Back in 2023, if you recall, Neowin reviewer Robbie Khan had a dispute with Samsung over his 990 Pro SSD, which was rapidly losing its health. After significant back and forth, the tech giant had finally released firmware to "stop" the issue. Interestingly, its previous flagship at the time, the 980 Pro was also facing problems leading to two consecutive sets of firmware fixes.
Three years later, it looks like a similar conflict has now broken out between tech repair entrepreneur YouTuber Louis Rossmann and Samsung, as it has escalated into a threatened lawsuit after the company allegedly refused to appropriately replace a failing 990 Pro SSD that remained under warranty.
According to Rossmann, a 4TB Samsung 990 Pro NVMe SSD purchased for approximately $330 less than two years ago, began experiencing major hiccups and issues, even though he claims it had been operated under ideal cooling conditions. It was installed in a RAID 1 array and cooled by a heatsink and dual high-speed fans. However the drive reportedly started dropping out of the array, exhibiting controller-level failures that eventually became not useable in any meaningful way.
Rossmann said Samsung’s support process was marked by delays and confusion from the very start. After initially contacting the wrong regional support channel, he was redirected to Samsung’s memory support division where he submitted detailed diagnostics, logs, and proof of purchase.
Rossmann runs a repair company and owns an ACE Lab PC-3000 machine, which is a professional-grade data recovery equipment. As such, he had been confident in his diagnostics. Samsung even seemingly acknowledged that later.
Regardless, Rossmann claims that his initial support ticket was automatically closed before a full 24-hour response window had elapsed, forcing him to reopen the case and resubmit documentation.
The controversy however intensified further from here after Samsung accepted the drive for warranty evaluation but later returned it with a repair report stating that the drive had passed its testing and that the SSD had been verified as functional.
Rossmann strongly disputed those claims citing that his own independent testing on PC-3000 showed write speeds reducing to as low as 40–60 MB/s before the drive failed entirely.
Samsung subsequently informed him that the SSD had been reset and reflashed, passing internal stress tests. However, the company also stated that replacement units were unavailable due to an industry-wide memory shortage and suggested that a refund process could be initiated if further testing confirmed the fault. Thus, to settle, the company offered a refund of $330, the amount that was initially paid by him to make the purchase.
Here, Rossmann pointed out the seeming hypocrisy of the tech giant as in how no Samsung drive was apparently allocated for warranty replacements, but they were abundantly available for retail sales especially when using business accounts.
As you can see, Rossmann is indeed right, there are Samsung 990 Pro 4TB SSDs on Amazon currently for $950 (shipped and sold by first-party Amazon US itself), and they are also available on Samsung"s own store too, albeit for an even higher price of $1100.
Thus Rossmann argues that Samsung’s inability or unwillingness to provide a replacement while the same model remains available for purchase at significantly higher market prices reflects a failure to honor its warranty obligations. He has issued a formal 60-day notice and says he intends to file suit in Texas small claims court, asserting that companies should face greater costs for denying legitimate warranty claims than for fulfilling them.
You can check out the full video titled "Samsung"s 990 Pro SSD warranty policy is a scam; I"m taking them to court," at the link below.
Source and image: Louis Rossmann (YouTube)
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Update, June 12 2026, 16.45 GMT: Following our report Samsung reached out to Neowin with an update to clarify that affected customers in such situations will receive refund value at the current market price of the product. Here"s the company"s full statement:
Specifically, customers in this scenario receive a refund at the device’s current market value, as determined by the current sale price at Samsung.com/US. This policy applies to all Samsung customers across our product portfolio and is shared with the customer once the refund process is started.
Additionally Samsung notes that this clarification has also been communicated to Louis Rossmann. Hopefully he will also make an updated video or add it somewhere in the original one.