HP refunding people who previously purchased TouchPads

The HP TouchPad has become one of the biggest failures in the tech industry in the past few years. The company hyped up its webOS based tablet with a massive marketing campaign since it was launched on July 1. However poor reviews and sales made HP pull the plug on selling the TouchPad and all webOS based devices a few days ago. Now the company is selling the remaining stock of TouchPads at fire sale prices.

But what about those folks who already bought the TouchPad before HP decided to stop making it? According to WebOSCentral.com, people who purchased the TouchPad before HP's decision to drastically cut its price could get a credit on the difference or even a full refund. The story claims that in order to get that credit you will have to call HP’s Home and Office phone service. If you are willing to be put on hold for a little while you can ask and HP will honor your request for either credit option. HP will even give you an additional $10 credit for the fire sale difference to compensate you for your local sales tax. HP is also supposedly sending out a memo to retailers asking them to also honor the new credit plan.

In related news, Best Buy has confirmed via News.com that it is selling its remaining stock of HP TouchPads for the same price that HP is selling the tablet: $100 for the 16 GB version and $150 for the 32 GB version.

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24 Comments

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Maybe HP will learn what James Thurber said many years ago. "Him whom God has equipped with flippers should not play around with zippers."

The starting price should have been low, like it's now, but for a few days, and it may have been a success in the long run. It needed a good momentum at the start, but I guess it's a good thing, since we'll see Windows 8 slate from them now.

FMH said,
The starting price should have been low, like it's now, but for a few days, and it may have been a success in the long run. It needed a good momentum at the start, but I guess it's a good thing, since we'll see Windows 8 slate from them now.

They can reverse course and bring it back into production. They could turn this into a very elaborate advertising gimmick and make their product into the sole competitor to the Apple iPad. If they really do bail-out after this, all of that fame will have been worth nothing.

Shining Arcanine said,

They can reverse course and bring it back into production. They could turn this into a very elaborate advertising gimmick and make their product into the sole competitor to the Apple iPad. If they really do bail-out after this, all of that fame will have been worth nothing.

Let hope it comes back!

No fire sale in the uk... not that I can see. Very disappointing, would gladly buy one if it was that cheap over here

would of been nicer if they would of just put out a version of android for the touchpad, or gave you the ability to upgrade it to windows 8 ARM in the future

Stewart Gilligan Griffin said,
would of been nicer if they would of just put out a version of android for the touchpad, or gave you the ability to upgrade it to windows 8 ARM in the future

Windows would be a downgrade. As for Android, Cyanogenmod is being ported to it, which is better than Android.

alexalex said,
Best buy has a stock of about 245,000.

There's an article on OSNews stating that Best Buy is demanding that HP take them back.

I thought "Hey, a hundred bucks is a great deal after all."
Then I looked at the official presentation video.

They should consider giveaways.

So let me get this straight HP sell the tabs for $150 and shops sell them on for 4, 5, or even $600.

And i VERY much doubt that just an HP thing.

TheBlueRaja said,
So let me get this straight HP sell the tabs for $150 and shops sell them on for 4, 5, or even $600.

And i VERY much doubt that just an HP thing.

Rarely that kind of markup on a new tech product. Even Nintendo who doesn't do Loss Leaders, doesn't retail that on their products.

articuno1au said,
They had to do it..

They'd have gotten sued so hard if they hadn't >.>

Anyone that would sue over that should get laughed out of the court.

Ryoken said,
Anyone that would sue over that should get laughed out of the court.
Have you seen what people have been sueing for recently?

articuno1au said,
They had to do it..

They'd have gotten sued so hard if they hadn't >.>

there is nothing to sue you bought the product without thing other then a manufactures guarantee , unless it said life time updates on the box HP could of just held the money

Xerax said,
Have you sen what people have been sueing for recently?

yeah people are sueing for that stage that fell down when ACT OF GOD comes to mind.... you can't predict the weather no matter who you are. Sueing the state or whoever won't bring people back to life - it just fattens their own wallets at the expense of that life.

articuno1au said,
They had to do it..

They'd have gotten sued so hard if they hadn't >.>

I wonder if that Arkansas redneck would've sued HP for not giving money back! sigh... I've used a TouchPad. I don't think it's ALL that much of a failure to be honest. It's alot smoother than Android

sava700 said,

yeah people are sueing for that stage that fell down when ACT OF GOD comes to mind.... you can't predict the weather no matter who you are. Sueing the state or whoever won't bring people back to life - it just fattens their own wallets at the expense of that life.

so if a building collapses when it gets a little windy and people die they cant sue?! you would be the worst lawyer ever.. have fun at your concerts because if people cant sue for a stage falling on them there are going to be alot more stages collapsing from crappy engineering.