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Posted 18 February 2013 - 18:46
Posted 18 February 2013 - 18:50
So I am now able to upgrade my phone. My contract ends in July.
I go to upgrade my phone. It gives pricing and whatnot, it also forces me directly to the share everything. I am still on a grandfathered unlimited data for my Iphone 4. My bill would go up $20-$25 more each month. Not an option. Looking around yet it says I need to pay a $30 "upgrade fee" because "it extends the length of your current contract".
I called verizon, and they said the "upgrade fee" is because it extends my current contract.
I stated to them: “If in your words it extends my current contract, I should get to keep my unlimited data…because if I change it then not only does my plans change from what I had, to the new shared everything, this technically is a new contract. So a “upgrade fee” shouldn’t be needed as it’s not extending it.
Verizon: “it’s your same contract, your extending it, nothing changes.”
Me: “Then if nothing changes, I get to keep my unlimited?”
Verizon: “No, you cant.”
Me: “Then it is not the same old contract being extended, it’s changed, or new. Extending the same contract would be leaving my features alone, if it’s a different contract, then the $30 shouldn’t apply.”
Verizon: “I’m sorry”
How can they get away with that? That’s not extending my current contract! If it was they’d leave everything alone. Around $2,000 for two years and I’ve had them since 2007. They are taking advantage of their customers.
Anyone have any tips with dealing with them?
Posted 18 February 2013 - 18:55
Posted 18 February 2013 - 18:59
Verizon announced months ago that it will begin charging everyone $30 to upgrade their phones.
Don't know about the rest. I would call and talk to a manager. My mom upgraded her phone from an older android to a new model before xmas. She still has her unlimited shared dataplan and renewed her contract for an additional 2yrs. She didnt have to pay anything more per month.
I have had success in calling again and getting a different person who sees things differently than the other. Sometimes though, it doesn't work.
I have also had good success in going to the top level of VZW and talking to their corporate big wigs. They hate talking to customers especially if you get noisy with them and not one but all of the execs get the same email - forces them to talk about it and take action (puts them to work) See EECB here for more info on that tactic and use their company directory for the contact info. (USE AS YOUR LAST RESORT)
Or, simply move to a different carrier if you can.
Posted 18 February 2013 - 19:01
I'll try talking to different people at Verizon.
Posted 18 February 2013 - 19:03
Posted 20 February 2013 - 17:40
Posted 20 February 2013 - 17:58
Posted 20 February 2013 - 18:26
Posted 20 February 2013 - 18:51
Posted 20 February 2013 - 19:00