Burger King Officially Has the Slowest Drive-Thru

[Hum]

If it feels like the King takes a long time to flip your burgers while you?re sitting in the drive-thru, you?re right.

According to a study commissioned by QSR magazine (that?s short-hand for ?quick-service restaurants,? by the way), it takes 201.33 seconds ? about 3 minutes 20 seconds ? on average to get through a Burger King drive-thru. That might not seem like much. But it?s a near-eternity compared to Wendy?s, a perennial winner in QSR?s survey, which gets people in and out of the drive-thru in 129.75 seconds on average, more than a full minute faster.

The King also had the worse accuracy ratings of any of the seven fast-food joints surveyed. BK got orders correct only 83% of the time. Chick-fil-A, on the other hand, correctly got 92.4% of orders right.

Overall, drive-thru times are actually getting worse, probably because fast-food menus are getting more complicated. For the last several years, quick-service restaurants have been sprucing up their menus to better compete with fast casual establishments.

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[remixedcat]

eeeeyup.... BK got my last 6 orders wrong and they've been nasty as hell... last time I had chicken nuggets from there I threw up em.... if they can't get those right then eff that!

I'm sticking to fast casuals. APPLEBEE'S IS MASTER RESTAURANT!!!

[azspeedbullet]

wendy is alot better then bk or mcd

[Marshall Veteran]

wendy is alot better then bk or mcd

^This

Plus, at least in my hometown, their drive-thru is the fastest of any fast food restaurant.

[Rohdekill]

The McD's by me is shoving a coke in my hand before I can even put down the receipt and my credit card from the first window.

Wendy's had me waiting what seems like 5-10 minutes. I can't even count BK as a contender as they have NEVER gotten a single order right on the first try.

[Growled Member]

I just can't eat that nasty food at BK. Plus, in my area their drive-thru is much slower than their national average.

[Hum]

I used to like the Whoppers, but now they look like canned prison meat, instead of beef. :s

[Steven P. Administrators]

Ahh years ago when I had to go get a McD for me, the gf and her kids I quickly learned to check everything before driving off :/

[123456789A]

eeeeyup.... BK got my last 6 orders wrong and they've been nasty as hell... last time I had chicken nuggets from there I threw up em.... if they can't get those right then eff that!

I'm sticking to fast casuals. APPLEBEE'S IS MASTER RESTAURANT!!!

Everybody knows your favorite place is Golden Corral.

[neufuse Veteran]

Taco bell for me has been the fastest, Wendys never was fast around Western Pa for me.... Taco Bell they pretty much hand you the food as you hand you the money, fastest I've ever been there from order to done was about 30 seconds... and i'm not kidding... Wendy's around here you average 3+ minutes Burger King here you can sit there sometimes for 6+ minutes... slow as heck... McDonalds is in the middle 1 - 3 minutes usually here

[+ir0nw0lf Subscriber²]

I stopped going through the DT windows at any joint. Seems like they always screw something up, this even after I ask at the window for them to repeat the order... I find it better to simply go physically in the place, that way I can raise a stink right there if the order is pooched. :rofl:

To me, accuracy > time.

[f0rk_b0mb]

I hate BK. I'd rather go to DQ or Culver's.

[Hum]

Local Wendy's here may be somewhat fast, but they also mess up orders and sometimes give you cold, poor quality food, with that 'fastness'.

[Marshall Veteran]

Chick-Fil-A! They definitely aren't the fastest around, but I love their spicy chicken sandwich.

[Calum Veteran]

I'd rather wait a bit longer for my food than buy from Chick-fil-A. But I prefer McDonald's to Burger King, on the rare occasion I allow myself to get fast food :)

[tsupersonic]

Yeah, BK has a slow drive-thru, as does MCD's in my area. Wendy's is by far the fastest, and also happens to be my favorite of the big three. However, I don't eat very much fast food (maybe once or twice a month), so meh.

[neufuse Veteran]

Local Wendy's here may be somewhat fast, but they also mess up orders and sometimes give you cold, poor quality food, with that 'fastness'.

I sware our wendy's is told "if they ask for sauce pretend they gave it to you and hope they dont look"... littearly every single time I ask for sauce I do NOT get it at our wendy's... have to ask "is it in there" ... "yes" ... look after they hand the bag out... "no its not" they get ****ed at this point and grumbleingly go and get the sauce...

[ozgeek]

Wendys and HJ is very different. Wendy is a ice-cream parler and is usally in shopping centres. IT is not like Hungry Jacks.

[Azusa]

BK UK = waste of money weatherspoons is better it's ?5 for a burger, chips, and salad all better than BKs and you get a pint to boot!

[Southern Patriot]

One thing to consider is that BK usually cooks their burgers to order instead of having them sit around like Wendys and McD's. That might somewhat account for the slower times.

[cybertimber2008]

The McD's by me is shoving a coke in my hand before I can even put down the receipt and my credit card from the first window.

Wendy's had me waiting what seems like 5-10 minutes. I can't even count BK as a contender as they have NEVER gotten a single order right on the first try.

I have to agree on that. In fact one morning on my way to work, they went to shove hand me a coke and either the lid wasn't on right, or the guy hit my car roof and popped the lid off, but next thing I know I'm covered in soda. It'd be nice for them to wait to seconds for me to put my receipt away.

[soldier1st]

I prefer Boston Pizza. They may be a bit slower, but product quality is top notch and i usually give decent tips. ALL you people want fast,fast and faster but if you wait a few minutes more, then food will be higher quality and less stress.

[Anibal P]

I prefer Boston Pizza. They may be a bit slower, but product quality is top notch and i usually give decent tips. ALL you people want fast,fast and faster but if you wait a few minutes more, then food will be higher quality and less stress.

Based on the report it seems that 3 minutes for freshly cooked burgers is an eternity to Americans, sad really, everyone's always in a hurry to go nowhere

Me I stopped getting "junk food" other than Pizza at a local pizzeria, and if it takes an hour for the delivery, so be it, which is the average, but it's great pizza

[DeadEndAccount]

Meh, I know when the CEO for our countries Burger King when to the Asia-Pacific conference we had the fastest drive thru. The goal is 180 seconds but as a manager we're always aiming to get it as low as possible - preferably below 2minutes where possible. One thing to remember is that the drive thru statistics include the customer placing the order - if the customer stares at the board for 2 minutes deciding then there is little the order taker can do to speed up the process.

[Hum]

^ Restaurants should have a menu board well before the vehicle timer trigger, so customers have a good idea of what they want.

And the order timer should not start until the order is rung in.