Microsoft: Xbox Video purchases can't be played on Windows Phone 8

Microsoft has been pushing the fact that Windows 8 PCs will have a lot of links with its other software products. That includes playing videos that have been purchased on Microsoft's own Xbox Video services. The official Xbox Video website proudly states, "Buy a movie or TV show in Xbox Video and you can watch it on your TV, tablet, or PC. Start watching on your TV and pick up where you left off on your tablet."

Notice one particular type of product that's missing from the list? Yep, it's phones. People who have purchased new HTC or Nokia devices have now discovered that, at the moment, there's no way to view Xbox Video purchases on their new Windows Phone 8 smartphone.

Microsoft even admits to this in a support page, stating, "Windows Phone 8 does not currently support playback of rented or purchased content from the Xbox Video Store. If you'd like to see this feature added, you can go to the Windows Phone Feature Suggestions website and make requests for future releases."

It's a minor thing, to be sure, but it also seems to go against Microsoft's overall goal of making sure content bought on one of its online services will work on more than just a couple of the company's operating systems. It would seem to be a no-brainer to offer Windows Phone 8 owners a way to play Xbox Videos and we certainly hope Microsoft offers this in an update in the very near future.

Via: Seattle Times
Source: Microsoft support page | Image via Microsoft

Report a problem with article
Previous Story

Xbox SmartGlass and AirPlay rival for Android and the Google TV platform

Next Story

Interview: We chat with the co-creator of Tweetro

47 Comments

Commenting is disabled on this article.

I would've expected Microsoft to have a nice cohesion across all platforms... Guess that's not the case now. Not that I buy things from Xbox video though

The support page is about people who try to copy their protected videos from their PC to the Phone: "You can't play any protected Xbox videos, such as rented or purchased content, directly from the phone. "

Is there a separate Xbox TV/Movie store on WP8 devices that does streaming only?

I don't watch movies on my phone, but I can see where this would really upset many users. Like the lack of group text messaging on Verizon Windows Phones. That one is a deal breaker for me, but meh for others.

So, if you buy a film, tv show on iTunes you can play that on Apple TV, Mac, iPhone, iPod Touch etc. ?

Some oversight but like a lot of stuff from them lately, half baked. You have to wonder what on earth they are doing with their time, resources aren't being used effectively. They have had years to prepare. This isn't a new thing, they should have had a long term plan in place. Wouldn't be surprised if Xbox Music and Video dies in the year ahead like all their other failed attempts. Look at history Microsoft, making the same mistakes over and over.

Wait..is someone saying you could do this with WP7? I've purchased several movies on my xbox and was actually shocked when I went to my new windows 8 machine and they appeared in the video app. I'm looking through my phone right now and they are nowhere to be found. I've never bought any music..does that sync? Music appears in the WP7 marketplace, but not Video, so it would be the only thing I would expect to sync.

If they do implement it, there needs to be some pretty tight controls on it. Last thing I want to do is use my cell service to stream any movie. I would go over my limit in less than a week.

And as a fyi, I just went to the Windows Phone Feature Suggestions page and used 3 votes for the feature. I suggest everyone else do the same, just as they recommend. Its the best way to make sure they know there's a demand.

Xbox video sucks, I had high hopes that it could compete with Blinkbox, Netflix or Love film. Features wise it's better but the selection of films isn't much better and the prices are stupid. To buy a HD film the lowest cost you can really get is £66 for 4 films or £16.50 per film. Renting isn't much better you can only rent 11 SD films for £33 (4600 points) or 8 HD films. We need someone to merge the good price plans of Netflix with the amount of content iTunes supplies with the spotify music streaming. I would gladly pay a monthly fee to have all the films I want, unlimited streaming of them in HD with all the music and TV shows I like. Until then piracy it is.

This does not make good headlines for a company that preaches Three-Screens-and-a-Cloud. They really need to find a way to correct this asap.

Darth Tigris said,
This does not make good headlines for a company that preaches Three-Screens-and-a-Cloud. They really need to find a way to correct this asap.

According to the Xbox video website now its just 2 screens, the phone doesnt exist!

I wonder if this isn't enforced by their current agreement with content providers.
Having users ask for change will certainly give them time to ratify those agreements.

It's hardly minor. It should have been a core feature. They need to implement this ASAP. There are lots of quirky annoyances in my switch over from WP7/Win7 to WP8/Win8. Most annoying is that I hit my max # of devices with my Win8 installs and I can't remove/add anything for another two weeks. Thanks, MS.

