actually feel it if I run my fingernail gently over the surface.

Robbie

I see, while your phone is on your pocket did you bump yourself to any hard edges?

[email protected]

nothing at all. There are no incidents to be reported.

[email protected]

I am certain this is an problem possibly with a batch of the Nokia Lumia 920, as 2 of the forums I frequent have users reporting the exact same problems.

Robbie

I would like to inform you that we do not have any information regarding to forums or other third party websites.

[email protected]

That's ok, I was just letting you know what I have come across.

Robbie

Thank you for understanding. Since it is a hardware issue and we do not have any procedures can be done on the phone.

Robbie

Your best option is to contact your point of purchase for a replacement.

[email protected]

Are there any kind of batch codes or anything I can try to track to see if this is related to all Lumia 920s or just a specific batch?

Robbie

There are not specific batch code for the Nokia Lumia 920 phone that are release.

[email protected]

Alright. I understand Nokia does not make the glass, so I have also contacted corning regarding this issue.

Robbie

I see, may I know what information they have provided you?

[email protected]

Nothing yet, I just emailed them.

[email protected]

If they do send me any information, should I forward it to you?

Robbie

Okay let us know what information they have provided you. For the mean time your best option is to have a replacement from your point of purchase.

Robbie

Yes, please do not hesitate to contact us again.

Robbie

I will be providing you a reference number of this chat conversation.

[email protected]

Is there an email for customer support?

Robbie

You can email our Nokia Support if the live chat is already close.

[email protected]

[email protected]?

Robbie

Please refer to the link below:

http://www.nokia.com/us-en/support/contact/

Robbie

If the live chat is already close you can send email.

Robbie

The reference number for this chat conversation is #######.

[email protected]

Okay thank you. I am going to save this conversation for my records.

Robbie

You are most welcome. Yes, you may print out our conversation from you end.

[email protected]

Thank you for your attention. I hope this problem isn't too large when it is all said and done. I do love the phone, I'm just worried about it's longevity at this point.

Robbie

You are most welcome Willy. No worries, I will be treating your concern as a feedback from my end to improve the said phone in the future

Robbie

Are you still there Willy?

[email protected]

Yes. Thank you for your time. Have a good day.

Robbie

You are most welcome Willy. If you do need any further help in the future, please do not hesitate to chat with us again. Thank you for contacting Nokia Care Chat and have a great day!

  • 2 weeks later...

I have had my Lumia 920 for almost a week now, and I love it, but 2 things are scaring me. The screen seems to scratch really easy on mine, so I guess a screen protector will be needed which I never needed on my LG Quantum. The phone also gets very hot and burns through battery quickly while I am at work. I hope the battery thing gets fixed with an update, however I guess the screen scratching thing I will just have to deal with.

Rule #1 when buying a new phone:

1. Put a screen protector as soon as possible (preferably at the store).

That is the very first thing I did on my Galaxy Note 2. I put a military grade screen protector and got a hard cover for it. Those things are expensive man and you need to protect those suckers.

Thank you for posting this, OP. And thank you for posting your conversation with the Nokia rep. I kept laughing out loud when the rep called you Willy. I wonder how the conversation would have gone if you really HAD given them your name as Willy Wonka. :)

Anyway, I agree that your situation seems pretty unusual. And from the photo, it seems REALLY unlikely that that scratch on the right came from dust in your pocket. It just doesn't have the right "look" to it.

I agree with BajiRav. but do not return it for the scratching reason. Don't even mention it. Simply tell them it's overheating and exchange it.

