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Posted 27 August 2012 - 02:47
Posted 27 August 2012 - 04:49
Posted 29 August 2012 - 19:53
HDMI handshake issues with cable/sat boxes are quite common (with any brand of AVR) and are usually always the fault of the cable/sat box not being designed to be connected to an HDMI repeater (ie. AVR) which is why they work without issue connected directly to the TV. The first thing to try to resolve the issue is to ensure the source device having the issue has the latest firmware installed and has been reset (ie. powered down, unplugged for a few minutes, then powered back ON again). Next try following this turn ON order: TV first, wait a few seconds, then the AVR, wait a few seconds, and finally the source device. If this doesn't resolve the issue, then in some cases you may resolve the issue by trying the HDMI HDCP reset procedure listed below. With the 2312CI/3312CI (1913/XX13 CI models) if you are having a video issue, try setting the "Resolution" setting to the resolution of the TV(eg. 1080p) rather than the "Auto" setting.
HDMI HDCP reset
1. With all devices powered on, remove the two HDMI cables at both ends from the source device to the AVR and from the AVR to the TV.
2. Power off all devices and disconnect power cables to all devices.
3. Wait 10-15 minutes.
4. Reconnect HDMI and power cables to all devices.
5. Power on the devices in this order ... TV, wait a few secs, AVR, wait a few secs, and then source device (although this is the generally recommended order, in some instances, you may have better luck powering on the AVR first and then the TV, then the source last ... bottom line if it's still not working, try a different power on sequence).