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AT&T Is Very Disrespectful To Its Customers

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#1 Scorbing

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Posted 09 January 2013 - 19:37

OK I just got a text message from AT&T that reads:

"Your phone is now enabled to roam and dial internationally. Details and rates at att.com/global"

1. I do not travel internationally
2. I live in Florida

So I called AT&T to find out why that feature has been activated in my account without my permission because I certainly did not do it or authorized anyone to activate it.

The rep told me that "the system does this automatically just in case you travel to another country or roam."

I then told her that even though its not her fault, I think it is VERY disrespectful of AT&T to add features or services to a customer's account without the customer's authorization. I was fuming. This is totally wrong and uncalled for. Who the hell do they think they are to activate services on customer's accounts without asking them first?

Not good.


#2 firey

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Posted 09 January 2013 - 19:56

OK I just got a text message from AT&T that reads:

"Your phone is now enabled to roam and dial internationally. Details and rates at att.com/global"

1. I do not travel internationally
2. I live in Florida

So I called AT&T to find out why that feature has been activated in my account without my permission because I certainly did not do it or authorized anyone to activate it.

The rep told me that "the system does this automatically just in case you travel to another country or roam."

I then told her that even though its not her fault, I think it is VERY disrespectful of AT&T to add features or services to a customer's account without the customer's authorization. I was fuming. This is totally wrong and uncalled for. Who the hell do they think they are to activate services on customer's accounts without asking them first?

Not good.


Is the service free if you don't roam? I mean.. if so.. is your life really that boring that you get angry that a free service when not used (that you don't plan to use anyways) is enabled. If not, then that sucks.. however I don't see how it's disrespectful. I mean when all is said and done you are paying for a service, you don't actually OWN any part of it.

#3 OP Scorbing

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Posted 09 January 2013 - 20:05

Is the service free if you don't roam? I mean.. if so.. is your life really that boring that you get angry that a free service when not used (that you don't plan to use anyways) is enabled. If not, then that sucks.. however I don't see how it's disrespectful. I mean when all is said and done you are paying for a service, you don't actually OWN any part of it.


The service is NOT free. If for some stupid reason your phone decides to roam, you will get charged.

"I mean when all is said and done you are paying for a service, you don't actually OWN any part of it."

You don't get it. I did not order that service and it is not part of my package therefore it is very disrespectful of them to add it to my package or account without consulting with me first, free or not, it is wrong.

#4 shakey

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Posted 09 January 2013 - 20:12

Well then, if you don't travel, what do you have to worry about?

People seem to like to complain about stuff that doesn't even affect them. Sheesh.

#5 neuroticdave

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Posted 09 January 2013 - 20:16

The ability to roam internationally, is free. If you don't travel abroad, I don't know what the fuss is about. Is there truly nothing better to do with your time, other than call AT&T to complain over a free service? I have it in my account, it was put on when I activated my iPhone 5. It costs me $0.00 to maintain, and may one day become useful when I travel abroad and need to make an emergency call.

Millions die a year of hunger and poverty, and in America, this is a struggle. No wonder the entire world looks at us like we're ****...

#6 firey

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Posted 09 January 2013 - 20:16

The service is NOT free. If for some stupid reason your phone decides to roam, you will get charged.

"I mean when all is said and done you are paying for a service, you don't actually OWN any part of it."

You don't get it. I did not order that service and it is not part of my package therefore it is very disrespectful of them to add it to my package or account without consulting with me first, free or not, it is wrong.


Most phones have the ability to "Turn off roaming". I guess I don't see the disrespect. They aren't being rude to you, they aren't forcing you to have it, they aren't harassing you.

#7 hckngrtfakt

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Posted 09 January 2013 - 20:17

Well then, if you don't travel, what do you have to worry about?

People seem to like to complain about stuff that doesn't even affect them. Sheesh.


I can only imagine how upset and disrespected people felt when at&t rolled out LTE for the iphone

"Oh my god, how disrespectful of them to have me switch towers/signal/speed without consulting me first,...
who do they think they are by having my phone automatically do this draining my battery faster with this whole process"

:D

and dont get me started with cable companies

"Oh dear ******* !!! did -insert cable/satellite company name here- just add extra channels to my package
without consulting me first... how dare they add channels that i'll never watch nor get charged for but will cause my channel surfing time to increase between fox news and cnn"

Where's that 911 number when you need it huh ?

:laugh:

#8 Pam14160

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Posted 09 January 2013 - 20:18

Did you really think coming on a website to complain about a silly thing as this is coming to get people to feel sorry that AT&T is out to get you. . .that is you personally?

#9 spacer

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Posted 09 January 2013 - 20:19

All carriers do this. I was on Sprint for the last 3 years and they would text me with notifications about free services all the time.

Similarly, Capital One keeps telling me I'm a great customer and they keep upping my credit limit without my consent. The nerve!

#10 OP Scorbing

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Posted 09 January 2013 - 20:21

Whatever. I still think its very disrespectful of them to add stuff to customer's account without their permission. You people obviously like being screwed by AT&T and their clever ways of adding services to your accounts to later have an excuse to over charge you on your phone bill if necessary.

That is your choice. Not mine.

I can only imagine how upset and disrespected people felt when at&t rolled out LTE for the iphone

"Oh my god, how disrespectful of them to have me switch towers/signal/speed without consulting me first,...
who do they think they are by having my phone automatically do this draining my battery faster with this whole process"

:D



That is totally different.

#11 neuroticdave

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Posted 09 January 2013 - 20:21

If I recall correctly, having worked wireless most of my life, that service is usually added in automatically on accounts that are in 1. Good standing, or 2. Not requiring a deposit.

#12 shakey

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Posted 09 January 2013 - 20:21

And this is why I don't go to Florida :p

#13 neuroticdave

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Posted 09 January 2013 - 20:25

Whatever. I still think its very disrespectful of them to add stuff to customer's account without their permission. You people obviously like being screwed by AT&T and their clever ways of adding services to your accounts to later have an excuse to over charge you on your phone bill if necessary.

That is your choice. Not mine.




That is totally different.


I still don't get how this is a "clever" tactic. It's International roaming. If you don't travel outside of the US, what is the fuss? And even if you did, as long as you don't use your phone, you are fine. No harm, no foul. If anything, it may come in handy. A lot of people travel abroad with their devices, thinking it will just work, and then when they need to make an emergency call, they are faced with the harsh reality. It's one of those "Just in case" services, that doesn't cost a cent to have.

And like I said, I am pretty sure it is standard practice to add this to accounts with good credit.

#14 Buttus

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Posted 09 January 2013 - 20:25

did they add it to everyone's accounts? like a system wide upgrade?

or was it just your account?

if it was just yours, then that's a little strange

#15 ahhell

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Posted 09 January 2013 - 20:28

Whatever. I still think its very disrespectful of them to add stuff to customer's account without their permission. You people obviously like being screwed by AT&T and their clever ways of adding services to your accounts to later have an excuse to over charge you on your phone bill if necessary.

That is your choice. Not mine.

:rolleyes: