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Windows 8 Customers Fuming Over Spotty Updates


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#1 Asrokhel

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Posted 19 November 2012 - 21:09

Another show-stopper patch has appeared in Microsoft's latest Patch Tuesday episode for Windows 8.

Softpedia is pointing to a rather lengthy Microsoft Answers thread where Windows 8 customers are raging over the latest Patch Tuesday update that was supposed to fix several issues with the new OS. However it's not the first complaint outbreak regarding Windows 8 updates, and probably won't be the last until the platform becomes more compatible with the seemingly infinite number of hardware configurations and Windows 7-reliant drivers.

First let's back up a bit. Many customers got their first taste of the update woes, including myself, thanks to KB2756872 released in the last week of October. After rebooting, this caused the system to stop responding around 13-percent into the update. After more than thirty minutes, the OS would cancel the update, reboot and then try again. After the second failure, Windows 8 would revert back into its original state before it originally began the update process.

Microsoft said this patch problem may be due to possible outdated or not-fully-compatible video and sound drivers, particularly the latter. Users are to uninstall the drivers, install the Windows 8 patch, and then re-install the drivers. Another culprit could be the user's anti-virus solution which may need to be updated before the security patch can be applied.

Now another update show-stopper has appeared, this time with the KB2770917 patch. This one stalls the computer at 12-percent while updating (some reports claim 15-percent). Like before, the attempt will take around 30 minutes, and then the process is repeated a second time. If this attempt fails again, Windows 8 will revert back to its original state before it began the update.

To resolve this issue, customers have discovered that all non-Microsoft services need to be disabled before installing this particular update. To do this, users must load up msconfig.exe, go to the Services tab, hide all the Microsoft services, and then click Disable All. Once the computer is started, some users have reported that the patch can be installed. All services can be restored manually once the patching is complete.

Having received two show-stoppers in a row, many Windows 8 users are now threatening to go Apple.

"I do blame Microsoft because unlike Apple who don't claim to support ever piece of hardware out there Microsoft do actually claim this otherwise they would have gone down the same route as Apple and only built their own hardware," said one user. "So it Microsoft's fault for not having a test pool large enough to stop most people from running into problems like this. It would appear that windows 8 is suffering like Vista did."

"Maybe I should just uninstall Windows 8 and go get a Mac," said another.

Microsoft has seemingly been cast in a negative light since the first complaints about Windows 8 navigation cropped up earlier this year. The lack of a Start menu and the addition of a new user interface have pushed many consumers and businesses away. Even more, Microsoft's own ARM-based Surface tablet hasn't lived up to expectations, and the firing of Windows head Steven Sinofsky seemingly indicated that sales of the new OS fell well below internal projections.

Does Microsoft have another Windows Vista on its hands? It's simply too early to tell at this point.












http://www.tomshardw...nfig,19187.html


#2 Javik

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Posted 19 November 2012 - 21:12

I wonder what trips to excuse city this one is going to bring.

#3 xendrome

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Posted 19 November 2012 - 21:15

So after looking at the KB, it's a problem with the Out of Date AV software or 3rd party drivers..... not really sure how this is MS's problem TBH...

#4 spudtrooper

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Posted 19 November 2012 - 21:16

I wonder what trips to excuse city this one is going to bring.


I updated all of my PC's and surface without any problem.. but hey, lets keep on hating!

#5 Javik

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Posted 19 November 2012 - 21:17

I updated all of my PC's and surface without any problem.. but hey, lets keep on hating!


Which means these people are lying?

#6 rpsgc

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Posted 19 November 2012 - 21:18

I updated all of my PC's and surface without any problem.. but hey, lets keep on hating!


Your PCs != everyone else's... but hey, let's keep on apologising!

#7 xendrome

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Posted 19 November 2012 - 21:19

Which means these people are lying?


No, but for every 1 person seeing this issue.. 50,000 are not. Yet the 49,999 are not going to go write stories about it.. only the 1 person having an issue is going to start a forum thread somewhere to complain. So when something like this is posted, think about how many are not seeing the issue. It is hardly a "show-stopper".... do they even know what that means?

#8 Javik

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Posted 19 November 2012 - 21:22

It becomes a show stopper when these people's computers become part of a botnet because their computer cannot receive updates. I mean seriously, since when did having outdated AntiVirus software ever screw up OS hotfixing? Unless these people tried to force install incompatible A/V software, that sounds like a poor excuse to me.

#9 paulheu

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Posted 19 November 2012 - 21:23

I am guess here, but people affected have not done a clean install but installed over their existing Windows 7 system. In general I would describe doing so as stupid and IMO it should not be allowed. A major OS update should be done fresh and clean.

I have not had any issues with updates on the three systems I am having Windows 8 running on. And yes, obviously all three were clean installs.

#10 efjay

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Posted 19 November 2012 - 21:24

Oh, didnt know I was supposed to be fuming since my pc's have been updating fine. But anyway, here I go. "Fume!" :angry:

#11 zhangm

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Posted 19 November 2012 - 21:25

I'm fairly impressed with how resilient Windows 8 has been thus far. Imagine back in the Vista or Windows 7 days - if a third-party driver or service disrupted an update installation mid-way, I'd expect the system to be borked. Here we have a version of Windows that doesn't explode even in the face of *hitty updates.

#12 Som

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Posted 19 November 2012 - 21:27

oh i had this problem just last week, a customer bought a laptop and i made the mistake to reboot, took 40 minutes, i was soooo busy at the time... it was very frustrating....

#13 Javik

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Posted 19 November 2012 - 21:27

The way OS servicing is handled in Vista, 7, and 8 is largely the same. It's between XP and Vista that the biggest changes were made to Windows servicing, in 8 it's largely the same as it was in 7, so if something could break servicing in 7, it probably will in 8 as well.

#14 Joshie

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Posted 19 November 2012 - 21:35

Whenever someone says people will never leave iOS because they're too heavily invested in its ecosystem, I'm reminded of this kind of threat--to ditch years of using Windows to "go Mac". Clearly there's hope for iOS competitors after all.

On the bright side, they're welcome to go Mac and install Windows 8 on it. The OS will probably be a lot more stable on a Mac than on whatever crappy frankenbox they put it on instead.

#15 AJerman

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Posted 19 November 2012 - 21:35

No, but for every 1 person seeing this issue.. 50,000 are not. Yet the 49,999 are not going to go write stories about it.. only the 1 person having an issue is going to start a forum thread somewhere to complain. So when something like this is posted, think about how many are not seeing the issue. It is hardly a "show-stopper".... do they even know what that means?


Someone got left out there. :(