help with a firefox problem

[TR1GG3R]

can any 1 help me solve this problem with firefox ??

install/update woes

link has more info but the main problem is that firefox does not work past version 3.63 for me

thanks in advance

[Nick H. Supervisor]

So you've completely removed 3.6.3, then tried an install of 3.6.9 (the latest version as of today) and it still doesn't install?

[TR1GG3R]

it installs but does not work just get the process in task manager

[TR1GG3R]

any suggestions for today as to what is wrong with my firefox problem ??

thanks

[Nick H. Supervisor]

I've not found anything in the way of what could be causing the problem, although from the link you provided it appears that you're not alone in your problem.

Perhaps try installing the Firefox 4 beta, just to see if it works?

[TR1GG3R]

i would rather not install ff4 beta but ive read other people have same issue so need ideas as to wot it could be

[Knife Party]

1. try backing up your profile

2. uninstall FF

3. install latest stable version

4. see how that goes...

[TR1GG3R]

1. try backing up your profile

2. uninstall FF

3. install latest stable version

4. see how that goes...

if you see the link i posted in first post you will see wot ive tried

[SoapyHamHocks Member]

Try creating a new profile http://support.mozil...naging+profiles

Edit: Just noticed you already tried this.

[TR1GG3R]

well Ive just tried ff 3.6.9 and ff 4b5 and still have the same issues

would love to know whats causing this as i cant stick to 3.6.3 all the time

and Ive tried chrome i don't get on with it and i really don't want to use IE

[bogas04]

Delete your profile entirely. Do this hard way :

First of all unhide all folders and file for a while, then

For Vista/7:

Go to C>Users>YOUR USERNAME>AppData>Roaming>Mozilla

Delete this folder

Then run Firefox.exe or install a fresh copy

NOTE : You will lose all your bookmarks etc in above step, so do backup everything :)

[TR1GG3R]

yea thats the way i tried uninstalled everything and then went searching for all instances of firefox/mozilla firefox deleted and rebooted and still same problems

[Phenom II]

Delete your profile entirely. Do this hard way :

First of all unhide all folders and file for a while, then

For Vista/7:

Go to C>Users>YOUR USERNAME>AppData>Roaming>Mozilla

Delete this folder

Then run Firefox.exe or install a fresh copy

NOTE : You will lose all your bookmarks etc in above step, so do backup everything :)

+1

Also manually sift through your registry and delete any Mozilla entries

[Darrian]

Try (post uninstall) running CCleaner on your registry and then reinstall.

[TR1GG3R]

+1

Also manually sift through your registry and delete any Mozilla entries

yup i did and i used ccleaner to get shot of anything unneeded too ive had to revert back to ff 3.6.3 seems 8 other peaople have this problem to from the post i put on firefox support/help (see first post for link)

[Phenom II]

yup i did and i used ccleaner to get shot of anything unneeded too ive had to revert back to ff 3.6.3 seems 8 other peaople have this problem to from the post i put on firefox support/help (see first post for link)

And what if you try to making a new User Profile and log into that, then install it ?

[TR1GG3R]

And what if you try to making a new User Profile and log into that, then install it ?

but removing all instance of Firefox and rebooting and reinstalling make a clean/new profile anyway ?? so makes this an unneeded step ?? i will try it though and report back

thanks for all the suggestions so far , sure ff team must know about this bug?/problem

[Darrian]

No, that won't make a new profile. You have to go to C:\Users\<username>\appdata\roaming and delete or rename the Mozilla folder.

[TR1GG3R]

yea but ive uninstalled and used ccleaner n manually removed everything to do with firefox and reinstalled 3.6.9 and ff 4 beta so doing that should have made a new profile on each instance

[TR1GG3R]

quick bump n a shout out to anyone that can help me with this prob and 9 other people with same prob as my link in first post thanks

[DavidM]

Question. Have you tried a portable version? Not a long term solution, but if it would work, you would know it's nothing major. Portable Fx 3.6.9

[TR1GG3R]

Question. Have you tried a portable version? Not a long term solution, but if it would work, you would know it's nothing major. Portable Fx 3.6.9

hi thanks for the suggestion ,

i have used and tried firefox portable b4 but not for awhile and yes its not a long term solution and something i would rather not try/use but thanks anyway

it cant be hardware prob as 3.6.3 works but anything above does not nor the beta's and im not the only person its happening to as my question shows

[Nick H. Supervisor]

I wonder if your problem is related in some way to this? With any luck that means Mozilla are on it.

[Phenom II]

but removing all instance of Firefox and rebooting and reinstalling make a clean/new profile anyway ?? so makes this an unneeded step ?? i will try it though and report back

thanks for all the suggestions so far , sure ff team must know about this bug?/problem

I meant a new Windows Login User Profile - incase the issue is attached to your Windows profile

[TR1GG3R]

I wonder if your problem is related in some way to this? With any luck that means Mozilla are on it.

thanks for the link i had a quick skim read of the post and the bug link , as ive just got in from work i will read it properly later but it does sound familiar but my problem is not just with the being asked to update its happening with fresh installs too so lets hope they figure it out and im one of the unlucky ones with the bug/problem that they can fix