This is an unfortunate mistake that hampers their ecosystem universality.
I hope they realize soon enough that Windows Phone must be a first-class citizen in this ecosystem and quickly fix this odd restriction.

This is typical MSFT. This is why that company cannot make it to the top. Now that they fired Sinofsky, expect a return to the days of more of this. The idea that MSFT will collaborate more with itself is false because they never have. The most collaboration happened during Sinofsky because he essentially forced all the managers to go his way.

now it is back to the old days where MSFT develops duplicates of things within itself (remember mesh vs live, zune vs wmp) and you get walls between their divisions.

This is just the beginning. I expect a return of the good old days where:
-my xbox couldn't talk to my windows PC unless I had WMP open.
-WMP couldn't share the zune media
-xbox could access zune or wmp media separately but not combined
-windows phone just plain worked with nothing but zune
-xbox and windows phone were like a Chinese man trying to talk to a Russian man ....in Spanish.
-xbox couldn't see my windows share drives
-If I rented a movie using the phone UI, then the PC and xbox couldn't play it back, only the phone.

VIVA THE GOOD OLD DAYS OF MSFT. we're heading there and I'm sooo happy

Reports are saying he wasn't great at collaborating with other teams and created divides within the company. If you use Microsoft products (Xbox 360, Windows. Phone, Windows 8) that is painfully apparent.

What is the point of the design philosophy of Windows 8 if other products in the MS range (okay not Windows 8 ones but nonetheless) follow a different philosophy. Quite frankly its ridiculous you can't download a video and play it on any device in this day and age.

MS should definately think about making its store unique across all platform.

One store for Windows Phone 8, XBox, Surface and Windows 8 PC.

If an application or video is avalaible for all platforms then you buy it once and can use it on all platforms.

That would make a lot of sense.

I would love to be able to play my XBox games (bought online from MS) on my PC if the game is avalaible for this platform.

BTW with the Smart TVs improving on a regular basis i don't think there's a future for devices like XBox or PS for media consumption.

We are not that far from TVs coming with internal memory and everything needed to browse the web and buy/steam movies online. The TVs will basically come with their own internal HTPC included. It's coming saying otherwise is being delusional.

Edited by LaP, Nov 21 2012, 3:22pm :

LaP said,
.....

This is a change I will fight tooth and nail until they make the HTPC component hardware upgradable outside the entire set.
I'll be damned if I refresh my TV as frequently as I refresh my PC and mobiles.

deadonthefloor said,

I'll be damned if I refresh my TV as frequently as I refresh my PC and mobiles.

You wont. Cause playing a 1080p video or browsing the web wont take more power in 2020 than it is taking now. You can browser the web perfectly fine with a 5-6 yo PC.

Yes one day 1080p will die and it will require more power to watch 4k videos. But you'll need to change your TV when it will happen (and anyway your TV will be really old).

Console will stay to play games. But as far as media consumption goes your TV will soon do everything your console can.

LaP said,

You wont. Cause playing a 1080p video or browsing the web wont take more power in 2020 than it is taking now. You can browser the web perfectly fine with a 5-6 yo PC.


Erm perfectly fine? Not really mate.
You can browse the web, but that says pretty much everything. Websites have become very, very heavy.

WHT is going on at Microsoft? Do they talk to each other or is the MS Campus a Hunger Games type atmosphere? This is worrisome.

MorganX said,
WHT is going on at Microsoft? Do they talk to each other or is the MS Campus a Hunger Games type atmosphere? This is worrisome.

This was Sinofsky's influence.
Expect Julie to be more open with other product groups.

deadonthefloor said,

This was Sinofsky's influence.
Expect Julie to be more open with other product groups.

Yes, I really hope so. As a Surface RT and Lumia 920 user his influence is definitely apparent in both products as it's clear they weren't communicating on how certain tasks function or deep UI queues and elements. I love them both, but there is little continuity between W8 and WP8.

There's plenty of videos that also aren't supported on multiple platforms. What I mean by that is for many movies, if you purchase them on the Xbox 360, you can't watch them on other devices (and the inverse). At least that's how it was a few months ago -- maybe the policy changed. It's quite annoying and essentially stopped me from purchasing my digital videos from Xbox Video.

I imagine that has to do with the terms Microsoft agreed to with the major studios, though.

