wvcaudill2 Posted June 15, 2009 Share Posted June 15, 2009 Hello, just a couple of minutes ago, I was using my computer when a blue screen popped up with a Memory Management error. What could have happened? All I was doing was browsing the forums and watching a movie. When the computer finally rebooted, it gave me this info: Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1a BCP1: 00000030 BCP2: A2C58AE8 BCP3: B0E01000 BCP4: ADEE74C2 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini061409-01.dmp C:\Users\Austin\AppData\Local\Temp\WER-343639-0.sysdata.xml C:\Users\Austin\AppData\Local\Temp\WER637.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409 Ive got blue screens before, but not for memory management. In fact, I have actually sent my computer to HP twice for repair after recieving a blue screen about a hard drive sector. What could be the problem? Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/ Share on other sites More sharing options...
majortom1981 Posted June 15, 2009 Share Posted June 15, 2009 Run either the microsoft ram checker( i think vista has one) or the hp utilities that check ram. Also make sure that all your drivers are up to date. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591139878 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 Run either the microsoft ram checker( i think vista has one) or the hp utilities that check ram. Also make sure that all your drivers are up to date. My HP Health Check utility says the system is fine, and my System Information screen says all system memory is fine. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591139890 Share on other sites More sharing options...
MagicAndre1981 Posted June 15, 2009 Share Posted June 15, 2009 zip the file C:\Windows\Minidump\Mini061409-01.dmp and upload it here. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591140344 Share on other sites More sharing options...
soldier1st Posted June 15, 2009 Share Posted June 15, 2009 download this app http://www.resplendence.com/whocrashed and have it analyze the dump file and see what it says. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591140634 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 download this app http://www.resplendence.com/whocrashed and have it analyze the dump file and see what it says. It said: Analysis-------------------------------------------------------------------------------- Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. No crash dumps have been found on your computer zip the file C:\Windows\Minidump\Mini061409-01.dmp and upload it here. It wont let me do anything with the file. It says "Access is denied" Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591141354 Share on other sites More sharing options...
MagicAndre1981 Posted June 15, 2009 Share Posted June 15, 2009 use the explorer to copy the file to your document folder first, before you try to zip it. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142002 Share on other sites More sharing options...
+allan MVC Posted June 15, 2009 MVC Share Posted June 15, 2009 A 1A error is hardware related. Here's what I'd do if I were you: 1) Download and run a utility to check your ram (http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGLL_enUS326US326&q=memory+checking+software) regardless of what system information is telling you. 2) Check for updated drivers for your video and audio cards (from the OEM websites, not from MS Update) 3) Check for a bios update If this is the first time you've seen that screen I wouldn't worry TOOOOO much about it, but if it happens again there is a problem somewhere. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142110 Share on other sites More sharing options...
lars77 Posted June 15, 2009 Share Posted June 15, 2009 It wont let me do anything with the file. It says "Access is denied" The crash dumps are in the Windows folder, so you'd need elevated permissions to do anything in there. If you're trying to create the .zip file in there it won't work (unless the zip program you're using was launched with "Run as administrator"). If you're going to zip files in a Windows folder you might want to first copy the file(s) out of that folder onto your Desktop or wherever, you'll probably get a UAC prompt during the copying. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142216 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 use the explorer to copy the file to your document folder first, before you try to zip it. Okay, here ya go. Mini061409_01.zip Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142222 Share on other sites More sharing options...
CdCViRus Posted June 15, 2009 Share Posted June 15, 2009 I had this same blue screen a couple times on Vista SP1. In my case, this issue was always caused by symevent.sys, which comes with Symantec AntiVirus Corporate. I am running SAV 10.2 (not sure about the .2, though). Do you have a real-time antivirus running? If yes, which one? Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142764 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 I had this same blue screen a couple times on Vista SP1.In my case, this issue was always caused by symevent.sys, which comes with Symantec AntiVirus Corporate. I am running SAV 10.2 (not sure about the .2, though). Do you have a real-time antivirus running? If yes, which one? Im using Kaspersky 2009 Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142940 Share on other sites More sharing options...
CdCViRus Posted June 15, 2009 Share Posted June 15, 2009 I see. My advice to you would be to figure out how to consistently reproduce the problem, and once you do, turn off real-time scanning, and try to reproduce the problem again. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591142976 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 I see.My advice to you would be to figure out how to consistently reproduce the problem, and once you do, turn off real-time scanning, and try to reproduce the problem again. Thats going to be hard to do. I multitask all the time like this, and I have never had this problem before. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591143200 Share on other sites More sharing options...
wvcaudill2 Posted June 15, 2009 Author Share Posted June 15, 2009 I ran a program called "MemTest", and it found no errors. Any other ideas? Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591144332 Share on other sites More sharing options...
soldier1st Posted June 16, 2009 Share Posted June 16, 2009 try another AV perhaps?in the past kaspersky has caused strange errors n such but perhaps it is happening to you. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591146036 Share on other sites More sharing options...
+allan MVC Posted June 16, 2009 MVC Share Posted June 16, 2009 try another AV perhaps?in the past kaspersky has caused strange errors n such but perhaps it is happening to you. Kaspersky is one of the best and most reliable AV utilities and has the fewest problems among major AV programs. Please document your claim that it has caused "strange errors n such". OP - has the blue screen error repeated? Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591146572 Share on other sites More sharing options...
wvcaudill2 Posted June 16, 2009 Author Share Posted June 16, 2009 Kaspersky is one of the best and most reliable AV utilities and has the fewest problems among major AV programs. Please document your claim that it has caused "strange errors n such".OP - has the blue screen error repeated? No, it hasnt. I tried to induce the problem, but nothing will happen. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591146596 Share on other sites More sharing options...
+allan MVC Posted June 16, 2009 MVC Share Posted June 16, 2009 Then I wouldn't spend any more time worrying about it at this point if I were you - could be just a hiccup. If it happens again in the near future it's time to be concerned. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591146792 Share on other sites More sharing options...
wvcaudill2 Posted June 16, 2009 Author Share Posted June 16, 2009 Then I wouldn't spend any more time worrying about it at this point if I were you - could be just a hiccup. If it happens again in the near future it's time to be concerned. Okay, thanks for your help! Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591146890 Share on other sites More sharing options...
+allan MVC Posted June 16, 2009 MVC Share Posted June 16, 2009 Sure. Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591147064 Share on other sites More sharing options...
MagicAndre1981 Posted June 18, 2009 Share Posted June 18, 2009 your crash happens while Superfetch tries to load your most frequently used files into the RAM to cache them. the first parameter is 0x30 and this one is not documented inside the help of the debugger, so we can't say more about this :( Have you tried to update to SP2? Link to comment https://www.neowin.net/forum/topic/784822-blue-screen-memory-management/#findComment-591155346 Share on other sites More sharing options...
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