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Help Desk/Ticket System

Started by SaltLife, Feb 01 2011 00:45

20 replies to this topic - - - - -

#16 briangw

    The best damn band in the land!!!

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Posted 10 February 2011 - 22:26

I've been running and testing HelpStar. We are a company of 2500 and the price and options are great. Plus, they practically install it for you and work with you after the install, helping you to create business rules, user defined fields, and the general configuration of it.

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#17 Ronnie Ricks

    Resident One Post Wonder

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Posted 08 September 2011 - 06:33

We’ve recently started using FocalScope and we’re quite small (7 people). The system has some innovative features as far as ticketing and reporting goes. The document center is an office favourite as users can access their work from home, without having to carry it on virus prone flash drives. Check them out on www.focalscope.com

#18 wrack

    Wonderful Romeo Administering Caresses And Kisses

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  • Location: Melbourne, Australia

Posted 08 September 2011 - 06:45

+1 for Kayako but not free.

#19 theITguru

    Resident One Post Wonder

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    • Joined: 08-February 12

Posted 08 February 2012 - 16:08

Take a look at Revelation Helpdesk (www.revelationhelpdesk.com) - they have a free version (called CORE i think?) which is in the cloud. The app is web based so platform is not an option. I know they have an install version of the full product as well. Anyway - it's really clean and easy to use and they'll support you even if you're only on the free version.

#20 +BudMan

    Neowinian Super Star

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Posted 08 February 2012 - 17:21

^ I smell
:spam:

#21 Samurai-HQ

    Usenet Abuser

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    • Joined: 20-February 05
  • Location: London, UK
  • OS: Windows 7

Posted 22 February 2012 - 01:18

+1 for Kayako. Excellent piece of software but it does cost a bit which is offputting.

Thankfully it's threads like these that point out others, so I'll be looking into Spiceworks as well. Cheers for the recommendations.
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