11 replies to this topic

[gameboy1977]

Hello everyone!

My friend has problem with her website, and she cannot enter that website, because of service unavailable... She has windows 7 home premuin.

what do you recommend me?

gameboy1977

[ashpowell]

What's the website? Can other people access it?

[gameboy1977]

tagged website I can enter that website, but she cannot enter that one.

[Intrinsica]

What troubleshooting have you done so far?

EDIT: Have you tried accessing it from the same computer? Can she access other sites?

[+Mephistopheles]

More details would be helpful.

Which website exactly?
Which browser is she using, which browser are you using?
Same ISP or different ISPs?

[gameboy1977]

she is using internet explorer 9 on her windows 7. she has differenet ISP in her office work and it has wireless network. she cannot enter her website. I am using internet exlorer 9 on vista. I can enter that website and it worked very well.

[Intrinsica]

gameboy1977, on 08 January 2013 - 11:26, said:

she is using internet explorer 9 on her windows 7. she has differenet ISP in her office work and it has wireless network. she cannot enter her website. I am using internet exlorer 9 on vista. I can enter that website and it worked very well.

Has she been able to access the site from the office before? I'd probably go with the idea that they've blocked it, but I couldn't guess more than that without knowing the exact site she is trying to access.

[+remixedcat]

Reasons the website could be down:

Server Side:

• The webhost is experiencing a loss of connectivity
  
• The webhost is experiencing hardware problems with the server
  
• The webhost is experiencing software problems with the server
  
• The webhost has incorrectly configured your server
  
• The webhosting client has incorrectly configured thier server

User side:

• The user's ISP is having problems
  
• The user's networking hardware is having problems
  
• The user's software is having problems
  
• The user's hardware is having problems

For server problems:

• The webhosting company may need to correct the problem. Please contact them for assistance.
  
• The webhosting customer has improperly configured the software running on the server. Please make sure they have done so.

For user problems:

• Go grab some skooma and assist them with thier networking hardware. Make sure to make sure that thier router's configured properly as well as thier computer is configured properly for thier network type.
  
• Wireless connections should be made sure they are communicating on a non-congested wireless channel. There's an app for that. Amped Wireless Wifi Analytics It's very helpful. If you have a laptop there's also InSSIDer for laptop users.

Configuring your router to use a non-congested wireless channel:

• Typically found in your wireless networking hardware's following Router Control Panel area:
  
• More settings>Wireless Settings>2.4Ghz Settings>Basic Settings>choose the least congested channel the app reports>apply settings

Configuring your LAN settings:

• Start>type "network">network and sharing center>network connections>select adapter>right click>properties>IPv4 settings>properties>make sure you got a good IP address that matches the router's range>ok>ok>close all

For other stuff:

• Tell them they need some skooma as well.

[gameboy1977]

yes, she went to that website, but now she cannot enter that website. I think it is iis missing or something like that one.

[Intrinsica]

gameboy1977, on 08 January 2013 - 12:02, said:

yes, she went to that website, but now she cannot enter that website. I think it is iis missing or something like that one.

You think it is missing? But you told us that you can access the website, so it can't have disappeared.

I still think the company have blocked the site, but again I can't be more sure without knowing what the exact website is that she is trying to access.

[RatherLargeBear]

gameboy1977, on 08 January 2013 - 11:09, said:

tagged website I can enter that website, but she cannot enter that one.

Is that Tagged.com?
We need more information.

If it is tagged.com. its a social networking site, which is probably blocked at her office.

[+BudMan]

Normally if company has blocked the site you should get block page, something like this



But there does not seem to be any info here to determine what is happening. Her browser gives her what error? what is the exact url she is trying to access.