Hello all, I will try to summarize.
I have a 13 month old Xbox Slim, it is not used for gaming- strictly only for the apps like hulu, netflix, nbc, etc. I have not added any memory, it only has the 4GB internal hard drive that it comes with. Has had no damage, it's treated perfectly and never disturbed. It was working perfectly yesterday morning, then when we turned it on last night it said to download an update. After selecting yes, it stopped the download and said I didn't have enough storage.
However, when I went to adjust the storage, I had been logged out and our profile is gone. Actually everything is gone, it's blank like when we first bought it. It will not allow me to log in or create a new profile. The internet connection is perfect. I have attempted to format but it did nothing. It shows 742MB free, yet everything says 0KB used.
On the Microsoft website, I talked to a live chat ambassador and they said "sounds like your hard drive is corrupt" and then they logged off. Didn't get a chance to ask them questions.
Could someone please answer some questions? Google is confusing me lol.
Okay- if this is my 4GB hard drive going bad, what are the options to fix this myself? Can the Internal one be replaced? Is that the same thing as an HDD? If I can't replace it, will adding the external hard drive (like the 120GB one) fix the issue or does it have to have the internal one functioning?
Thank you in advance to anyone's input!