21 replies to this topic

[wvcaudill2]

Hello, just a couple of minutes ago, I was using my computer when a blue screen popped up with a Memory Management error. What could have happened? All I was doing was browsing the forums and watching a movie.
When the computer finally rebooted, it gave me this info:

Quote

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00000030
BCP2: A2C58AE8
BCP3: B0E01000
BCP4: ADEE74C2
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini061409-01.dmp
C:\Users\Austin\AppData\Local\Temp\WER-343639-0.sysdata.xml
C:\Users\Austin\AppData\Local\Temp\WER637.tmp.version.txt

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Ive got blue screens before, but not for memory management. In fact, I have actually sent my computer to HP twice for repair after recieving a blue screen about a hard drive sector.

What could be the problem?

[majortom1981]

Run either the microsoft ram checker( i think vista has one) or the hp utilities that check ram. Also make sure that all your drivers are up to date.

[wvcaudill2]

majortom1981, on Jun 15 2009, 02:29, said:

Run either the microsoft ram checker( i think vista has one) or the hp utilities that check ram. Also make sure that all your drivers are up to date.

My HP Health Check utility says the system is fine, and my System Information screen says all system memory is fine.

[MagicAndre1981]

zip the file C:\Windows\Minidump\Mini061409-01.dmp and upload it here.

[soldier1st]

download this app http://www.resplendence.com/whocrashed and have it analyze the dump file and see what it says.

[wvcaudill2]

soldier1st, on Jun 15 2009, 07:13, said:

download this app http://www.resplendence.com/whocrashed and have it analyze the dump file and see what it says.

It said:

Quote

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


No crash dumps have been found on your computer

MagicAndre1981, on Jun 15 2009, 05:20, said:

zip the file C:\Windows\Minidump\Mini061409-01.dmp and upload it here.

It wont let me do anything with the file. It says "Access is denied"

[MagicAndre1981]

use the explorer to copy the file to your document folder first, before you try to zip it.

[+allan]

A 1A error is hardware related. Here's what I'd do if I were you:

1) Download and run a utility to check your ram (http://www.google.co...ecking+software) regardless of what system information is telling you.

2) Check for updated drivers for your video and audio cards (from the OEM websites, not from MS Update)

3) Check for a bios update

If this is the first time you've seen that screen I wouldn't worry TOOOOO much about it, but if it happens again there is a problem somewhere.

[lars77]

wvcaudill2, on Jun 15 2009, 08:11, said:

It wont let me do anything with the file. It says "Access is denied"

The crash dumps are in the Windows folder, so you'd need elevated permissions to do anything in there. If you're trying to create the .zip file in there it won't work (unless the zip program you're using was launched with "Run as administrator").

If you're going to zip files in a Windows folder you might want to first copy the file(s) out of that folder onto your Desktop or wherever, you'll probably get a UAC prompt during the copying.

[wvcaudill2]

MagicAndre1981, on Jun 15 2009, 15:51, said:

use the explorer to copy the file to your document folder first, before you try to zip it.

Okay, here ya go.

Attached Files

•  Mini061409_01.zip   26.36K   31 downloads

[CdCViRus]

I had this same blue screen a couple times on Vista SP1.
In my case, this issue was always caused by symevent.sys, which comes with Symantec AntiVirus Corporate. I am running SAV 10.2 (not sure about the .2, though).

Do you have a real-time antivirus running? If yes, which one?

[wvcaudill2]

CdCViRus, on Jun 15 2009, 18:32, said:

I had this same blue screen a couple times on Vista SP1.
In my case, this issue was always caused by symevent.sys, which comes with Symantec AntiVirus Corporate. I am running SAV 10.2 (not sure about the .2, though).

Do you have a real-time antivirus running? If yes, which one?

Im using Kaspersky 2009

[CdCViRus]

I see.

My advice to you would be to figure out how to consistently reproduce the problem, and once you do, turn off real-time scanning, and try to reproduce the problem again.

[wvcaudill2]

CdCViRus, on Jun 15 2009, 19:18, said:

I see.

My advice to you would be to figure out how to consistently reproduce the problem, and once you do, turn off real-time scanning, and try to reproduce the problem again.

Thats going to be hard to do. I multitask all the time like this, and I have never had this problem before.

[wvcaudill2]

I ran a program called "MemTest", and it found no errors. Any other ideas?