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KB2670838 & Windows 7 Ultimate reliability issues

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#1 JJ_



  • Tech Issues Solved: 2
  • Joined: 31-July 05

Posted 27 February 2013 - 18:30

KB2670838 is such a PITA. I've applied it on Acer Aspire AX3810 which is up to date with gfx drivers & windows updates. Since installing the patch, it has given me nothing but problems. Although no single process hogs resources after the update, the system is sluggish in general and opening any Windows utilities such as task manager, services, etc or 3rd party programmes makes the computer hang. When I eventually get to open task manager, it shows normal CPU usage.

When booting the system after the patch, sidebar.exe usage was fluctuating and after killing it, the sluggishness disappeared then then another issue. When viewing certain sites, the text appears to be blurry when viewed in Firefox. Turning off 'Use hardware acceleration when available' in Firefox fixes this issue but what bugs me this option has always been enabled and I've never had the text blurring issue until after the patch.

I've uninstalled the patch and sidebar now loads fine like it always has. I use a few gadgets such as the default clock/calendar as well as 2 3rd party gadgets CPU Usage & Network Meter. Has anyone else experienced similar reliability issues with this patch and any advice on how to troubleshoot this?

#2 Detection


    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 27 February 2013 - 18:33

Installed on 7 Ultimate SP1 x64 here and no issues

---Info on the hotfix--
This update improves the features and performance of the following components:
  • Direct2D
  • DirectWrite
  • Direct3D
  • Windows Imaging Component (WIC)
  • Windows Advanced Rasterization Platform (WARP)
  • Windows Animation Manager (WAM)
  • XPS Document API
  • H.264 Video Decoder
  • JPEG XR codec

#3 snowman1


    Resident One Post Wonder

  • Joined: 28-February 13

Posted 28 February 2013 - 11:26

Same issues as you - experienced mainly by browsers (Chrome, IE) hanging on scroll, edit of fields and forms, button click etc. Uninstalling the update fixed the problem so thanks for that.
I'm using a Sony VAIO S (about 12 months old)

#4 cork1958



  • Tech Issues Solved: 2
  • Joined: 04-October 02

Posted 28 February 2013 - 11:41

No issues here on the 3 machines of mine I've installed it on so far and all 3 machines are YEARS old!!

5 more machines to go!! :)

#5 +BudMan


    Neowinian Senior

  • Tech Issues Solved: 129
  • Joined: 04-July 02
  • Location: Schaumburg, IL
  • OS: Win7, Vista, 2k3, 2k8, XP, Linux, FreeBSD, OSX, etc. etc.

Posted 28 February 2013 - 14:13

isn't it a requirement for ie10?


Not having any issues with it here.

#6 syobon999



  • Joined: 22-December 09

Posted 28 February 2013 - 19:17

So, when is ie 10 coming to windows update?

#7 Obi-Wan Kenobi

Obi-Wan Kenobi

    "You were the chosen one!"

  • Joined: 11-November 02
  • Location: West-Central Texas

Posted 28 February 2013 - 19:28

So, when is ie 10 coming to windows update?

Posted Image

Working fine on my end. Haven't had a problem except for IE10 not installing properly through Windows Update...but a manual reinstall from the downloaded full version fixed that for me. Smooth as butter since. (Y)

#8 1941



  • Joined: 17-July 06

Posted 28 February 2013 - 19:39

It is affecting AMD and Intel's Video devices only. I have it isnatalled but I cannot install IE 10. I get nothing but errors. I will try again when it gets on Windows Update. MS is pushing it to people that used the Dev version first and then over the next several weeks it will be available for everyone that wants it.

#9 mafutha



  • Joined: 22-September 03

Posted 28 February 2013 - 23:52

I uninstalled it after it turned off Aero. Of course I'm using AMD video card.

#10 OP JJ_



  • Tech Issues Solved: 2
  • Joined: 31-July 05

Posted 02 March 2013 - 15:30

Seems like this is mainly affecting machines which have integrated graphics cards. I did a system restore and in the subsequent Windows update, hid this update. I would recommend anyone using an old'ish integrated gfx card who is having issues with the update to do the same. Didn't have any issues prior to this update so I'm not missing out on much.

#11 wookietv



  • Joined: 11-August 03
  • Location: Brooklyn, NY

Posted 08 March 2013 - 05:30

i too just had to uninstall this kb... it was crashing google talk when trying to start it (for some strange reason) and ie10 was not starting either without crashing.
this update is foobed...

#12 +Frank B.

Frank B.

    Member N° 1,302

  • Tech Issues Solved: 14
  • Joined: 18-September 01
  • Location: Frankfurt, DE
  • OS: OS X 10.10
  • Phone: Galaxy S6

Posted 08 March 2013 - 09:53

I've deployed the update as well as IE 10 at work without any issues. For the record, we're using Dell machines with either Intel or AMD GPUs.

#13 1941



  • Joined: 17-July 06

Posted 08 March 2013 - 10:00


Look at the above. My screen was turning black for no reason, Aero would stop. My mouse would freeze up and when I got a BSOD, I said enough is enough. I have not had a problem since removing those 4 patches which are all pre regs for IE 10 that I will not use. The procedure in the post tells you how to block IE 10 from either being pushed by WU or downloaded. I just do not think IE 10 is ready for 7. It was quite fast while I had it though.

#14 Ian W

Ian W

    Neowinian Werewolf

  • Tech Issues Solved: 5
  • Joined: 01-March 13
  • OS: Windows Vista, Windows 8.1 Update

Posted 08 March 2013 - 10:05

Well, you may not be seeing blue... but perhaps this will make you feel better.