Microsoft: We will train store employees on Windows RT/Surface

At the moment, the only place people will be able to purchase the Windows RT-based Surface tablet is in one of Microsoft's retail stores or via their store website. Earlier this week, there have been questions about if Microsoft Store employees know enough about the differences between Windows RT and Windows 8, and thus about the Surface tablet.

Microsoft is now going into damage control mode, assuring the press that its Microsoft Store team members will get the necessary training needed for Windows RT, Windows 8 and Surface. News.com received a statement that said, in part:

We are not yet selling Surface, Windows 8 or Windows RT devices in our stores -- by GA (General Availability) on 10/26, all team members will be fully trained on helping customers know which choice is right for them.

We will be training our team members to ask qualifying questions to help determine their customers' needs and the best products to fill those needs and recommend the right device and by GA, store associates on average will have completed more than 15 hours of training on Windows and Surface.

That kind of training will be needed as Windows RT, and the RT version of Surface, will not be able to run programs made for older version of Windows. Microsoft will have to make that abundantly clear to anyone who wants to get the version of Surface that will be made available for sale on October 26th.

Source: News.com | Image via Microsoft

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8 Comments

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Here is a really good question, and I don't think that ANYBODY can answer it. Up until windows 8 there have 64 bit versions of windows. I have windows 7 64 bit PRO.
Will there be a 64 bit version of windows 8 ????

Caveman-ugh said,
Here is a really good question, and I don't think that ANYBODY can answer it. Up until windows 8 there have 64 bit versions of windows. I have windows 7 64 bit PRO.
Will there be a 64 bit version of windows 8 ????

Urrrm.... where have you been for the past 2 years? Of course there is a 64 bit version of Windows 8 - I'm using it right now!

Slow news day? First "HP, Lenovo and Acer will all have new Windows 7 PCs after Windows 8 launch" and now this?

What is newsworthy about Microsoft training their employees about their newest product? It's blindingly obvious.

I can't wait to do reviews on the Apps that are rising in numbers for Windows RT/8. This is gonna be such a treat to educate even more. If Microsoft will do their part to let the consumer know about the Surface; so will I as well.

myxomatosis said,
Is it news worthy? I mean, there's nothing exceptional about that.

A pretty steep learning curve for employees. How much longer for "generic" business employees? Can businesses afford that?