Nokia and EE clarify Nokia Lumia 920/820 availability in UK [Updated]

There was a bit of confusion yesterday over conflicting information from various sources regarding availability of Nokia’s new Windows Phone 8 handsets in the United Kingdom. Depending on who you spoke to, you may well have got contradictory answers regarding SIM-free sales, availability dates and even pricing.

Rather than keep playing Chinese whispers, we've gone straight to the source, contacting both Nokia and EE directly to get some definitive details on these issues, to answer some of the most important questions for those hoping to get their hands on the new device.

Will it be possible to buy a Lumia 920 off-contract?
Yes. Phones4U will sell the device without a SIM card for those who don’t require a contract. However, Phones4U will be selling what’s been described to us “an EE variant of the Lumia 920” that will only work with Orange, T-Mobile and EE SIM cards. As previously reported, this off-contract 920 will be sold by Phones4U for £459.95.

Can I buy the Lumia 920 from somewhere other than Phones4U or EE?
No. EE is the exclusive carrier and Phones4U the exclusive retailer for the device in the UK.

Will there be an end to this exclusivity arrangement?
Nokia says that it will review the current arrangements ‘later this quarter’.

If the Lumia 920 is exclusive to EE, does that mean I have to get a 4G tariff?
No. EE has confirmed to us that the 920 will also be offered through its 3G carrier brands, Orange and T-Mobile.

How much will the Lumia 920 cost on a 3G tariff?
Customers on Orange will be able to purchase the device for £49.99 upfront on the Panther Extra plan at £36 per month; T-Mobile customers can get one for £49.00 upfront on the £36pm Full Monty tariff. T-Mobile’s Full Monty tariff also include unlimited data. Other price plans are available on both carriers; upfront device charges may vary.

When will the Lumia 920 be available to buy?
You can order a Lumia 920 on contract from Phones4U right now, for delivery on (6 November) 13 November. Orders are available via EE’s website right now, but won't be delivered until 9 November (although the EE site advises that you allow up to two weeks for delivery). T-Mobile and Orange will begin offering the device on 9 November.

The first 500 customers who successfully complete an order from a 920 from Phones4U's website will get a free Nokia Play 360 Speaker.

Customers who purchase either a Lumia 920 or Lumia 820 from Phones4U before the end of this year will additionally be eligible for a free Wireless Charging Plate, which will need to be redeemed via a special promotional website. As Chris Field (@mrcfield) noted earlier today, this website is currently looking a little...empty.


Nokia also confirmed to us that every Nokia Lumia 820 in the UK will indeed include a free Wireless Charging Shell, as previously reported.

Meanwhile, SIM-free Lumia 820s – which, unlike the 920, are fully unlocked and can be used on any operator – will be available from a variety of sources, including high street retailers Carphone Warehouse and Phones4U, and Expansys and Amazon on the web.

Carphone Warehouse has now opened pre-orders for the Lumia 820 on its website for £379.95, with free delivery. The handset is also available free with no upfront charges from CPW on price plans costing £29 per month and up, from multiple operators.

Additionally, luxury retailer Selfridges today announced an exclusive pre-order package for the Lumia 820. If you order your handset at the Carphone Warehouse concession inside Selfridges' flagship London store before 9 November, you'll receive a free Nokia Purity Pro headset, worth £199.

All in all, there's plenty of options to get your paws on a Lumia 820, both on- and off-contract, and promotional opportunities to take advantage of with both the 820 and 920, to sweeten the deal that little bit more.


Many thanks to Neowin member Muessig for letting us know that the Carphone Warehouse pre-order page is now live again!

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im just going to get it from clove because i refuse to pay stupid prices for EE terrible service when i can pay for giff gaff 3g £12 a month completely unlimited data. i can pay the extra for the phone with the money i save not paying for EE

Just been into town today into Phones 4 U and took a look at both the 8x and the 920(dummies)
I asked the lady if either were available off contract, and eventually she admitted the 920 will be but will be expensive.

Definitely not pushing it. Hidden away quite far from the Galaxy SIII stand with all the wizzy ads and crowd of people.

