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Posted 12 January 2012 - 00:51
Does everyone get their speed doubled?
All existing customers will get a broadband boost, and in most cases you’ll get double your current speed. 20Mb customers are getting their speeds tripled, while 100Mb are getting an increase to 120Mb – the fastest broadband widely available in the UK.
How are my speeds changing?
This table shows you what speed you’ll be getting. If you’re not sure which package you’re on, check your bill or log into My Virgin Media.
New speed after your speed boost
Broadband Size : S (up to 2Mb)
Up to 5Mb
Broadband Size : M (up to 10Mb)
Up to 20Mb
Broadband Size : L (up to 10Mb)
Up to 20Mb
Broadband Size : XL (up to 20Mb or 30Mb)
Up to 60Mb
Broadband Size : XXL (up to 50Mb)
Up to 100Mb
Broadband Size : 100 (up to 100Mb)
Up to 120Mb – Note these increases will start from summer 2012
Note: Upstream speeds and traffic management fair usage amounts will be increased in proportion to the increase in downstream speed.
What do I need to do to get my broadband speed boost?
In most cases, absolutely nothing! We’ll do everything behind the scenes, and then let you know when it’s done. Then all you have to do is sit back and enjoy an ever faster broadband experience.
If you’re using one of our older modems then there might be a little more to it. You’ll still get a speed boost, but we might need to swap your modem for a Virgin Media Super Hub to make sure you get the best from your new speed. If so, we’ll supply the Super Hub without charge. And don’t worry - we’ll be emailing or writing to you in good time to let you know what you need to do.
When will my broadband speed be increased?
We’ll be giving everyone a speed boost, but not all at the same time. To find out when your area is being upgraded, we’re putting a postcode checker online which will always have the most up-to-date information. The website will go live on Friday evening; check back here for the URL.
Please note that the post code checker does not apply to 100Mb customers whose boost will be happening from the summer of 2012. We will be writing to you with more information as to when their speed boost will be happening shortly.
Will my upload speed increase, as well?
Yes! It’s not just your downloads that’ll become much faster. Your upload speeds will be automatically increased as we upgrade our network, so you get the best of both worlds.
Depending on the progress of the network upgrade there maybe a delay after your download speed is increased before your upload speed boost occurs.
I’m an existing customer. If I change my package, will I get a second speed boost for free?
If you upgrade your broadband speed before we give you the speed boost, then yes we’ll give you the new speeds on top when your area is ready.
I’m a new customer. Do I get my broadband speed boosted?
Yes! If you join us on a L10, XL30, XXL50 package at the moment, we’ll give you a speed boost on top of whatever broadband speed you select when your area is ready.
How will I know when my broadband speed has been increased?
After your speed has been increased we’ll send you an email or letter to confirm that what speed you are now on. You will also be able to see your new speed displayed on your Virgin Media bill and when you log in to My Virgin Media.
What will I see on my bill after my speed boost?
Your new speed will appear on your bill and will look like one of the following:
- Broadband size: S (up to 5Mb)
- Broadband size: M (up to 20Mb)
- Broadband size: L (up to 20Mb)
- Broadband size: XL (up to 60Mb)
- Broadband size: XXL (up to 100Mb)
Unless you change to a new package, you’ll pay the same as before you were upgraded.
The amount you pay only changes if you are already on 100Mb. If you are, then we’ll shortly be giving you a discount on your monthly subscription. We will be in contact to let you know when the discount will be applied.
Why do I have to wait for my Speed Boost?
Over the next 18 months we're going to be upgrading over four million customers. Doubling everyone’s speed is a pretty big job so it can’t happen overnight. Our engineers will be working as fast as they can to upgrade 38,000 street cabinets and 186,000km of cable (enough to go around the equator four times).
As soon as the network is ready and tested in a region, we'll upgrade everyone in that area as quickly as possible.
Where can I ask some more questions about this?
If you post them in this question and answer thread on the forum we'll do our best to answer them.
>If I current use a VMNG300 will I need to switch to using a Super Hub?
