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Windows Mail Crash On Some Messages - Win 7

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#1 flynempire

flynempire

    It's called the bat and yes Mr. Wayne it comes in black :)

  • Joined: 19-January 10
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  • OS: Windows 7 Pro SP-1, Windows 8.1 (RT) Android 4.1.2, 2.3.6, Windows 8.1
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Posted 12 January 2014 - 01:21

Hello. A customer of mine purchased a laptop from me a few months back with Windows 7 Pro 64-bit.

For years he was on XP Pro and used Outlook Express for very long. Windows Mail was a natural step I felt for him since it was the new version of OE you can say.

Anyways I know Windows Mail came with Vista and it requires a hack for Windows 7 which MS does not support. I installed it for him and it worked from the start and was easy to learn and use.

Unfortunately in the last 3 weeks he has started to have a problem where on some messages he receives say from groupon.com when he opens it, it causes the whole app to crash. On other messages it does not happen. I have not seen this before and the messages do not contain an attachment nor are they from a malicious source.

Some things I read online show that some people say the program is unstable, etc..

 

Below I have attached the app crash message I get.

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: WinMail.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bca09

Fault Module Name: mshtml.dll

Fault Module Version: 11.0.9600.16476

Fault Module Timestamp: 52948abb

Exception Code: c0000005

Exception Offset: 00000000001a25ee

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 05a0

Additional Information 2: 05a03cd0880464cf3a6d26846310bcff

Additional Information 3: 1e8e

Additional Information 4: 1e8e011354bf21d9ca62f7605b38c452

Read our privacy statement online:

http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

Anyone come across this before and found a fix?

 

Thanks




#2 zhangm

zhangm

    Just bitter.

  • Tech Issues Solved: 13
  • Joined: 21-August 02

Posted 12 January 2014 - 01:24

Why not use Windows Live Mail and see whether you get better stability?

#3 OP flynempire

flynempire

    It's called the bat and yes Mr. Wayne it comes in black :)

  • Joined: 19-January 10
  • Location: Sunny - Miami, FL
  • OS: Windows 7 Pro SP-1, Windows 8.1 (RT) Android 4.1.2, 2.3.6, Windows 8.1
  • Phone: Samsung Exhibit (Latest Model)

Posted 12 January 2014 - 01:26

I was thinking about that but for this person change can be hard. Can Live Mail be made to look like Windows Mail?

 

Also can that be installed alone and not all the other live programs. I have never found a way to install one of the Live programs by themselves.



#4 zhangm

zhangm

    Just bitter.

  • Tech Issues Solved: 13
  • Joined: 21-August 02

Posted 12 January 2014 - 01:29

I was thinking about that but for this person change can be hard. Can Live Mail be made to look like Windows Mail?

If they're happy with the crashing, then don't change it. :p

Also can that be installed alone and not all the other live programs. I have never found a way to install one of the Live programs by themselves.

The installer comes with check boxes for what components you want to install. I know that some are dependent on others, but I believe that Mail can be selected alone.

#5 +snaphat (Myles Landwehr)

snaphat (Myles Landwehr)

    Electrical & Computer Engineer

  • Tech Issues Solved: 29
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  • OS: Win/Lin/Bsd/Osx
  • Phone: dumb phone

Posted 12 January 2014 - 02:00

Is Windows Live Mail actually much different UI wise from Windows mail? I thought they were basically the same thing for the most part.