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Some weirdos are calling me from "microsoft"


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#1 ampersand

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Posted 23 April 2013 - 13:52

Some weirdo with india accent are calling me from what they claim to be Microsoft in California. They say my computer is sending them error report and that its been downloading malicious software that I'm not aware of. He will help me fix it on the phone. Tells me to go to the event log viewer and look for red errors. I found a couple of those then he tells me to go to their official Microsoft support page at this URL


<snipped>

When I see the page I start to laugh and he tells me again this is the official Microsoft website. Then he wants me to click some links their and some weird .exe file is being downloaded. He wants me to click it and I tell him I wont and I hang up.

Then a few mins after he calls back, I don't answer and he calls and calls and calls like crazy several times :)

Anyone else experienced this ?

Edited by Brian M, 23 April 2013 - 13:57.



#2 Charisma

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Posted 23 April 2013 - 13:56

lol, I think I got a call like that. I can't be sure because I hung up about ten seconds into the call.

#3 saltysaltybk

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Posted 23 April 2013 - 13:56

I've had this a few times.

Sometimes I play along and tell them I use a Mac, other times I scream as loud as I can down the phone.

Have some fun with them.

#4 Crisp

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Posted 23 April 2013 - 13:57

Play dumb, pretend to do what they say and then tell them you're using Ubuntu, they'll hang up on you.

Had the same a while back.

#5 +Chris123NT

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Posted 23 April 2013 - 13:57

I've never personally experienced this but damn this is one persistent mother...

As you've already figured out that site is definitely bogus lol.

Anyway I would ask for his employee ID and tell him you're going to report him to redmond for harassing you. See if that works. If it doesn't then I would say call the phone company and/or the police and report the number and the nature of the call.

#6 Brian M.

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Posted 23 April 2013 - 13:58

Just scammers. It's quite a common scam. The links are teamviewer, etc download links - so they'll either:

- Take over your machine and install crap
- Take over your machine, pretend to fix something, and charge you for it

#7 +Karl L.

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Posted 23 April 2013 - 14:03

I have not experienced any of those calls personally, but I have read about them. There are a couple of related articles I read on ArsTechnica late last year that you will probably find amusing.

“Hello, I’m definitely not calling from India. Can I take control of your PC?”
How Windows tech support scammers walked right into a trap set by the feds

#8 Nick H.

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Posted 23 April 2013 - 14:09

This happened to my mum a few months back. Thankfully I was visiting that weekend so she passed the phone to me.

Them: Hello, this is <X> from Microsoft. We're getting a lot of reports from your machine and we believe you have a virus.
Me: Ok...can I ask how you know which machine the warning is coming from? I have several machines running on this network.
Them: Ah, I can give you the <something>ID if you would like to check that?
Me: The what?
Them: The <something>ID.
Me: No, that won't work I'm afraid. But do you have an IP address? <note: I knew it was a scam, and I knew that even if they could provide an IP it wouldn't allow me to find the "infected" machine on the network.>
Them: No sir, but the <something>ID should be evidence enough...
Me: Ok, let's stop dicking one another around, shall we? I work in IT and I know that Microsoft would not contact me for a virus issue. I've asked you for a simple request, which if you are who you say you are you could either answer or tell me that the IP address wouldn't work.
Them: ...sooo, do you want us to fix the virus issue?
Me: There is no virus issue. You're trying to scam my mother.
Them: <disconnect>

I wish I had been more awake, I could have had some great fun with them.

#9 Haaa-Choo

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Posted 23 April 2013 - 14:11

" When I see the page I start to laugh and he tells me again this is the official Microsoft website. Then he wants me to click some links their and some weird .exe file is being downloaded. He wants me to click it and I tell him I wont and I hang up."

so correct me if i'm wrong

1. he directs you to a website that isn't the official MS website
2. it downloads a dodgy .exe file
3. you saved it


..... It might be malware and no as you described it be isnt from MS so........ keyloggers - no wonder he wants you to pick up, so he can direct you again and check for keystrokes

#10 +beanboy89

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Posted 23 April 2013 - 14:13

I want to get one of these calls and actually play along. I'd do it in a VM or spare machine and see what they actually are trying to accomplish and then call them out on it at the end.

#11 Eric

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Posted 23 April 2013 - 14:13

Rule of thumb: Microsoft will only call you if you initiate a paid support request. :)

#12 Nick H.

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Posted 23 April 2013 - 14:17

I want to get one of these calls and actually play along. I'd do it in a VM or spare machine and see what they actually are trying to accomplish and then call them out on it at the end.

I've seen times where they have pointed the user to their driver folder under Windows and said, "you see all these files? Those are viruses. I shall delete them for you to clean the system." Sometimes they'll also install a program that will block your browser with a window that demands you pay "the government" €150 to unlock it.

#13 rippleman

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Posted 23 April 2013 - 14:22

one of the sad issues about this too is the people doing the calling almost ALWAYS don't know they are scamming either. desperate for a job, they reply to a "call center" ad they see, meet with the scam boss, he trains them for a day, teaches them what to say, tells them Microsoft contracts out to him, and then they go to "work" and they make a commission based sale if they "make the sale". You ever notice the people you talk to don't sound very computer literate? its because they are new to the job.

#14 DKAngel

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Posted 23 April 2013 - 14:26

we have had that here too a couple of times, the second time i told my wife to tell them she was runnign linux, they hung up quickly

#15 +Lingwo

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Posted 23 April 2013 - 14:30

A while back we used to get them quite a lot and each times just drag it out as long as i can and then either say i'm using Linux or OSX. Another good one is pretend you're robbing the place. Amazing how some still keep calm and still ask you to check the PC :laugh:



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