Shame as I will get it off contract, and I am already with EE so I could get it from them

I think Nokia have messed up big-time with this! There was a lot of interest with this phone, which seems to have now dropped..alot of people cannot change provider due to signal etc..Ah well...I will find a much better phone for the mrs to upgrade to....Nice one Nokia/EE!! - Stupid!

I cant believe that there is no unlimited plans for 4G from EE.

Im also on 3 with TRULY UNLIMITED data, and will not go near Orange/T-Mobile with a 10 foot barge pole.

Oh well, another Nokia device that should do well but wont.

little correction three mobile do unlimited data plane and for far far less than EE
Ultimate Internet SIM 200 = £12.90 1 month contract...

Now three use T-Mobile and Orange dose this mean we can buy the phone offline and use three?

Otherwise its the HTC X8 for me

Too late - Won't persuade me otherwise now. The very fact that they have entertained doing this is a big two fingers up to their own prospective new customer base. It is just bonkers.

I have just been in to my local Phones4u to enquire and the Lumia 920 is available Sim-Free Unlocked for £460. I didn't specifically ask if it was unlocked and yes, for all networks. The White model however seems to be EE only, so maybe this is the one you can't get sim-free, not sure.

IRB said,
I have just been in to my local Phones4u to enquire and the Lumia 920 is available Sim-Free Unlocked for £460. I didn't specifically ask if it was unlocked and yes, for all networks. The White model however seems to be EE only, so maybe this is the one you can't get sim-free, not sure.

White is for girls (just joking)

Why everyone is blaming only nokia here? Have you considered the possibility that maybe carriers asked for exclusivity and that nokia couldn't refuse, because they are not as big as apple and don't have much leverage?

Is Stephen Elop on Twitter? Because i think we should all tell him how retarded he is for allowing this exclusive ****. Amazingly bad business decision. Wont be getting a 920 now, **** you Nokia and EE.

Just a crazy move from Nokia, Apple don't do this anymore......why did Nokia think this was a good idea? hopefully sales in other countries wont be affected, could end up being be the final nail in Nokia's coffin Sell your flaghip device to a few people as possible, smart.

I've wanted this device since its announcement, I have a 3 unlimited plan @ 15.90 a month, absolutely no way I'm changing networks for the 920, think i'll wait and see what the new year brings but its looking like the 8X or rumoured MS device.

Properly disappointed!

I agree this totally sucks and would have gone for this if it wasn't stuck on EE.

But I was more interested in the Purity Pro headset and looked it up. Apparently it has NFC as one of the communication modes (as well as bluetooth). My real question is how does that work, do you have to walk around with your phone held up to the side - the spec is approx 15mm field. Strange.

dangermoose said,
I agree this totally sucks and would have gone for this if it wasn't stuck on EE.

But I was more interested in the Purity Pro headset and looked it up. Apparently it has NFC as one of the communication modes (as well as bluetooth). My real question is how does that work, do you have to walk around with your phone held up to the side - the spec is approx 15mm field. Strange.

NFC is used to automatically establish the pairing, not for the actual audio transmission.

Like someone else mentioned, but no answer... if the likes of Virgin and Vectone, who use the EE network, would their SIM work in the Nokia, or does it need to be exclusively from EE, or Orange/Tmobile and not one of their rebranded resellers?

Personally i mostly got sick of the waiting around for these since they were revealed. Meanwhile customers have probably gone out and bought other options like the HTC 8X.

Way to go Nokia.

Way to go Nokia - I'm going to order a HTC 8X instead now.

I don't need a contract, and I CERTAINLY don't want to join EE - customer service there is dreadful. So, well done Nokia for nailing your own coffin - I am not interested.

An absolute farce the whole situation. EE have obviously stumped up a fair bit of cash as its the only logical reason I can see why Nokia would do this. They are in last chance saloon and for some reason they feel like rolling the dice. HTC are probably laughing their heads off.

Putting the EE exclusivity to one side, the fact that only certain colors are sold by certain companies is lunacy as well. One of the reasons people want a Lumia is the beautiful choice of colors and having only certain companies selling certain colors, and cyan for example no where in sight is stupid.

