Sign in to follow this  
Followers 0

Cant restore/re-install windows vista

18 posts in this topic

Posted

This is a long shot but here goes..

I've been given a Dell Inspiron 5745 to fix, it had strange behaviour in Windows, black screens, crashing etc.. he had a couple of viruses i cleaned it up, gave it back, he brought it back saying it wasn't working properly..

I booted it up and it was taking forever, then explorer was crashing and lots of other weird things, straight away i thought the hdd was dying so i ran a disk check.. it passed.

i ran a DELL hardware diagnostics test, everything passed.

since then i can't boot into windows, it's a black screen with a blinking cursor, it gets past the dell BIOS screen and wont go any further.

i put removed the drive and installed it as a secondary disk in a PC, i backed up all data and put it back in the laptop.. still nothing.

i've googled 'dell Inspiron black screen blinking cursor' and loads of people have the issue, and only fix was reinstalling windows.

so i've popped in a windows vista disk, booted from it... when it gets to the screen to choose a drive i deleted the OS partition, created a new partition and click next, but get an error:

"Windows is unable to find a system volume that meets its criteria for installing"

What the hell does this mean?

The HDD is a Samsung Spin Point.

I'm really stuck, the HDD is fine, it has no errors, system passes all tests... it just seems it's decided it doesn't want to be compatible anymore?

Any suggestions at this point?

Share this post


Link to post
Share on other sites

Posted

The Dell hardware diagnostics are only a step up from nothing as regards quality of diagnosing issues.

I would recommend grabbing the actual Samsung utility for checking the hard drive, and Memtest86 the RAM.

BTW the utility for Samsung drives is made by Seagate for some reason, and can be found here: http://www.seagate.com/support/downloads/seatools/

Share this post


Link to post
Share on other sites

Posted

The Dell hardware diagnostics are only a step up from nothing as regards quality of diagnosing issues.

I would recommend grabbing the actual Samsung utility for checking the hard drive, and Memtest86 the RAM.

BTW the utility for Samsung drives is made by Seagate for some reason, and can be found here: http://www.seagate.c...loads/seatools/

I've just tried the samsung utility, it came back OK.

I'm fairly confident the disk is OK. i booted from vista disk, clicked repair your computer, the OS wasn't listed.. it says if your OS is not listed please load drivers, i click this and i can browse the entire disk, which has the dell recovery partition and the empty partition i created, both accessible no problem, just not in setup.

I've googled i can boot with WinPE and load the recovery partition and install it that way with something called ImageX?

Share this post


Link to post
Share on other sites

Posted

BTW can you clarify something for me. You say it's a Dell Inspiron 5745...

Are you sure you have the make/model right?

There's an Acer Aspire 5745 line...but no Dell Inspiron 5745 according to the Dell database.

Share this post


Link to post
Share on other sites

Posted

Sorry it's a 1545, not sure what happened there

Share this post


Link to post
Share on other sites

Posted

Stupid question, and I think I already know the answer...but have you tried F8 right after the BIOS screen to access the advanced options, and then went into the repair feature and told it to reload from the DataSafe local backup?

Share this post


Link to post
Share on other sites

Posted

booted into the command prompt and ran:

C:\Tools\imagex /apply C:\dell\Image\Factory.wim 1 D:\

Progress: 0%

Error restoring image.

The system cannot find the path specified.

If i try and go onto the D:

The volume does not contain a recognised file system.

Please make sure that all required system drivers are loaded and that the volume is not corrupted.

Stupid question, and I think I already know the answer...but have you tried F8 right after the BIOS screen to access the advanced options, and then went into the repair feature and told it to reload from the DataSafe local backup?

I can't get that far. pressing F8 does nothing, i'm left with a blinking cursor on a black screen.

I can however boot from cd, and press F8 which brings me to the advanced options, it offers no option to restore, just the standard safe mode, safe mode with networking etc..

Share this post


Link to post
Share on other sites

Posted

restore image on drive is corrupt... you will have to format drive and install windows from dell restore cds

Share this post


Link to post
Share on other sites

Posted

it sounds liek the partition table is gubbed so it does not know that the recovery partition is there

Share this post


Link to post
Share on other sites

Posted

So basically i should just take a hammer to it? ok. :rolleyes:

(seriously would if it was mine)

I've googled the issue and it's widespread with Dell laptops, ****es me off so much.

off topic

I've got 40 brand new HP PCs that crash when they fall asleep, HP support are useless and there's nothing available to fix it.

We bought 20 off them after the first 20, almost a year later.. same PC, same issue... and it was much further down the supply chain.

All of them decided to download a windows update yesterday that has thrown the computers into a restart loop.

hate windows.

Share this post


Link to post
Share on other sites

Posted

Well Samsung drives are pretty crap to be honest. I don't know why Dell uses them.

Weird that all those machines would be stuck in a restart loop...if anything that actually points more to the machines in my opinion...something common (besides Windows) that is causing it.

What version of Windows and which HP machines are they?

Share this post


Link to post
Share on other sites

Posted

I never use the factory image, I always wipe and reinstall either using their os install disk or my companies (depending on what licensing is needed, OEM or VL). You could contact dell and get a vista disk.

Share this post


Link to post
Share on other sites

Posted

Well Samsung drives are pretty crap to be honest. I don't know why Dell uses them.

That is because Hard Drives, RAM, Screen comes from Samsung ;)

Share this post


Link to post
Share on other sites

Posted

That is because Hard Drives, RAM, Screen comes from Samsung ;)

I'm fine with the screens, but they are balls when it comes to making reliable hard drives.

RAM I'm on the fence...as I think I've had some Samsung in OEM systems...but never anything I'd buy myself for a PC.

Share this post


Link to post
Share on other sites

Posted

I'm fine with the screens, but they are balls when it comes to making reliable hard drives.

RAM I'm on the fence...as I think I've had some Samsung in OEM systems...but never anything I'd buy myself for a PC.

For the year I had a 150 GB HDD from Samsung, 2 GB they worked nice. Never had problems.

But wanted more space and RAM so I replaced them both. On the other hand, the screen has kept up nicely for 4 years :p

Share this post


Link to post
Share on other sites

Posted

What version of Windows and which HP machines are they?

HP Pro Slimline 3300 SFF Windows 7 x64. i3 machines with 4gb ram run beautifully, they are compact and silent.. which why we use them, but sometimes they'll fall asleep and never wake up :( i've never been able to find a solution.

Now today they are all just restarting, it says configuring updates, gets to 100%, restarts, then does the same again, haven't had chance to look at it yet.

I'm fine with the screens, but they are balls when it comes to making reliable hard drives.

RAM I'm on the fence...as I think I've had some Samsung in OEM systems...but never anything I'd buy myself for a PC.

Are they run my Seagate now or something? all searches for drivers sent me to Seagate.

Share this post


Link to post
Share on other sites

Posted

Are they run my Seagate now or something? all searches for drivers sent me to Seagate.

I'm not entirely sure. I didn't dig too deep.

Personally I stick with Western Digital and don't run into this issue. I also generally call up if I'm having a system built by an OEM and request they use WD drives, even if it means charging extra.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.