Best Buy: Supply issues have limited Windows 8 PC sales

Earlier this week, the retail research firm the NPD Group revealed that sales for Windows PCs were down 21 percent in the US for the first four weeks of the Windows 8 launch versus the same time period a year ago. Now an executive from Best Buy has revealed that its stores are simply not getting enough Windows 8 PCs units to sell to the public.

Time magazine's website reports that display screen issues are partly to blame. According to Best Buy's vice president of merchant computing, Jason Bonfig, touch screens that are sized at 10 inches and higher are in short supply at the moment. Bonfig also says PC makers are trying to improve some of the mechanical aspects of the Windows 8 hybrid products.

Microsoft CFO Tami Reller seemed to hint about these kind of supply issues earlier this week when she told a investor conference that there were currently "not enough" Windows 8 touch screen products on the market.

However, it's not all about supply and quality control issues for the new Windows 8 PCs. Bonfig also admitted that the retailer has refused to sell some Windows 8 hybrid devices that have detachable touch screens. He did not specify which models or brands Best Buy had declined to sell. He said:

We felt the customer would either make a choice to buy a less-expensive tablet, or they would make a choice to buy a more expensive Ultrabook or convertible, and they weren’t interested in some of the performance and value associated with a few of those products.

Source: Time | Image via Best Buy

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19 Comments

More like the opposite, if there were a greater supply in the channel, they would still just be sitting there as no one wants Windows 8. Businesses would be forced to cut prices to move stock, or return them to the manufacturers. Users don't want touch screen desktops or laptops, any wonder manufacturers don't want a bar of it either?

fwiw here in Australia if you walk into any large computer store, there are LOTS of windows 8 machines just sitting on the shelves, NOT being bought. I saw a whole aisle of them in Harvey Norman yesterday, lots of customers, none of them looking at PCs.

Windows 8 isn't the problem. Do you think Android (until recently) sold due to its software merits? Consumers don't care about app counts etc; They buy products that are marketed properly. OEMs are simply not putting the effort to produce devices that showcase the strengths of Win8 and push them in volume . Those machines you are talking about are simply upgraded Win7 machines.

gawicks said,
Windows 8 isn't the problem. Do you think Android (until recently) sold due to its software merits? Consumers don't care about app counts etc; They buy products that are marketed properly. OEMs are simply not putting the effort to produce devices that showcase the strengths of Win8 and push them in volume . Those machines you are talking about are simply upgraded Win7 machines.

people do care about app counts, i know tons that have an iphone or android and have such cause it has 'the most apps' or w/e idiot reason.

Yesterday I stopped at my local Best Buy for some blank DVDs. I stopped by the computers section, and in the 20 minutes or so I was there they sold 2 Win8 computers, and would have sold a 3rd but they told the woman it was out of stock.

Oh, and on my way to the register, there were no people looking at the Apple devices. As we know, random sightings of a lack of people means a failure, so Apple must be doing quite poorly.

nohone said,
Yesterday I stopped at my local Best Buy for some blank DVDs. I stopped by the computers section, and in the 20 minutes or so I was there they sold 2 Win8 computers, and would have sold a 3rd but they told the woman it was out of stock.

Oh, and on my way to the register, there were no people looking at the Apple devices. As we know, random sightings of a lack of people means a failure, so Apple must be doing quite poorly.

last time I was at best buy, their apple section had no one at it, I think Apple users just don't think its cool to shop at best buy and the store front must be 99% glass to shop at

neufuse said,

last time I was at best buy, their apple section had no one at it, I think Apple users just don't think its cool to shop at best buy and the store front must be 99% glass to shop at

Yeah, I have a feeling that most people who want to buy an Apple device just go to an Apple store.

FrankJL said,
Buying an apple product from best buy kills the entire apple experience. Enough said.

Yep, you only get that true feeling of worshipping apple by going to an apple store!

FrankJL said,
Buying an apple product from best buy kills the entire apple experience. Enough said.

Then why does Apple let their products be sold there? If buying from somewhere other than an Apple store taints the use of their products for the lifetime of that product, then they should be the only one selling their product.

FrankJL said,
Buying an apple product from best buy kills the entire apple experience. Enough said.

The cult chapels, err i mean stores, are really good at making smug a-holes feel good about themselfs. You've got to put on a show, or people might realise how bad your products really are.

FrankJL said,
Buying an apple product from best buy kills the entire apple experience. Enough said.

An amusing side effect of this is that it's evidence in favor of the accusation that people aren't buying Apple because they're better quality products, but because they're Apple. It's a pure brand-loyalty phenomenon, and the brand reputation precedes the product.

It's worth noting that a strategic shopper could get a better arrangement by going to a Best Buy over an Apple Store. Best Buy may offer much better financing options for your situation, and you'd still be able to purchase Apple Care at a later time directly from Apple. It's difficult to think of anything *flat-out* better about limiting Apple purchases to an Apple Store.

Supply is THE issue. Im tired of these crappy oems showing products off and never delivering. And when they do there crappyly built and look horrid. Note to Lenovo, take the yoga make it faster with an 1080p screen and make it with a detachable screen/tablet then I will buy.

Well I can definitely back up this claim locally. Hardware is simply hard to come by and it has to be slowing Windows 8 adoption. The lack of choice is holding up alot of progress. This needs to change before christmas

I ordered the 8GB i7 version of the Lenovo Yoga on 10/31 and was told it would be 4 weeks before I got it. on 11/22 they changed the estimate to 12/31 before shipping. This is totally not acceptable. No one wants to wait 2 months for any computer. I've been given every excuse from "It's ready and waiting for UPS to pick it up" to "It's just a very popular device and demand is high." to the last one "We're waiting on some of the components to come it." Oh, this is directly from Lenovo too.

I'm not surprised, it took Lenovo almost 4 weeks to supply a replacement hard drive on a next business day warranty, apparently there where none anywhere in Europe!!

this should have gone under IndyLateNite's comment

At first I thought it was OEMs trying to 'stick it to MS' due to Surface. Now that I think about it, with all the disasters that have gone on the last year or so, hard drives, screens, and distribution channels could still be a factor. And the ever increasing downsizing of companies/speed of new releases so things are made more to order now.

Rubbish BestBuy, apparently you have issues with all of your stock. For the last two weeks I have been trying to purchase a non-touch screen laptop from you (Asus G46VW) and none of your support staff can even tell me if it's available or not. Why have up the product page if you do not have the goods yet? At least put up a message saying unavailable or give a time-frame. Get a bigger warehouse or something....smh. >.>

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