neufuse, on 01 May 2012 - 16:18, said:
We built 4 workstations by hand for our developers. we purchased Windows 7 professional 64-bit OEM for all the systems, this past week 2 of them started saying they were not Genuine. Well, they are, each has its owne unique CD-key used for the install and they were activated just fine until now.
The copies where purchased through Newegg, so it was from someone who is reputable at least.
First attempt to fix, do the automated activation number, it comes back on both Install ID's and says it can’t activate.
Call Activation support, they say they cant do anything, they say to call Microsoft Genuine advantage, call them they say they are illegal copies, we explain to them they are purchased from Newegg, they are not illegal, and we have the receipts to prove it, they say basically tough and to try calling the activation support team "maybe" they can reactivate it, well that’s how we got to you!
Newegg is saying they don't sell pirated products, call Microsoft Genuine support..... *rips out hair*
how the #$%& do I get help with this, we have proof we bought it, we have unique keys, the OEM software was only ever installed once per machine, never moved, MS is basically saying screw you to us......
If you can get a written quote from Microsoft stating that the keys are not valid, you can hand that to newegg and ask them to replace the software with valid versions. They shouldn't argue the fact that Microsoft are then giving you written proof that they've mis-sold the license. If they argue the fact, tell them you want a written statement from them and that you'll be contacting your legal team with regards to the matter.
You'll then have two documents. One from the owners of the software and licenses, and the reseller as well as your proof of purchase.
Not sure of your laws with regards to sales of items, but here in the uk, anything that is sold has to be fit for its purpose. Microsoft is telling you via activation that the key isn't fit for its purpose (ie for use on the computer). It'd be newegg who'd you've need to contact and have them fix the issue. With the said letter from Microsoft, you'd be able to argue that they (newegg) need to sort it out, legally if need be.