9 replies to this topic

[Unimatrix Xero]

Ok so on the 24th March i ordered a Wii motion plus dongle thing and paid for recorded delivery, it never turned up so I waited 2 weeks before i could claim form shopto. now a few days after i ordered my wii motion plus my card got cloaned, so i rang the bank and cancelled the card.

Now on the 7th April shopto sent a refund automatilly to my cancelled card (only discovered this when the refund didnt show after 4 days) because my card got cancelled it was totally shut down, and a new card was issued.
Shopto.net are now unwilling to refund me to my active and valid card as they say the bank has their money, so they wont refund me.

I have copies of all bankstatments showing the refund has never hit my account, and also an email from shopto.net showung that they refunded to my cancelled card


Shopto are totally fobbing me off, and i now have to wait till the 24th April before i have to claim via the bank to get my money back


shopto have relly ****ed me off recently its unreal

[Wakers]

I never use shopto anymore. Used them once and had my card cloned like you did. Just don't use them - get onto the office of fair trading and threaten them with it.

[Unimatrix Xero]

hmm deffo interesting, will have to research this more

[what]

I don't know what the rules are on this one, but it would seem a bit unfair on ShopTo if they had to refund you twice because you didn't realise your card had been cloned.

[Unimatrix Xero]

what, on 15 April 2010 - 14:46, said:

I don't know what the rules are on this one, but it would seem a bit unfair on ShopTo if they had to refund you twice because you didn't realise your card had been cloned.

so am i suppost to ring up all companys when i have a card cloaned telling them this just incase they have to refund me? it still stands that they refunded to a dead card, so im not getting my refund.


I had this problem a few years ago with another company and they where able to refund to another card without any problems, shopto are just dragging their arses. Ive just got off the phone with Trading Standards and they agree that I have a case.

[Wakers]

what, on 15 April 2010 - 14:46, said:

I don't know what the rules are on this one, but it would seem a bit unfair on ShopTo if they had to refund you twice because you didn't realise your card had been cloned.

Considering that a) the card had been cancelled at that point, meaning that the money never actually made it onto a card and b) it was shopto's fault that the card was cloned in the first place, it is perfectly fair that they should have to ensure the refund is received.

They've had security issues for years and never do anything about it.

[+jamesyfx]

ShopTo have quite ignorant staff. I don't intend to use them again, that's for sure. I bought about 9 items off them without issue but on my 10th I accidentally had a parcel delivered to my billing address instead of where I actually wanted it to go. I can't actually get anything from my billing address since.. well.. I'm not welcome there. I'm assuming what I've purchased has been destroyed.

So, about 10 seconds after confirming my order I sent them a message through their website and emailed them too. The parcel got delivered to my billing address after all, no response.

It's been about a month since the incident and I've still not even had so much as a 'Unfortunatley it was sent to your billing address.' type message. So they can forget it.

[sharpy2k4]

im pretty sure even if the card is cancelled, the refund can still take place, because, when you use your card sometimes the amount is earmarked for a few days,(say go to a pay @ pump petrol station), the amount will be on the card, even if you ring up and get it blocked a day later, it will still be on there and payments can still be recredited to an old card.

[Unimatrix Xero]

well as off today still no refund has been added to my account

[Tyranny85]

refund finally added to card

they wont be getting our custom again