Edit: Clarified.

Edited by Anthony Tosie, Nov 21 2012, 6:08pm :

...if you purchase them on the Xbox 360, you can't watch them on other devices (and the inverse).
I imagine that has to do with the terms Microsoft agreed to with the major studios, though.

I understand what you're trying to say, but Xbox/Zune does have cross-device functionality. Right now, if you buy a video in your Xbox, computer via Zune or Xbox Video, your can play them in all your Microsoft/Windows devices, except WP8 at the moment for some retarded reason.

So yeah, just saying Microsoft's service is nt a great example as there's us actually pretty good. Now cross-platform is another story, which if you were referring to that than I totally agree. Digital video is definitely too limited and cost too much.

wixostrix said,

I understand what you're trying to say, but Xbox/Zune does have cross-device functionality. Right now, if you buy a video in your Xbox, computer via Zune or Xbox Video, your can play them in all your Microsoft/Windows devices, except WP8 at the moment for some retarded reason.

So yeah, just saying Microsoft's service is nt a great example as there's us actually pretty good. Now cross-platform is another story, which if you were referring to that than I totally agree. Digital video is definitely too limited and cost too much.


No, that's not what I'm saying.

There are some videos that I've bought on my Xbox that I cannot play on my PC. All of my movies, in fact. Unless this has changed over the last month (which it may have), then there are tons of movies that if you purchase them on Xbox Video on the 360 you can't play them on the PC version of Xbox Video.

The cross-platform I was referring to was Microsoft's own cross-platform ecosystem.

Anthony Tosie said,

No, that's not what I'm saying.

There are some videos that I've bought on my Xbox that I cannot play on my PC. All of my movies, in fact. Unless this has changed over the last month (which it may have), then there are tons of movies that if you purchase them on Xbox Video on the 360 you can't play them on the PC version of Xbox Video.

The cross-platform I was referring to was Microsoft's own cross-platform ecosystem.

Every single movie that I have bought on the Xbox was available for me to stream or download via both the old Zune client and the Xbox video client (with one purchase in the past month)

I feel that you might be having a technical glitch with your account, have you talked to Xbox support?

Sraf said,

Every single movie that I have bought on the Xbox was available for me to stream or download via both the old Zune client and the Xbox video client (with one purchase in the past month)

I feel that you might be having a technical glitch with your account, have you talked to Xbox support?


It's not a technical glitch, it was simply an aspect of the service for all three movies I bought (one in the past month). I guess they changed their policies sometime recently - but those videos still aren't available for me to play via the Windows 8 app. I was given a very specific message saying they would only be playable on the Xbox 360, and when I contacted Zune support they said some videos had to be purchased separately to be played on a PC.

I have also purchased a few titles where as soon as I hit Play that movie was limited to that device, and I confirmed the issue with Zune Support. It might be rare, but some titles are limited to one device. There is no notice on the title about this. For me, the titles were MIB 2 and Transformers 2. Because of this, I am seriously thinking about purchasing all future videos from Amazon. At least they'll let me stream it from anywhere including my XBox. I haven't compared cost yet, but they don't have as many surprises. Amazon spells everything out. I'm not watching as much on my phone or Zune HD like I used to. I doubt it would happen but an MS Video app would be nice for my Roku.

I still like my Windows Phone, but they're losing me on video purchases. They lost me on music from the beginning. DRM kept me from loading music to my older devices so I got all my music from Amazon (no DRM, MP3 I can load to any device). You can't really avoid it with video.

Since there's no notice on videos with restrictions, I'm no longer comfortable purchasing videos from MS. Those videos do not show up on my PC in the Zune software - only on my Xbox.

Are you guys talking about rented or purchased content? If you are talking about rented, then it has always been the case that where ever you starting playing, you have to continue it on that device for the remainder of the rental. For Xbox Video, they should have gotten that restriction removed.

I have no issues playing content I purchase on my devices.

wixostrix said,
Are you guys talking about rented or purchased content? If you are talking about rented, then it has always been the case that where ever you starting playing, you have to continue it on that device for the remainder of the rental. For Xbox Video, they should have gotten that restriction removed.

I have no issues playing content I purchase on my devices.


No, I'm talking about purchased content, as I said in my first post.

Anthony Tosie said,

No, I'm talking about purchased content, as I said in my first post.

Well then that's unacceptable. Here's hoping they get their act together and this kind of thing gets put behind us