37 replies to this topic 1 votes

[Timan]

Was wondering if anyone has ever purchased an Apple laptop and it did not sit "100%" flush on your desk. Where if you were to rest your palm on it, you could feel it wobble. (before anyone asks, my 2010 version sits flush in the same spot)

Just bought the new Air, and it wobbles so SLIGHTLY, but me being an OCD freak, its driving me nuts. Wondering too if Apple would give me a hard time swapping the unit since nothing is wrong with it apart from that. Its just one of those nit picky things.

[Uplift]

I would definitely take it back, may just need the little rubber feet replacing?

It's not even a nit picky thing, how are you supposed to work when it's wobbling, it needs to be sat solid.

[Depicus]

Mine is solid - I would take it back as well.

[KibosJ]

This thing drives me nuts too! I'd take it back, they will probably replace the feet on it. If they can't do that then ask for a replacement.

I hate things that don't sit right, or move when they aren't supposed to.

[Timan]

Its just sooo slightly wobbles, thats what I'm afraid about. I had a HELL of an experience buying the damn thing. So I just know this shitty store is going to give me trouble.

Should be a fun day today...

[Biohead]

May be worth ringing AppleCare if the store give you a hard time?

[KibosJ]

Timan, on 15 June 2012 - 08:01, said:

Its just sooo slightly wobbles, thats what I'm afraid about. I had a HELL of an experience buying the damn thing. So I just know this ****ty store is going to give me trouble.

Should be a fun day today...

I take it you have only just bought it.....

It's not right.... the product has a fault, that means they have to fix it.

It's not like monitor pixels where they have a stupid clause in their terms and conditions that tells YOU how many bad pixels are required before you can return it.

[KibosJ]

Biohead, on 15 June 2012 - 08:06, said:

May be worth ringing AppleCare if the store give you a hard time?

Agreed and complain to them too if you get a hard time again

--OOPS-- I thought this forum appended my post to the last one.

[Mark]

You're in the UK and within your statuary rights to have a full refund if they're not willing to simply give you a replacement. Assuming you got it less than 25 days ago.

If they get arsy, ask for the refund and buy a new one

[KibosJ]

Mark, on 15 June 2012 - 08:16, said:

You're in the UK and within your statuary rights to have a full refund if they're not willing to simply give you a replacement. Assuming you got it less than 25 days ago.

If they get arsy, ask for the refund and buy a new one

This all depends on the staff, they can still refuse you a refund and then it would end up in court or an argument with Trading Standards

I'm sure you will get there and they will take one look at it and then repair/replace the item.

I'd still take the advice and call AppleCare.

[Mark]

KibosJ, on 15 June 2012 - 08:26, said:

This all depends on the staff, they can still refuse you a refund and then it would end up in court or an argument with Trading Standards

Yes because if they refuse, they're breaking the law.

One time a few years ago, I bought a surround sound system. Something like £50. It sounded awful. I took it back and they wouldn't give me a refund and said the quality is subjective. The manager came out and tried to argue that he had a set at home and said they were fantastic. I said, perhaps this set is not good, either way I'd like a refund. After an illogical long argument about my staturary rights, I glanced around the room and noticed their own little poster about my statutory rights, right there. After pointing it out to him, he immediately gave in and gave me a refund. The shop went bust about a month later (ha.)

To be honest, if you take it to an Apple store and you bought it recently, I'd be surprised if they didn't give you the replacement straight away.

[KibosJ]

Mark, on 15 June 2012 - 08:34, said:

Yes because if they refuse, they're breaking the law.

One time a few years ago, I bought a surround sound system. Something like £50. It sounded awful. I took it back and they wouldn't give me a refund and said the quality is subjective. The manager came out and tried to argue that he had a set at home and said they were fantastic. I said, perhaps this set is not good, either way I'd like a refund. After an illogical long argument about my staturary rights, I glanced around the room and noticed their own little poster about my statutory rights, right there. He immediately gave in and gave me a refund.

To be honest, if you take it to an Apple store and you bought it recently, I'd be surprised if they didn't give you the replacement straight away.

Apple have generally been very good with me.

As for local shop owners I know some of them can be complete idiots and even though they own a shop they have NO idea about customers' rights. It's annoying.

[Mark]

It was a national chain store, remember "Time Computers"? well they got bought out and changed their name, I forget what to. It's obvious they were getting pretty desperate and their customer service was going down with it.

Apple aren't desperate. I've heard stories of them fixing faults out of warranty on ocassion, that's why I think you'll be good to go.

[HawkMan]

Mark, on 15 June 2012 - 08:16, said:

You're in the UK and within your statuary rights to have a full refund if they're not willing to simply give you a replacement. Assuming you got it less than 25 days ago.

If they get arsy, ask for the refund and buy a new one

I'm not sure but I would guess you guys have the same rules as us here in Norway. and then the 30 day return is ONLY for internet purchases, phones purchases and door sales. if you bought it in a store you don't have a 30 day return, unless the store has it themselves, but not by law. The reasoning is that in a store you're expected to have been able to see the product before you buy it (not sure why it still applies to door salesmen in this case, except the fact their lying scamming SOB's)

[KibosJ]

HawkMan, on 15 June 2012 - 08:55, said:

I'm not sure but I would guess you guys have the same rules as us here in Norway. and then the 30 day return is ONLY for internet purchases, phones purchases and door sales. if you bought it in a store you don't have a 30 day return, unless the store has it themselves, but not by law. The reasoning is that in a store you're expected to have been able to see the product before you buy it (not sure why it still applies to door salesmen in this case, except the fact their lying scamming SOB's)

You can't always see the product in store, so you have a "Reasonable amount of time" to NOT accept the goods, take them back and get a refund