Posted 19 December 2012 - 20:28
track my iphone features is directly tied to your apple account. Unless you leave THEIR account on the phone they CANNOT track the device any longer.
Well, not totally true - Unless they remember the IMEI # and call AT&T and get them to track it, which is a breach of a lot of privacy laws.
As for reporting it stolen, they very well can do that. I had it happen to me and the phone gets banned from the network. Essentially turned into an iPod.
Im sure you could get warranty for the device via apple that would show you and your AT&T account is the rightful owner. The only other way is to get the original purchase reciept, which states you are the rightful owner of that serial/IMEI device. He tries to play games your reciept trumps his complaint.