5 replies to this topic 1 votes

[Ice_Blue]

http://www.pcmag.com...,2402202,00.asp

When we asked our readers how satisfied they were with their smartphones overall, Apple and Microsoft customers both rated their phones an impressive 8.7 on our 0 (extremely dissatisfied) to 10 (extremely satisfied) scale. Android, on the other hand, only received a 7.9, the same rating it received in 2011. Apple's score improved from 8.4 last year; Windows Phone, which earned an Honorable Mention in 2011, improved 0.6 points. That's up from an 8.1, which is a big jump in satisfaction.

While Apple and Microsoft rated the same for overall satisfaction, Windows Phone actually received slightly higher satisfaction ratings than iOS in several key areas, including reliability, text messaging, Web browsing, and gaming. Apple's iOS, however, rates substantially better than Windows Phone for satisfaction with the quality and availability of apps and its music player.

Android's satisfaction ratings in several drill-down areas were higher than its overall satisfaction rating. The platform received its best marks for availability of apps (8.7) though that still trailed Apple iOS's score of 9.1. Android's lowest marks came for satisfaction as a music player (7.9 compared to a 9.0 for iOS and an 8.5 for Windows Phone) and as a gaming device (7.4 compared to an 8.3 for iOS and an 8.4 for Windows Phone). Substantially more Android users also reported needing technical support with their phones (32 percent) compared to Windows Phone (20 percent) and iOS (25 percent) users.

Despite Windows Phone's success at delivering a very satisfying smartphone experience to its customers, it seems that these users aren't committed to the Microsoft platform in the same way that Android and Apple users are. When we asked how likely you were to recommend your phone to someone looking to purchase a smartphone, Apple received a rating of 9.2, which was half a point better than its overall satisfaction rating. Android's 8.2 was 0.3 points better than its overall satisfaction rating. Windows Phone's likelihood to recommend rating was only 0.1 points higher, which may indicate that users still question whether the platform can gain traction.

[xeleraph]

Ice_Blue, on 29 March 2012 - 01:29, said:

Despite Windows Phone's success at delivering a very satisfying smartphone experience to its customers, it seems that these users aren't committed to the Microsoft platform in the same way that Android and Apple users are. When we asked how likely you were to recommend your phone to someone looking to purchase a smartphone, Apple received a rating of 9.2, which was half a point better than its overall satisfaction rating. Android's 8.2 was 0.3 points better than its overall satisfaction rating. Windows Phone's likelihood to recommend rating was only 0.1 points higher, which may indicate that users still question whether the platform can gain traction.

That's weird. So if WP users are actually more likely to recommend it to other people (8.8 points vs Android's 8.2), Android users are committed to their platform while WP users aren't?

[Raa]

I always take magazines (and their reviews) with a grain of salt. I've often found them to be somewhat biased.

[xeleraph]

Raa, on 29 March 2012 - 03:37, said:

I always take magazines (and their reviews) with a grain of salt. I've often found them to be somewhat biased.

If you can't be bothered to read the article, at least read the first sentence of the OP. "We asked our readers..."

It's a Readers' Choice Award, not a review by the magazine itself.

[Muhammad Farrukh]

Raa, on 29 March 2012 - 03:37, said:

I always take magazines (and their reviews) with a grain of salt. I've often found them to be somewhat biased.

Readers' Choice Awards

[+techbeck]

xeleraph, on 29 March 2012 - 03:57, said:

If you can't be bothered to read the article, at least read the first sentence of the OP. "We asked our readers..."

It's a Readers' Choice Award, not a review by the magazine itself.

Never took much stock in these surveys/polls/whatever else you want to call them.