Posted 23 November 2012 - 22:39
I had went on a service call and one of the computers I had been working on a Windows 7 computer and was able to pretty much go on any website.
I had been asked to work replacing their router which had 4 Ethernet cables each for a computer on their network and one Ethernet cable that went to a Verizon box with a "faster" router ... what exactly the box did I'm not sure, but I was told that the coax cable that was to allow the Internet connection was connected to the box. In the directions for hooking up the new router it said to plug in the coax cable directly to the new router, but in order to do that I would have had to bypass the box by taking the coax cable out of the box and plugging it into the new router. Not knowing what the box was and not being able to contact Verizon due to the Holiday's I decided to hook back the older router which allowed the Internet connection again.
There was one issue I noticed; however, with one of the computers. It would allow the connection they needed to do regular tasks for conducting business by logging into the database system they used. It allowed one to go to Google and do a search, but after doing a search when you clicked on one of the resulting links it displayed a connection problem. I made sure to connect back the cables back the way they were with the older router and checked that IE was configured to connect with Enabling to Automatically Detect Settings. Also, another computer on the same network using the same router didn't have this problem.
My questions are:
1. Does anybody know what such a box would be used for?
2. Could it safely be bypassed?
3. Why would this be happening with Internet Explorer, and how could this be fixed?