We've tested the VMNG300 and it can only support a speed of approximately 92Mb on our network so if you want to get your full speed upgrade you'll need a Super Hub which we'll send to you free of charge. We know that some of you might be concerned about the Super Hub's performance but the last firmware upgrade at the end of 2011 made some significant improvements in performance and reliability alongside introducing modem mode. We're also expecting even further improvements with the next firmware which should be released in the first half of 2012.
>Will STM limits change?
Traffic management fair usage amounts will increase proportionately. We'll continue to review the impact of our policy to ensure customers are able to make the most of their new speeds without being impacted by a small minority of extremely heavy users.
>What does this mean for people who've already had a Double Your Speed Tickle? Will they get upgraded before everyone else?
If you received the tickle last year you will have been sent a link to a postcode checker to find out when the upgrade would happen for you. Those dates haven’t changed and the new postcode checker (which will be available from Friday night) will have the same information about your upgrade.
>Will the 120Mb package have 12 Mbps upstream? Or more?
Yes, the long term plan is all speeds will have a 10:1 ratio but the upload speed increase might follow a bit after the download.
>Are the upload schedules tied to the rollout of BT's FTTN rollout schedule?
It takes a lot of planning to prepare to increase the broadband speeds for customers across the UK so, no.
>So what about areas that are still waiting for 100Mb and are "being planned" still on the rollout schedule - are these areas going to get shunted to the bottom of the pile yet again?
No. Our 100Mb rollout (which we've just updated the schedule for) is due to complete in early summer and is separate to the speed doubling programme so where you are in that schedule doesn't affect when your speed will be doubled and you certainly won't be 'shunted to the bottom'. Check our website on Friday to see when we're planning to increase your speed.
>Faster upload users have not had modems replaced without going through a (sometimes painful) call to support to ask for a replacement modem. Will VM Actively seek to switch all users onto modems that can cope with these new speeds?
Everyone who needs a new Super Hub to get their speed increased will get one free of charge. We'll be contacting everyone this applies to by letter to arrange this before the upgrade.
>I'd heard that there was going to be 200Mb by the Olympics is that still happening?
We’re boosting the speeds our customers already get rather than introduce a new tier. While we’ve successfully tested some of the world’s fastest broadband on our network we’re focusing on giving our existing customers even more value. 120Mb will be the fastest widely available broadband in the UK.
>Will increasing speeds cause over subscription and slow down broadband speeds?
In short, no. We are undertaking a massive programme to support the speed doubling and projected demand on the back of it and this is in addition to the work we do to maintain our network as the best in the country – as independently ratified by Ofcom for the last three years in a row.
>I had previously read that the Size: L would move to 30Mb and M would move to 20Mb.
>Is it possible that the values will change again, or are all speeds now set in stone?
There was a little premature and incorrect speculation but the increases we’ve officially revealed today are correct.
Posted 12 January 2012 - 00:58
Posted 12 January 2012 - 01:04
As an existing 100mbit customer, I feel kinda cheated by this. I now wish I had stayed on 50mbit to save myself the extra £10/month it's costing me.
Posted 12 January 2012 - 12:46
ADSL, Kennishead area of Glasgow can't get cable. Nor is it on the rollout plans for VM or BT Infinity afaik.
Is that using Virgin's Cable or ADSL option?
Posted 16 January 2012 - 16:09
we are delighted to confirm that 50Mb customers will actually be upgraded to 120Mb, meaning even more Virgin Media customers will be able to take advantage of the fastest broadband speeds in the UK."
Some 50Mb/s customers will see an initial rise to 100Mb/s before moving up to the full whack 120Mb/s, the telco spokespersons added.
Posted 16 January 2012 - 16:23
£10 bet, Southampton/Locks Heath exchange is last!
50Mb speed to increase to 120Mb and the current 100Mb package will be upgraded to 120Mb and get a price reduction to the current 50Mb price, merging the 2 tiers.
When will your upgrade take place? Enter you postcode to find out! http://doublespeed.virginmedia.com/