29 replies to this topic

[ampersand]

It started with the app store. I could not install apps cause something went wrong. I could not switch to a local user cause something went wrong. I tried to refresh, but I couldn't cause something went wrong and I also try to do a reset/reinstall from pc-settings, but something went wrong.


What can I do to fix this ? I don't have a windows cd or anything cause I just bought the upgrade from windows 7. Please help!!

Thanks for reading!

Roger

[Ian William]

Please try to be more descriptive. What were these things that "went wrong", and when did they occur? Did you receive an error message(s)? What were you doing (or trying to do) when the problems occurred?

Do you have any System Restore points made?

[Obi-Wan Kenobi]

I tried to reply in a helpful matter, but something went wrong....<<<See how that could be a broad range of anything? Define "Something"..oh, and check your error logs in Win 8....should tell you exactly what happened, as opposed to just "Something"....what, did it have a flat? That's "something", now isn't it? O.o

[humanz.]

I got the same error, I don't know what's going on..

[arachnoid]

Hi Ampersand please provide more detailed information and ant error messages your recieved

1: What happened when you tried to install the app from the windows store?

2:When you switched to local user did you use the correct name and password both of which are different to the other log in?

3: When you tried to reset or reinstall what method did you use and exactly what occoured?

[ampersand]

It doesnt give me any error codes. When I try to buy or install anything from the windows store it says your purchase couldn't be completed - something happened and your purchase can't be completed. Thats the main problem. When I click to see what kind of apps I got installed the list is empty and it asks me to login. When I click the login link nothing happens.

In the Change PC Settings I get problems too, I can't log of to a local account. I get the message saying we're sorry but something went wrong. Your microsoft account wasn't changed to a local account. Code 0x80004005

And like this happens to when I try to refresh, reinstall, using restore points etc etc ....I also made a boot disk on the USB following a tutorial but it gives me same same errors too. I'm not getting anywhere right now!


How can I view the error log ?

[ampersand]

Im also allready signed out of the Windows store, when I click to sign in nothing happens.

[arachnoid]

Do you have Webroot antivirus software prior to version 8.0.2.79 installed? see here http://answers.micro...e9-fc9ebb87a44b

Quote

Webroot Software
Webroot antivirus software prior to version 8.0.2.79 mistakenly removes core Windows 8 operating system registry entries required for Microsoft account sign in. If you are running a version of Webroot prior to 8.0.2.79, you should update immediately.

Ah right see the following page regarding activation which may be the issue on your system

Windows activation fails and may generate error code 0x8004FE33 http://support.microsoft.com/kb/921471

Quote

Activation fails when you try to activate one of the following Windows operating systems over the Internet:

• Windows 8
  
• Windows 7
  
• Windows Vista
  
• Windows Server 2012
  
• Windows Server 2008 R2
  
• Windows Server 2008

Additionally, you may experience one or more of the following symptoms:

• Activation fails and generates error code 0x8004FE33.
  
• The following Error events are recorded in the Application log:
  
  
  Log Name: Application
  Source: Software Licensing Service
  Event ID: 8198
  Level: Error Description: License Activation (SLUI.exe) failed with the following error code: 0x80004005
  
  
  Log Name: Application
  Source: Software Licensing Service
  Event ID: 1008
  Level: Error Description: Acquisition of Secure Processor Certificate failed. Status Code=hr=0x8004FE33

[Nathaniel Smith_329019]

Download windows 8 again.http://windows.micro...-US/windows/buy and use your key then make a dvd or usb installer.

[ampersand]

I dont have the webroot installed, but I did install the diskmax and ccleaner yesterday and the problems happend after that. I will try and install windows7 and then upgrade again, but is there a way I can do another upgrade from W7 without paying for W8 a second time? and how

Thanks

Nathaniel Smith_329019, on 17 March 2013 - 11:54, said:

Download windows 8 again.http://windows.micro...-US/windows/buy and use your key then make a dvd or usb installer.

How can I enter the key, I just get the Windows 8 in my cart and I dont see a way to download it without paying like $400

[arachnoid]

Try the SLUI 04 registration method as mentioned above

[Nathaniel Smith_329019]

Click on "Get Started" and run the files it will check your key and download windows 8.

Also as long as an os is detected you can run the upgrade like a fresh install.

[ampersand]

arachnoid, on 17 March 2013 - 12:14, said:

Try the SLUI 04 registration method as mentioned above

I will try that

Nathaniel Smith_329019, on 17 March 2013 - 12:17, said:

Click on "Get Started" and run the files it will check your key and download windows 8.

Also as long as an os is detected you can run the upgrade like a fresh install.

It says the download options is not available in my region. So I guess Im out of luck ? I managed to download and install the first time, but not anymore

arachnoid, on 17 March 2013 - 12:14, said:

Try the SLUI 04 registration method as mentioned above

I did, but MS support is closed today, but looking at My Computer - Properties it says my Windows 8 is activated.

[ampersand]

I found the upgrade download for my area, but it says my product key doesn't work

[ampersand]

Maybe cause its in use by the current install of Windows8. I will reinstall windows7 then try the upgrade again