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iTunes in Windows 8


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#1 ampersand

ampersand

    A Mighty Pirate

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Posted 15 February 2013 - 20:47

Hi there!

I'm getting a problem when installing iTunes in Windows 8. Here is a screenshot of the error.

Attached Images

  • error.png



#2 -Razorfold

-Razorfold

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 16-March 06
  • OS: Windows 8
  • Phone: Nokia Lumia 900

Posted 15 February 2013 - 20:48

Did you download iTunes 64?

Looks like you downloaded the 32bit version while you're using 64.

#3 OP ampersand

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Posted 15 February 2013 - 21:02

Im pretty sure I downloaded the 64bit version, but somehow I managed to start iTunes after this and it said I could not connect my iphone because the installed version was not 64bit. Kinda weird cause the download link I clicked said 64bit version. I better try one more time!

#4 OP ampersand

ampersand

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Posted 15 February 2013 - 21:07

Just tried but get the same error anyway.

#5 -Razorfold

-Razorfold

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  • OS: Windows 8
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Posted 15 February 2013 - 21:09

Just tried but get the same error anyway.

That's odd.

Trying installing this first, the x64 version: http://www.microsoft...s.aspx?id=14431

Then installing itunes x64.

#6 OP ampersand

ampersand

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Posted 15 February 2013 - 21:24

Tried to install that now and I got this error

Attached Images

  • error2.png


#7 Astra.Xtreme

Astra.Xtreme

    Electrical Engineer

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Posted 15 February 2013 - 21:25

You are running a 64-bit version of Windows 8, right?

#8 OP ampersand

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Posted 15 February 2013 - 21:31

Yes, at least it says so in My Computer >> Properties

I will try run it in compatibility mode for windows7 and see what happens

#9 mikeleo

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  • Joined: 20-June 03
  • Location: USA
  • OS: Windows 8

Posted 15 February 2013 - 21:40

I installed iTunes 11 64bit on a brand new Toshiba Satellite Laptop running Windows 8 and have had no problems.

Hope you fix your problem !!!!

#10 OP ampersand

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Posted 15 February 2013 - 22:01

kinda weird. I need this one to bakcup my iphone

#11 +Brando212

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Posted 15 February 2013 - 22:08

judging that you've had a similar error message for 2 very different pieces of software it sounds to me like your windows installer has bugged out (which is a PITA to fix sometimes)

#12 OP ampersand

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Posted 15 February 2013 - 22:12

how can I fix that ? I have been able to install a lot of other things with no problems.

#13 ajua

ajua

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Posted 15 February 2013 - 22:29

Is your Windows installation up to date?

Try to download and install the Visual C++ 2005 and Visual C++ 2010 redistributables from microsoft.com and try to install it again.

You can use the link in my signature and download a customized iTunes installer to try as well.

#14 #Michael

#Michael

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Posted 15 February 2013 - 22:43

kinda weird. I need this one to bakcup my iphone


Out of curiosity...why do you need it to backup your iphone? Why not just use icloud? I use icloud for backup and cannot actually remember the last time I used itunes for anything.

#15 OP ampersand

ampersand

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Posted 15 February 2013 - 22:54

I gets errors still even with these installed. Also with the customized itunes installer

I wasnt sure how the icloud worked. Does it backup the songs I bought in iTunes too ?