PSA: Calendar and Contact Sync stop working tomorrow for new Google accounts on pre-GDR2 Windows Phones

Some of you might remember that Google and Microsoft aren’t exactly the best of friends. And today is the last day that Google will support EAS for their free e-mail accounts, meaning come tomorrow, people using Windows Phone will no longer be able to sync contacts and calendar events when linking those accounts on new devices.

You might remember that at the start of the year Google said it would drop support for Google Sync, which is based on Microsoft’s Active Sync. For most users this doesn’t mean much but Windows Phone users might encounter problems starting tomorrow because this is what Microsoft’s mobile OS uses to sync calendar and contacts. It's important to note here that e-mail WILL NOT be affected.

Google has switched to CalDAV and CardDAV for syncing this data and most Windows Phones don’t yet support these standards.

The good news is that existing connections will not be affected, and for people wanting to link new devices Windows Phone is getting support for them in the GDR2 update, meaning that if you already have this update there’s nothing to worry about. The bad news is that most people haven’t received this update yet, and probably won’t for a few weeks, so there will be a period where Google Calendar and Contacts simply won’t sync on Windows Phones until then.

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I'm glad I'm off university until September, so I don't have to rely on the calendar. Unfortunately, Gmail's never worked properly on Windows Phone 8. It does pretty much everything except actually deleting emails; on there, it just moves it to All Mail, so it's only out of sight. I don't know who's at fault for this (probably Google, as deleting emails works just fine on my iPhone), but if just that could be fixed, I'd be a happy camper.

StandingInAlley said,
It's so frustrating because GDR2 is still not here on my Lumia 920

This won't affect you if you're already linked. It's only for linking new accounts.

Nokia did say they will be rolling out the updates soon. But I'm not feeling to strong about that. Please contact Nokia about Navifirm please, the more will do, the sooner we can manually update our own devices without any issues.


I could be mistaken, but as I recall existing accounts would remain active and they would not have EAS sync available for new accounts. I don't sync calendar and contacts anyway, but I'll give this a try tomorrow...

I WAS WRONG. Sorry folks you are right: registered devices will be unaffected, you just won't be able to add any new ones until the GDR2 update!

All accounts that use EAS and are free will be affected by this, including WP7 accounts regardless of when you signed up for it. Business accounts ( paid-for Gmail accounts) will continue to run normally.

I WAS WRONG. Sorry folks you are right: registered devices will be unaffected, you just won't be able to add any new ones until the GDR2 update!

Vlad Dudau said,
I WAS WRONG. Sorry folks you are right: registered devices will be unaffected, you just won't be able to add any new ones until the GDR2 update!

Basically this issue is far less serious than people make it look like. If you already have it, it will work. If you don't have it, just switch to outlook and be done with scroogle mail.

So basically people with Windows Phone 7.5 have been shafted? What is MSFT's excuse for not providing an update for Windows Phone 7.x?

People might b**h about Google removing EAS support and yes I am annoyed with them. But I am even more annoyed with MSFT for providing an update to Windows Phone 8 phones and not Windows 7.x phones.

Seems to me like MSFT left WP7 users out in the cold as an attempt to push them to WP8, while trying to make Google be seen as the sole bad guy in this affair.

Edited by pmdci, Jul 31 2013, 9:13am :

It is this that put me off getting a Windows Phone device. Microsoft seem to ship a version of Windows Phone out of the door then forget it ever exists and just work on the new version. People may bitch but that is pretty crappy support. I doubt any of the current phones running WP8 will run WP9 just like how WP7 users with brand new phones were ignored. Frustratingly the only company that doesn't screw users over is Apple as iOS support is pretty damn good going all the way back to the 3GS with iOS 6. If you get a Nexus device from Google you can expect similar support however most OEMs like Samsung and HTC tend to forget almost as quickly as MS My next phone will either be a Nexus or an iPhone mainly because of this.

This is a problem with testing as well as you need to have a device for the particular version every time a new one comes out. The emulator just doesn't cut it. Unlike iOS where if you don't upgrade that's your fault and you can't complain if stuff doesn't work

TheShark said,
But surely 7.X users are not affected by this as they will have linked their accounts long before the cut off date?

This is what I thought as well but the wording in this article made me doubt it.

Since Winodws Phone 7 handsets are rarely sold these days, this won't be a big issue: people that connect their Google Account to Windows Phone before this midnight won't be affected. Beside, If I'm right, Windows Phone 7 is the only modern mobile OS that did get software updates even after it's next version was released. Did Apple launch any updates for iOS5 after iOS6 was launched? Did Google do that for Android?

OrsenPike said,
[...] People may bitch but that is pretty crappy support. I doubt any of the current phones running WP8 will run WP9 just like how WP7 users with brand new phones were ignored. [...]

I'm counting the minutes until some jack*** appears here saying that updates on Android phones are even worse. Incredible how users of other platforms seem to know more about Cyanogen mod than Android users themselves.

pmdci said,

I'm counting the minutes until some jack*** appears here saying that updates on Android phones are even worse. Incredible how users of other platforms seem to know more about Cyanogen mod than Android users themselves.

Baiting?

OrsenPike said,
I doubt any of the current phones running WP8 will run WP9 just like how WP7 users with brand new phones were ignored.

Windows Phone 8 was a generation jump. It wasn't easily brought over to WP7 hardware. Now that they've made this jump Windows, Windows Phone and Xbox are one at the core. So Windows (Phone) 9 wont need to make such a jump. So WP9 can come to WP8 hardware (as long as the devices have the necessary specs).

And make no mistake, eventually Google and Apple will also have to make such a generation jump. They havent done so yet. Nevertheless a lot of Android phones and iPhones get left behind. I don't like it when any of these companies do this crap but at least Microsoft had a good reason for it.

pmdci said,

I'm counting the minutes until some jack*** appears here saying that updates on Android phones are even worse. Incredible how users of other platforms seem to know more about Cyanogen mod than Android users themselves.


I don't think you can count a mod site as an update being made available to you... LOL

Ummm, Apple made iOS 6 available to 3 year old phone. What's Microsoft's excuse? Processor can't take the load of launching a messaging app?

I know about Cyanogen mod cos I spent months using it and other ROMs on my old Galaxy trying to find one that would make it stable and lag free. Eventually I gave up, moved to Windows Phone and am much happier. I reckon there are many like me.

Actually, to all of you complaining, Microsoft updated Windows Phone 7.8 to use IMAP for Gmail with build 8858 (and 8862 to fix the broken live tile situation).

OrsenPike said,
It is this that put me off getting a Windows Phone device. Microsoft seem to ship a version of Windows Phone out of the door then forget it ever exists and just work on the new version. People may bitch but that is pretty crappy support. I doubt any of the current phones running WP8 will run WP9 just like how WP7 users with brand new phones were ignored. Frustratingly the only company that doesn't screw users over is Apple as iOS support is pretty damn good going all the way back to the 3GS with iOS 6. If you get a Nexus device from Google you can expect similar support however most OEMs like Samsung and HTC tend to forget almost as quickly as MS My next phone will either be a Nexus or an iPhone mainly because of this.

Cause XP didn't receive improvements done with Longhorn/Vista.
Vista didn't saw any improvements being backported from 7.
And 7 isn't receiving any improvements being backported from 8...
WP7 also has not received any backported improvement from WP8...

Not sure what world you live in, but MS supports products, not _everything_ gets backported, but what would you expect? WP7 is dying and this only counts for NEW Google accounts. Very few people seem to be buying WP7 devices if at all.