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Keeps blue screening all the time


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#1 Storm95

Storm95

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  • Joined: 29-August 14

Posted 29 August 2014 - 13:39

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8010197028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
 
Debugging Details:
------------------
 
 
BUGCHECK_STR:  0x124_GenuineIntel
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
PROCESS_NAME:  chrome.exe
 
CURRENT_IRQL:  f
 
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
 
STACK_TEXT:  
fffff800`00ba8a98 fffff800`035fba3b : 00000000`00000124 00000000`00000000 fffffa80`10197028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`03190463 : 00000000`00000001 fffffa80`10198ea0 00000000`00000000 fffffa80`10198ef0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`035fb700 : 00000000`00000728 fffffa80`10198ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`035fb052 : fffffa80`10198ea0 fffff800`00ba8e70 fffffa80`10198ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`035faf0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`035eee88 : 00000000`0970b000 00000000`0970bc40 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`030784ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`03078313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 00000000`03ce9585 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`04b7fccc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x3ce9585
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: GenuineIntel
 
IMAGE_NAME:  GenuineIntel
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
IMAGE_VERSION:  
 
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
 
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_cache
 
FAILURE_ID_HASH:  {270f58cb-a20a-a72d-6d81-eb8c82f01f7a}
 
Followup: MachineOwner
---------
 
 
Can someone please explain what is wrong. Would be thankful. 



#2 Nick H.

Nick H.

    Neowinian Senior

  • Tech Issues Solved: 17
  • Joined: 28-June 04
  • Location: Switzerland

Posted 29 August 2014 - 13:52

When does this error occur? Can you boot in to the operating system?

If you can, you can use BlueScreenView to help you better understand the error message. Alternatively, you can upload the .dmp file online and someone here could take a look for you.

EDIT: Having just looked through the code you provided above, the process in question seems to be chrome.exe. That would be the Google Chrome browser, I think. Does this bluescreen happen when opening Chrome, perhaps?

#3 OP Storm95

Storm95

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  • Joined: 29-August 14

Posted 29 August 2014 - 14:07

The computer works perfectly fine afterwards but it keeps blue screening. I use bluescreenview.

082914-50045-01.dmp 29/08/2014 02:18:38 0x00000124 00000000`00000000 fffffa80`10197028 00000000`be000000 00000000`0100110a hal.dll hal.dll+12a3b x64 ntoskrnl.exe+75bc0 15 7601 29/08/2014 02:20:38.

 

I Didn't knew Google chrome could cause a blue screen. 

Attached Files



#4 Tomo

Tomo

    IT Engineer

  • Tech Issues Solved: 3
  • Joined: 17-August 01
  • Location: United Kingdom of Great Britain and Northern Ireland

Posted 29 August 2014 - 14:21

Have you installed any software recently that installs device drivers?

 

Identifying why chrome.exe is in the bug report seems like the logical next step



#5 Tomo

Tomo

    IT Engineer

  • Tech Issues Solved: 3
  • Joined: 17-August 01
  • Location: United Kingdom of Great Britain and Northern Ireland

Posted 29 August 2014 - 14:26

The computer works perfectly fine afterwards but it keeps blue screening. I use bluescreenview.

082914-50045-01.dmp 29/08/2014 02:18:38 0x00000124 00000000`00000000 fffffa80`10197028 00000000`be000000 00000000`0100110a hal.dll hal.dll+12a3b x64 ntoskrnl.exe+75bc0 15 7601 29/08/2014 02:20:38.

 

I Didn't knew Google chrome could cause a blue screen. 

It wouldn't however any installed plugins could be causing the issue



#6 OP Storm95

Storm95

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  • Joined: 29-August 14

Posted 29 August 2014 - 14:44

This is how many times it's crashed i have tried to fix it every time and Google chrome is only on the latest crash so i don't think it's Google chrome.

 

http://i.imgur.com/VHVZwAw.png



#7 #Michael

#Michael

    Neowinian Senior

  • Joined: 28-August 01

Posted 29 August 2014 - 17:04

Well, after looking at that pic you posted and saw that most of the BSOD had an error code of 0x00000124 caused by the hal.dll , a google search turned up issues related to hardware failures.  Do you do anything related to your hardware?



#8 Eric

Eric

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  • Tech Issues Solved: 13
  • Joined: 02-August 06
  • Location: Greenville, SC

Posted 30 August 2014 - 17:57

Turn of the hardware acceleration in Chrome and see if they stop. That error indicates a hardware failure as Michael said, but it could be a driver or Chrome improperly accessing it. The execution was in the hardware abstraction layer/kernel when it happened.