It's been enough of a farce that unless Clove.co.uk get some handsets in I will be going for an 8X of a Nexus 4

DomZ said,
An absolute farce the whole situation. EE have obviously stumped up a fair bit of cash as its the only logical reason I can see why Nokia would do this. They are in last chance saloon and for some reason they feel like rolling the dice. HTC are probably laughing their heads off.

Putting the EE exclusivity to one side, the fact that only certain colors are sold by certain companies is lunacy as well. One of the reasons people want a Lumia is the beautiful choice of colors and having only certain companies selling certain colors, and cyan for example no where in sight is stupid.

It's been enough of a farce that unless Clove.co.uk get some handsets in I will be going for an 8X of a Nexus 4

i agree Nokia are screwed if they don't play this hand correctly. It not like they are in a saloon as this point, its more like a street stand selling beer.

Very very silly. Well done Nokia, you had the opportunity to have a best seller maybe even an iPhone killer on your hands here and you blew it with this utter daft exclusivity BS.

People have been waiting and waiting and then you announce this rubbish... madness.
You've lost my sale and the sale of many others around here and all of the UK.

I currently have a great deal with my current provider and they've never done me any wrong, i'm due for an update in November and had decided on a 920, even an upfront cost wasn't a problem, however a change of provider just isn't going to happen.

Nokia have truly shot themselves in the foot with this one, How can such a massive player in the world of phones who are on the verge of collapse make such a massive mistake???

Its a massive insult to the many many Nokia staff that were made redundant due to the cuts made so they could concentrate on rebuilding the brand, create a iPhone beating phone and then make a simple school boy error,
Exclusivity worked for Apple when the original iphone came out but at that point it was considered a luxury to own a smartphone, people would switch,
Now things have changed, the market is massive and companies can't afford to lose buisness, least of all Nokia.

The Marketing for the new "flagship" Lumia 920 has been half hearted by Nokia but enough to drum up some great interest, I'm sure many will agree the Phone sells itself but choosing to leave the end game to A company or sorry companies in some sort of multi-personality disorder (Orange-T-Mobile-EE), has proved to be a massive massive mistake on Nokia's part,

The people need choice in this current climate but the split personality of EE, Orange and T-mobile have torn all the hard work up done by Nokia.

Its a massive saving grace that the Lumia 920 looks to be a great phone, which I'm sure like myself many others will be willing to wait for with a choice of network but I've no doubt that Nokia has likely hammered the last nail on its very own coffin.

Bigpapapowell said,
snipped.

Completely agree. The decision to make the phone exclusively available to a company with zero brand awareness, limited data caps and ridiculous prices makes no sense whatsoever.

For people getting LTE this is the best phone to buy in terms of hardware because this phone will work on O2 and Vodaphone's upcoming LTE networks, to clarify: existing LTE iPhone 5, Galaxy SIII models will not work on O2 and Vodaphone's LTE and they never will due to different bands used.

thealexweb said,
For people getting LTE this is the best phone to buy in terms of hardware because this phone will work on O2 and Vodaphone's upcoming LTE networks, to clarify: existing LTE iPhone 5, Galaxy SIII models will not work on O2 and Vodaphone's LTE and they never will due to different bands used.

Maybe when exclusivity nonsense expires, I'll be able to get one and use it on Vodafone's upcoming LTE infrastructure... until then Nokia have lost a customer. #exclusivitysucks

TCLN Ryster said,

Maybe when exclusivity nonsense expires, I'll be able to get one and use it on Vodafone's upcoming LTE infrastructure... until then Nokia have lost a customer. #exclusivitysucks

Vodaphone and O2 have merged their entire infrastructure so you should pick a network on pricing not past experiences of coverage because coverage will be identical.

thealexweb said,

Vodaphone and O2 have merged their entire infrastructure so you should pick a network on pricing not past experiences of coverage because coverage will be identical.

Well tmobile's coverage in my area sucks, orange is mediocre. That rules out EE and me getting a 920 until I can get one unlocked. Vodafone is the only one that's good.

