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Skydrive: We can't show you that page...ERROR?


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#1 Blueclub

Blueclub

    Neowinian

  • Joined: 15-October 05
  • Location: Karachi, Pakistan
  • OS: Windows 8.1 Pro x64
  • Phone: OnePlus One

Posted 27 September 2010 - 06:55

Hi,

Hope im posting this in the right place,

Since the past week or so, I have not been able to login to my Skydrive account, I reach the skydrive homepage(where it show that I have used 4.42GB of space from 25GB) and then when I click on any folder/album I get the following message,

"We can't show you that page

Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes."

*Picture attached

I have tried accessing my account from diffrent computers and diffrent internet connections.

I have also noticed that most of my friends(some from AUS) were also not able to login to skydrive and got the same message, I even created a new test live account and that to was not able to access any folder.

Is this outage world wide? are you guys able to access your skydrives? What to do I have data on the drive I need?

Attached Images

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#2 Nick H.

Nick H.

    Neowinian Senior

  • Tech Issues Solved: 12
  • Joined: 28-June 04
  • Location: Switzerland

Posted 27 September 2010 - 07:07

I just logged on to my SkyDrive without a problem. Seems odd that you would have the same problem with multiple accounts on multiple computers though.

#3 christb

christb

    Neowinian

  • Joined: 18-July 10
  • Location: Jakarta , Indonesia

Posted 27 September 2010 - 07:12

skydrive works fine here in Indonesia

#4 Ryuu Tora

Ryuu Tora

    Neowinian

  • Joined: 01-August 09
  • Location: Sweden

Posted 27 September 2010 - 07:14

I'm able to access my skydrive and everything is there. (I'm logging in from Sweden)

#5 OP Blueclub

Blueclub

    Neowinian

  • Joined: 15-October 05
  • Location: Karachi, Pakistan
  • OS: Windows 8.1 Pro x64
  • Phone: OnePlus One

Posted 27 September 2010 - 10:31

Maybe the problem lies with accounts registered with country Pakistan then...

Trying to get help from WLH (http://windowslivehe...22-3f2d3e6e910c) its slow.... any idea's on what to do to resolve this?

#6 Mudassir

Mudassir

    Neowinian

  • Joined: 29-September 10
  • Location: Pakistan

Posted 29 September 2010 - 14:11

I am also getting the same error since yesterday when I tried to access my documents. Don't know how long it has been this way. I have tried different machines with different OSes, IE8, IE9beta and the result is same. I have also checked it with multiple accounts. Folders of my friends shared with me are also not accessible.

Unfortunately, the Windows Live Help Center is also not working, giving this message.

We can't find that page
Make sure the web address is correct, or try using a different link to get to the page you want.

When I check the Windows Live Services Status, it shows that the SkyDrive service is running normally.

I have also seen this problem reported on Windows Live Solution Center by multiple users, without any solution.

http://www.windowsli...33-eb070781a018
http://www.windowsli...a2-048ea5adb9a9
http://www.windowsli...06-4844ce47a592

Some people are having this problem for more than a week! It is very frustrating as I have some important documents there which I need to access. Don't know what Microsoft is doing??
And yes, I am also from Pakistan.

#7 Quigley Guy

Quigley Guy

    Neowinian Senior

  • Joined: 13-August 02
  • Location: Ireland

Posted 29 September 2010 - 14:15

Yep, same problem here...
Sent my friend a few images using the new skydrive "photo email" feature.

Turns out neither one of us can access them now :(

#8 OP Blueclub

Blueclub

    Neowinian

  • Joined: 15-October 05
  • Location: Karachi, Pakistan
  • OS: Windows 8.1 Pro x64
  • Phone: OnePlus One

Posted 30 September 2010 - 06:12

The problem seems to be growing now as WLH site is getting loads of complains on the same thing. Lets just all hope it gets resolved real quick.

#9 Tartan

Tartan

    For The Horde !!!

  • Joined: 19-November 02

Posted 08 October 2010 - 17:41

Same here, no luck yet

#10 Mudassir

Mudassir

    Neowinian

  • Joined: 29-September 10
  • Location: Pakistan

Posted 15 October 2010 - 07:56

Finally, I am able to find a workaround after seeing Windows Live Help site.

Follow these steps.

1. Log on to your Windows Live account.
2. Go to account settings.
3. Change your location to United States (don't need to specify state or zip code).
4. Log out of your account.
5. Clear your browser history, I chose to delete everything, including cookies.
6. Open the Internet history folder, Internet Options>Browsing history>Settings>View Files. (\Documents and Settings\<username>\Local Settings\Temporary Internet Files)
7. Close your browser and then delete all remaining files in the history folder.
8. Also clear the contents of the Temp folder, just in case. \Documents and Settings\<username>\Local Settings\Temp.
9. Restart the browser, and log on to sky drive, it works!

This is a bizarre workaround, I don't know why I have to change my location, but at least it has started to work now, after more than 15 days.
Windows Live Support guys say they are investigating this issue, and they are the one who proposed this workaround. I don't know what they are doing, since it has been almost a month when this problem started.