Google's Dan Cobley apologises for low Nexus 4 stock

If you've wanted a Nexus 4 direct from Google's Play Store, you'll know the pain that comes with purchasing one. Issues with placing orders, delivery times; you'd be forgiven for thinking that getting a handset is luck of the draw.

Some customers aren't happy about their experience with buying a Nexus 4, and they've reached out to Google's Dan Cobley. Dan is Managing Director for Google in the UK and Ireland, so he's certainly a big fish in this pond.

Today, Cobley issued a public message through his Google+ page. He updated the situation and delivered an apology, also stating that supplies from Nexus 4 manufacturer LG have been "scarce and erratic". Such a comment definitely has some weight behind it; critics of Google's manufacturer choice for the Nexus 4 did forewarn issues with the South Korean company.

While arguably the hottest Android phone on the market right now, the issues with actually getting one can only be causing more strife for Google. With a powerhouse at mid-to-high range pricing like the Nexus 4, there never really was a doubt they'd fly off the shelves. That the first batch was gone in under an hour, however, was unexpected.

Upon checking Cobley's page I could not see his message. Here it is, verbatim, should it have been removed or hidden:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

Source: Google+, Android Central

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16 Comments

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I have a 6-7 week shipping date. It's quite a wait but I'm willing to do it for such a good phone. However, if it doesn't turn up in 5 weeks (I ordered last week) I'm not going to be too impressed.
There's no way I'm going to shell out an extra £100 just to get it sooner though.

This isn't helped by loads of ******s buying the phones up and sticking them on eBay to make a profit. Mind you, it's your own stupid fault if you want a phone that badly that you'll pay way over the RRP to get it.

I hope that this stands for the Nexus 7 too. When I ordered it said delivery 3-5 days and now it's out of stock and my order say pre-ordered

I have no idea what's going on with it and annoyingly I can't even cancel the order!

Great products but where's the customer service!!

Again agree with the 1st one, nice to see an honest comment.
I have had issues ordering it too however mine is coming in the post, and unlike some other people, wont judge a company based on a shortcoming/fault.
Thanks Google

cool story bro. I think apple really wanted your moneys anyway Tomorrow would've certainly been a really bad day for the company. Har-har

Undefineed said,
cool story bro. I think apple really wanted your moneys anyway Tomorrow would've certainly been a really bad day for the company. Har-har

FYI, "cool story bro" makes you look like just as big a douchbag as the guy you're ripping on

Nice to see a honest comment from a person representing such a big company.
I can't wait for the Nexus 4 to be available again and order one.

Avi said,
Nice to see a honest comment from a person representing such a big company.
I can't wait for the Nexus 4 to be available again and order one.

Mine will be here tomorrow as well