Edited by Ryster, Nov 1 2012, 11:08pm :

Utter lunacy. Why limit your market in this way? I accept that most people will buy handsets on contracts but surely Nokia would better off selling to even a handful of customers who choose to buy their handsets SIM free? And not only that, why limit yourself to a single carrier? I'd love to get a statement from Nokia on the logic behind this decision - seriously.

It's this sort of crap that makes people resentful about certain brands. I was seriously considering a Lumia 920 but Nokia can shove it.. I'm happy with my current provider and tarriff and have absolutely no desire to swap. They *deserve* to fail with terrible strategies like this.

I'm assuming since I'm on Virgin which is T-mobile / Orange I can buy this so called sim-free phone. (Currently on a sim-free Nokia 710).

If I can't then my focus will be to buy Samsung.

Chris Rollason said,
I'm assuming since I'm on Virgin which is T-mobile / Orange I can buy this so called sim-free phone. (Currently on a sim-free Nokia 710).

If I can't then my focus will be to buy Samsung.

Am in the same position. Would love to know if my Virgin SIM will work.

So what happens if I am from Latvia and always buy unlocked phones from Clove.co.uk, which, of course, is British? I was waiting since last year.

**** you

You are hypocritical, greedy, ignorant, clueless, illegitimate, harmful, destructive, dumb, narrow, manipulative, dogmatic, idolatrous, unethical, cultic, restrictive, uncaring, grim, unsympathetic, poisonous, flagrant, self-destructive, abusive, abrasive, socially-retarded, clueless, and generally Not Good. Go pee in an electrical outlet.

I had considered potentially getting a 920 but with it locked to networks, none of which I'm on, Nokia have definitely lost a sale. I realise this restrictiveness is the networks forcing Nokia's hand but this kind of behaviour is not in Nokia's favour, particularly as they're already struggling.

stereopixels said,
I had considered potentially getting a 920 but with it locked to networks, none of which I'm on, Nokia have definitely lost a sale. I realise this restrictiveness is the networks forcing Nokia's hand but this kind of behaviour is not in Nokia's favour, particularly as they're already struggling.

Nobody forced Nokia to only give the phone to EE lol

TCLN Ryster said,

Nobody forced Nokia to only give the phone to EE lol

Well I didn't say that, you did - but you're assuming carriers have to bow down to phone manufacturers and in most cases it's the opposite; phone manufacturers need carriers to take their phones to give them exposure and you can bet that the only good deal Nokia could get was EE and part of the deal was it had to be a network exclusive. There's no other reason why Nokia would restrict the market for their phone like this otherwise.

Looks like I'll be waiting until Nokia review what the hell they're doing then as I'm not buying a SIM free phone that's locked to a network. I don't imagine this behavior will do them much good in terms of sales.

theloz said,
Is the 920 available unlocked anywhere else in Europe? Would it be feasible to import one?

That's what I want to know as well. I'll be in Australia in December and can probably pick one up there but I'm considering buying one from Ireland if it's available there unlocked.

Personally I think this stinks. I've never heard of an unlocked phone that can only work with one company's SIM card and I can't see how this benefits anyone. I suspect that Nokia are going to generate a lot of ill-will in the UK and lose a lot of sales because of this.

jakem1 said,

Personally I think this stinks. I've never heard of an unlocked phone that can only work with one company's SIM card and I can't see how this benefits anyone. I suspect that Nokia are going to generate a lot of ill-will in the UK and lose a lot of sales because of this.

Erm isn't the whole point here that the phone ISN'T unlocked which is why it will only work with T-Mobile or Orange sims?

jakem1 said,

Personally I think this stinks. I've never heard of an unlocked phone that can only work with one company's SIM card and I can't see how this benefits anyone. I suspect that Nokia are going to generate a lot of ill-will in the UK and lose a lot of sales because of this.

Agreed. I can't believe how short sighted Nokia have been over this. They've lost a sale form me, I wonder how many others will be put off over this.

Muessig said,

Erm isn't the whole point here that the phone ISN'T unlocked which is why it will only work with T-Mobile or Orange sims?

Unlocked, SIM-free you know what I mean. Either way it makes no sense and undermines the openness that has traditionally existed in the GSM market in Europe.

jakem1 said,

Unlocked, SIM-free you know what I mean. Either way it makes no sense and undermines the openness that has traditionally existed in the GSM market in Europe.

Agreed.

theloz said,
Is the 920 available unlocked anywhere else in Europe? Would it be feasible to import one?

I think I might just have to do this, I'm not waiting around. I'm pointing the finger directly at EE for this BS. They did it because they wanted a reason for people to pay for their over priced 4G tariffs!

Muessig said,

Erm isn't the whole point here that the phone ISN'T unlocked which is why it will only work with T-Mobile or Orange sims?

No, the point here is that the term "sim-free" has always (rightly or wrongly) been understood to mean network unlocked. Just look at the handsets for sale on Amazon or Play.com, all of them say Sim-Free. Nokia and Phones4U are trying to redefine a term here, and it's unacceptable.

http://www.amazon.co.uk/s/ref=...mp;field-keywords=lumia+920

http://www.play.com/Mobiles/Mo.../530/687/3-/RegionHome.html

#exclusivitysucks

IAmAWolf said,

Agreed. I can't believe how short sighted Nokia have been over this. They've lost a sale form me, I wonder how many others will be put off over this.

I feel the same, but I genuinely feel like I'll regret buying any of the other handsets. The 8X is nice, but the 920 is exceptional. I'm going to give it a couple of weeks at least.

TCLN Ryster said,

No, the point here is that the term "sim-free" has always (rightly or wrongly) been understood to mean network unlocked. Just look at the handsets for sale on Amazon or Play.com, all of them say Sim-Free. Nokia and Phones4U are trying to redefine a term here, and it's unacceptable.

http://www.amazon.co.uk/s/ref=...mp;field-keywords=lumia+920

http://www.play.com/Mobiles/Mo.../530/687/3-/RegionHome.html

#exclusivitysucks


Not sure about UK, but here in NL a provider is required to provide an unlock when the contract period is over for every carrier locked phone.

Shadowzz said,

Not sure about UK, but here in NL a provider is required to provide an unlock when the contract period is over for every carrier locked phone.

Unfortunately there's no such law in the UK... though most providers like Vodafone do offer an unlock service after you've had the phone for 1 year.

theloz said,
Is the 920 available unlocked anywhere else in Europe? Would it be feasible to import one?

I do not know an exact date but in Italy every phone, even the ones sold through carriers, must be SIM Free; this is the law. As soon as the Lumia will be available there you will be able to buy it. Presumably the phone will be available November the 12th.

TCLN Ryster said,

Unfortunately there's no such law in the UK... though most providers like Vodafone do offer an unlock service after you've had the phone for 1 year.

Really. I'm 99% sure that a UK network has to provide a means to unlock a phone if it is out of contract. Yes, they can charge you for it, but they can't flat out refuse.

jakem1 said,

That's what I want to know as well. I'll be in Australia in December and can probably pick one up there but I'm considering buying one from Ireland if it's available there unlocked..

Hey there,
I'm in Australia and from Nokia's website it seems the 920 is Telstra network only - from website, "Sign up to find out more about Nokia Lumia from Telstra".

This absolutely baffles me. Are Nokia trying to go under? They finally have a phone that is generating some positive reviews and interest and they ensure that half the people in most countries can't access the product. Simply stupid and very short sighted.

Mick

theloz said,
Is the 920 available unlocked anywhere else in Europe? Would it be feasible to import one?

Sweden has the Lumia 920 availible unlocked with all the factory defaults and it supports all the standards that are listed on Nokias webpage. Sweden does not recieve any special versions when it comes to phones. Only the language of the OS is different. Not sure if it's possible to change.
Phonehouse.se has it for 5790 SEK which is what all the serious and well known retailers sell it for.
Not sure if it's possible to ship to another country.

The Teej said,
What happened to the Lumia 920 being available on the 2nd??

I don't think anyone said it would be, but I could be wrong. Where did you read/hear that?

Looks like the thing to do is wait until January and evaluate the available options and networks then. I can't see Nokia continuing the exclusivity after the end-of-year 'review', to be honest - not with the backlash they will already have observed, together with the fact that the exclusive stores are still not even promoting the device in their shop windows. All you see is iPhone 5 everywhere ... Nokia are not getting much extra publicity for their deal so far.

Timble said,
the fact that the exclusive stores are still not even promoting the device in their shop windows. All you see is iPhone 5 everywhere ... Nokia are not getting much extra publicity for their deal so far.

There are two EE stores in the mall in cribbs, haven't seen a single bit of advertising for the lumia 920/820. It is, like you said, just plastered with iPhone 5

Not impressed, I want a 920 but I am not willing to switch carriers for it. I miss the old days where pretty much all phones come out on all carriers. I hate this exclusive nonsense!

TheDisneyMagic said,
Not impressed, I want a 920 but I am not willing to switch carriers for it. I miss the old days where pretty much all phones come out on all carriers. I hate this exclusive nonsense!

Is there a reason you prefer your current network? I've found EE to be the best. I do agree with your gripe about the concept of exclusivity, though.

Edited by Calum, Nov 1 2012, 2:05pm :

TheDisneyMagic said,
Not impressed, I want a 920 but I am not willing to switch carriers for it. I miss the old days where pretty much all phones come out on all carriers. I hate this exclusive nonsense!

Indeed.

#exclusivitysucks

Calum said,

Is there a reason you prefer your current network? I've found EE to be the best. I do agree with your gripe about the concept of exclusivity, though.

Yes, Three have their unlimited data package which other carriers do not provide.

hayekz said,

Yes, Three have their unlimited data package which other carriers do not provide.


T-Mobile (now part of EE) have offered unlimited data with no fair usage policy since February this year. I signed up for such a T-Mobile contract three weeks ago and I'm loving the lack of a fair usage policy, as I listen to Spotify for pretty much my entire work day every day.

There may be some differences with that package compared to 3's (e.g. the unlimited part not covering tethering), but there aren't any limitations that concern me.

Calum said,

T-Mobile (now part of EE) have offered unlimited data with no fair usage policy since February this year. I signed up for such a T-Mobile contract three weeks ago and I'm loving the lack of a fair usage policy, as I listen to Spotify for pretty much my entire work day every day.

There may be some differences with that package compared to 3's (e.g. the unlimited part not covering tethering), but there aren't any limitations that concern me.

my three contract is for £12.80 a month, 200 mins 5000 text and all you can eat data, its also a rolling monthly contract. How does that compare to t-mobiles pricing? Sadly my 3 connection isn't as fast as my o2 connection

mulligan2k said,

my three contract is for £12.80 a month, 200 mins 5000 text and all you can eat data, its also a rolling monthly contract. How does that compare to t-mobiles pricing? Sadly my 3 connection isn't as fast as my o2 connection


That depends what phone you have. What phone do you have? That's a much better deal than what I'm paying with T-Mobile, but I wanted an iPhone 5, and if I didn't get an iPhone 5, I'd have wanted a Nokia Lumia 920 on that plan.

I realise that such deals are possible with some low-end Android phones, but I despise Android and I don't think it's currently a decent operating system, compared to iOS and Windows Phone; further, decent hardware features are important to me.

Calum said,

That depends what phone you have. What phone do you have? That's a much better deal than what I'm paying with T-Mobile, but I wanted an iPhone 5, and if I didn't get an iPhone 5, I'd have wanted a Nokia Lumia 920 on that plan.

I realise that such deals are possible with some low-end Android phones, but I despise Android and I don't think it's currently a decent operating system, compared to iOS and Windows Phone; further, decent hardware features are important to me.

I see, mine is a sim only deal, looking to buy a 920 sim free, I'm on a 800 at the moment

TheDisneyMagic said,
Not impressed, I want a 920 but I am not willing to switch carriers for it. I miss the old days where pretty much all phones come out on all carriers. I hate this exclusive nonsense!

T-Mobile (EE) which i recently dumped Three and o2 for is the best network I've been on. Excellent coverage, good call quality.