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An Experiment Contacting CEO's


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#1 +ChuckFinley

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Posted 24 January 2014 - 17:41

Hello All,

 

So I have had some free time on my hands recently and I thought of a unique idea that I might try.

 

So using this website...

 

http://ceoemail.com/

 

I am going to make a list of companies that I am genuinely am impressed with and companies that I genuinely have a complaint against. I am going to draft up an email to each one with a complaint or more than likely a praise. In the past I have had staff go out of their way to help me and I strongly believe in paying it forward. If I run a company these are the people that I would want working for me that would go out of their way to pay it forward.

 

So far I have contacted

 

  • Tesco - Praise of a particular member of staff was so friendly at one store and a complaint about one store of an area that my girl has moved into that looks a bit run down
  • Asda - Same again Praise of a particular member of staff
  • STM I don't need to mention.
  • Asus because I love their stuff (In particular the design of the Nexus 7) 
  • NHS - Because I have a new doctor at my practice who I felt that is NOT fobbing me off, Also why are is the information so disjointed!! I have had to fill in over 4 forms with the same details on each because all the systems don't link up as I am going to different places. Surely they could all share my Address,Contact details and various other bits and bobs and it certainly frustrated me. 
  • Sky - Apparently my girl moved house so she contacted them for a routine address move but the broadband didnt work. Apparently they didn't think she would want the broadband at the new place so they just updated the address. 
  • Cafe Nero - The staff are so friendly at my local branch
  • Boden - I Love their clothes and wanted a pair of joggers but they didn't seem to have any or make them anymore. 
  • Lloyds Bank - The staff at my branch are excellent again so friendly. 
  •  

Recently I contacted STM Bags as I LOVE their stuff but getting their stuff in the UK is like trying to find an Arab at a Bar Mitzvah . So this one guy went of his way to send me not only ONE but TWO cases for my Nexus 7, One for me and one for my apprentice. 

 

I will post anything I get back here, Hopefully I might get some cool freebies out of it. 

 

 




#2 OP +ChuckFinley

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Posted 12 February 2014 - 16:44

So I wrote to the CEO of the Body Shop about this soap I used to buy but it just vanished. They found some stock and send it to me. 8 Bars in Total.

 

2014-02-12 16.32.11.jpg



#3 firey

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Posted 12 February 2014 - 16:49

I had considered doing this.. but purely to ask for free stuff.  



#4 dipsylalapo

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Posted 12 February 2014 - 16:52

That's quite cool. 

 

I once had an issue with an item of clothing from the Superdry eBay store. I contacted the CEO, let's just say it was sorted out pretty sharpish. 

 

Can't wait to see what other replies you get.



#5 OP +ChuckFinley

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Posted 12 February 2014 - 17:16

2014-02-03 14.15.08.jpg



#6 OP +ChuckFinley

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Posted 12 February 2014 - 20:21

So what does everyone think of this idea? I have ample space and bandwidth I am going to use that website to create a very simple webpage that has three sections. 

 

  • Council Leaders/Emergency Services/Government Contacts
  • Insurance Companies
  • Any other, News Outlets. 

 

Then send this around all the social media outlets for people to share and get around people in affected flood areas in the UK at the moment. 



#7 OP +ChuckFinley

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Posted 11 April 2014 - 12:09

My phone hasn't been holding charge for the past two weeks. Anyway I e-mailed the Three CEO from that website basically saying the call center was horrendous which it is! India…Say no more. Some woman from Executive Complaints rang me back and did a few tests she said it’s the phone, Hang on she went away and then came back and said the company has decided to give you a brand new phone but because we don’t have the one you have we have to give you the next one up…Which color would you like your iPhone 5S. "Erm Gun Metal Grey please". OK cool it will be delivered Friday...And it has been. 



#8 OP +ChuckFinley

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Posted 17 April 2014 - 13:54

So if anyone is interested and I know in the UK this will be a hot topic....Tax Office.

 

Rather than go through the rif raff of the call centers. Email these. Sorted mine out within a few days max.  

 

Lin.Homer@hmrc.gsi.gov.uk

ian.barlow@hmrc.gsi.gov.uk

edward.troup@hmrc.gsi.gov.uk



#9 stevember

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Posted 17 April 2014 - 14:01

I think the minute you make anything simple and semiautomated the effect will be dampened.



#10 Gerowen

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Posted 17 April 2014 - 14:05

I had a buddy who would go out and buy some small thing, like a pocket knife or a flashlight, and then write the companies talking about how awesome their product was.  About half the companies he wrote to sent him a whole package full of free stuff.



#11 OP +ChuckFinley

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Posted 17 April 2014 - 14:09

I had a buddy who would go out and buy some small thing, like a pocket knife or a flashlight, and then write the companies talking about how awesome their product was.  About half the companies he wrote to sent him a whole package full of free stuff.

 

Yep! What I do but only actual things. The other day and this is purely altruistic of me the sales women treated my girlfriend brilliantly I tell the CEO. I get reply's back from most of them which is nice. 



#12 Nick H.

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Posted 19 April 2014 - 17:07

Some interesting results. If it were only with the expectation of receiving free stuff I'd feel bad about trying this blanket approach, mind (in no way am I saying that is what you are doing.) If I like their product I may email them to let them know, if I have a complaint I certainly will, but I would expect nothing in return for it and I would only send the messages in exceptional circumstances.

But again, interesting results. The next step in the experiment would be to get a group of people from all over the place to send similar praising emails, and see how many times they get freebies and how many times they just get a nice email back.

#13 Richard C.

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Posted 19 April 2014 - 17:43

Is it really safe to e-mail the tax office about anything, especially a CEO? :p



#14 Nick H.

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Posted 19 April 2014 - 17:53

Is it really safe to e-mail the tax office about anything, especially a CEO? :p

Depends. Maybe if you email them with praise they'll give you a bigger rebate for treating them with some humanity. :p

#15 xrobwx

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Posted 19 April 2014 - 18:01

So what does everyone think of this idea? I have ample space and bandwidth I am going to use that website to create a very simple webpage that has three sections. 

 

  • Council Leaders/Emergency Services/Government Contacts
  • Insurance Companies
  • Any other, News Outlets. 

 

Then send this around all the social media outlets for people to share and get around people in affected flood areas in the UK at the moment. 

Great job!  :woot:

also

 

 

 like trying to find an Arab at a Bar Mitzvah

Laff!!!  :laugh: