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Question
StrikedOut
Hi All.
We have just completed a migration from an old IMAP service to Office 365 and all in all it went pretty well. We do however have 2 users that are having issues with Outlook, when they open it up it hangs on the opening screen while loading the profile. To make things a little interesting, the moment I connect using TeamViewer everything springs to life and it works perfectly well until I disconnect where it freezes again.
In troubleshooting this, I have done the following.
- Paused and also exited our antivirus (Kaspersky Endpoint)
- Removed Kaspersky and checked Windows Firewall. Endpoint 8 seems to cause issues with the authentication process but 10 is fine.
- Removed TeamViewer
- Separated one of the laptops and connected it to a high speed internet connection (my home) to see if the issue was bandwidth.
- Uninstalled all Office products and re-installed from 365 portal but the uninstall tool for 365 doesn't seem to remove all registry entries
- Repair from source for the 365 install
None of the above worked. I then tested in safe mode (/safe) which it worked fine. I then worked through the other 4 safe mode options and the only one that worked is the first one. So first mode disables extensions, reading pane and toolbar customisations. This is a clean install so no toolbar customisations, the reading pane is disabled in /safe:1 so I don't think this is the issue and I disabled all extensions and tried in normal mode but it still wont open.
Can anyone else suggest anything else?
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