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Google wallet support sucks!


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#1 Snakehn

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Posted 23 January 2013 - 17:09

about two months ago i started seeing an error every time i would try to make a purchase in the google play store, saying to wait 24 hours and try again, after about a week trying, i called google play support and they directed me to google wallet support, which they told me my account has been blocked, the first dude told me he would send me an email with instructions how to fix it, i waited and the email he sent said pretty much to try again in 24 hours....
i called again and this time around they told me i needed to verify my account, to my surprise it was asking me for a scan of my driver's license and utility bill, i was like, "whats this bull$h!7?
anyway i submitted the proof, 5 days later nothing, i called again they said they didn't receive the info, i resubmitted the info, waited 2 weeks, tried to access from the desktop website and it shows me my info, but can't add any form of payment, i have like $30 google credit that is greyed out, called today and the account still "flagged" and the support dude says only tier 2 support can look into that and they don't have a contact #, everything is managed through email.

has anybody come across this bull*** with google wallet?

being that their support team is USELESS, who else is there to contact?


#2 1941

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Posted 23 January 2013 - 17:11

I would rather put a needle in my eye that use Google Wallet.

#3 Mr.XXIV

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Posted 23 January 2013 - 17:16

I've had crap problems from many of these payment sites. I'd rather straight up use my card and work with my own payment systems when receiving payments.

#4 Anibal P

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Posted 23 January 2013 - 17:18

Works for me every time I need it to, made many purchases through the Play store and other online retailers, and have no problems, could it be your bank?

#5 OP Snakehn

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Posted 23 January 2013 - 17:25

i had no issues before and have had my google account for many years, i had my credit card setup as primary form of payment but apparently now everything goes through wallet first. tried to different debit cards from different banks and won't let me add them.

#6 Geoffrey B.

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Posted 23 January 2013 - 17:28

being that the app does not support more than 2 or three phones and they do not support most Debit cards i decided not to even try.

#7 1941

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Posted 23 January 2013 - 17:31

I just use PayPal and not very often.

#8 f0rk_b0mb

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Posted 23 January 2013 - 17:44

Yup. I've had a problem a while back with Gwallet. If you restore your device while logged into wallet, it won't allow you to login on your freshly installed device. Had to call Google. They told me to see if it gets fixed in 24 hrs. In the mean time, I restored it again, did all my updates, tried it again with no luck. The next day, I woke up, tried it again. Let me Login no problems. Wheather Google did something, or there was a "timeout" on the NFC chip, I don't know. It's fixed and I'm happy.

#9 Mr.XXIV

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Posted 23 January 2013 - 22:56

You should try that new V.me by Visa!