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Unfortunately, this release raises a few important questions and concerns that I feel haven't been adequately addressed. What I didn't like Our variant shipped with TOS 7 beta, and it's advised not to use it in a production environment. I feel that's a bit limiting on an $800 device. The mobile app is also still in beta and does not support some of the first-party apps, like Surveillance, and it still has quite a few bugs. I am a bit confused about the OpenClaw marketing along with the F4-425 Pro. I feel like that if it's going to be a main selling point, then offer official guidance on how to get started with it. TerraMaster recommends enabling SPC, but then markets the NAS for use with OpenClaw, which requires disabling SPC to be able to use it, opening up genuine security concerns for the NAS; and that's before you get into the security concerns of OpenClaw itself. Of course, the above issues won't be a problem if you decide to install something else on it, or even go back to the stable TOS 6. I wish TerraMaster had just given TOS 7 as opt-in rather than shipping with it. TOS 7 has been available as a preview since December 2025 (so well before my last TerraMaster review), and according to a thread on Reddit where a user shared a screenshot from the TerraMaster Facebook page, it is scheduled to launch today, June 23, but there's nothing about that in the TerraMaster news blog. My contact confirmed over email that TOS 7 exits beta today. The rubber feet also deserve a mention as they continue to be a problem, with them coming unstuck the moment you shift the F4-425 Pro anywhere on your desk. What I liked What it comes down to, though, aside from what I already mentioned, you are still getting a quality, affordable device here, so recommending it will depend on the individual's use case. If you're just looking for a relatively small NAS device to manage virtual machines on, backup your files, and take care of your home theater streaming, then it is a great device that will certainly futureproof you for some time. It provides good performance, takes up little space, and is, on the whole, very quiet. Four bays afford proper redundancy using TRAID or RAID 5, and you can even expand on storage capacity by adding the 2-bay D5, or 4-bay D8 Hybrid DAS over a USB 3.2 (10Gbps) link. Considering the 2024 releases were more about power, with the likes of an Intel Core i5-1235U high-end laptop CPU under the hood, I asked my contact last time if we could expect more of the same in higher-end models and was told: It makes a lot of sense to use Intel's N350 chip inside a NAS; it is more than capable of doing what the F4-425 Pro is intended for, media streaming and backup. The only downside is still the clear lack of community and even staff support on the official forums. In the past, I have had topics go unanswered for days, or there would be generic-type "we've noted this and passed it onto our developer team" type responses. Along with the other things I mentioned, it all ends up costing it a couple of points. If you are comfortable with the command line, Docker, and setting up TrueNAS or Unraid, you'll be fine. You can do great things with this hardware. In TOS, the apps are a bit lacking, and things don't always work as expected.\ AI NAS?! What has become clear to me this year is that we are going to start seeing all kinds of "AI NAS" come to market, and while that might be good for us consumers, be diligent and research these claims. Although the F4-425 Pro technically comes with AI, it is really using a cloud service that is externally sourced off-device through the third party OpenClaw app. My colleague did review a newcomer to the NAS space earlier this year, and it includes a local AI assistant inside the Zettlab D4 NAS, and they do not even use AI in the product name, check out Chris' review here. Where to buy and a discount coupon However, it does not change the fact that this is truly a great entry-level home media-class NAS that you can buy right now. TerraMaster is having a 20% off launch discount, plus you can also still apply our unique 10% off coupon on checkout, which only works on the official website. So here is a breakdown of the pricing that is only valid on the official TerraMaster website. TerraMaster F4-425 Pro (N350) + 20% discount + 10% coupon = $575.99 TerraMaster F4-425 Pro (N305) + 20% discount + 10% coupon = $503.99 TerraMaster F4-425 Pro (N350) + 20% discount + 10% coupon = £525.59 TerraMaster F4-425 Pro (N305) + 20% discount + 10% coupon = £460.79 Use NEOWIN coupon code during checkout for 10% discount Over on Amazon US and UK, the F4-425 Pro also gets a 20% launch discount, but here, the above 10% coupon cannot be applied. TerraMaster F4-425 Pro (N350) for $639.99 at Amazon US (was $799.99) TerraMaster F4-425 Pro (N305) for $559.99 at Amazon US (was $699.99) TerraMaster F4-425 Pro (N350) for £583.99 at Amazon UK (was £729.99) TerraMaster F4-425 Pro (N305) for £511.99 at Amazon UK (was £639.99) As an Amazon Associate, when you purchase through links on our site, we earn from qualifying purchases.
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