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Email not getting through.


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#1 The_Observer

The_Observer

    Apples, Bananas, Rhinoceros!

  • Joined: 12-April 05
  • Location: New Zealand
  • OS: OS X 10.9
  • Phone: iPhone5s

Posted 06 December 2012 - 21:00

We have a issue at work and cant work it out, we have one group of people, anyone using a email client program like MICROSOFT OUTLOOK, with one ISP Xtra, anyone using these two things together, and trying to email us at work cannot send, and are they getting a "Email address doesnt exist". email header below. the MX record is incorrect and we have had it updated, but i looks like the ISP xtra are still using a old one (and we dont know where this came from).

Any tip or thoughts on what we should be looking at would be great.

From: Mail Administrator
Date: 6 December 2012 3:09:58 PM NZDT
To:
Subject: Mail System Error - Returned Mail
Reply-To: <Postmaster@>
x-apparently-to: @xtra.co.nz via 124.108.96.84; Wed, 05 Dec 2012 18:09:58 -0800
received-spf: none (domain of mta02.xtra.co.nz does not designate permitted sender hosts)
x-ymailisg: NDvE6hwWLDtmS6aH.dKaAgr_gD8LU76HakISh2FrkeGhBg2Y Pfrc1msCn0YLkF0SrvgjkroXvHpq5Vo1NbL8GmYNsmJp29JFe1nIK8DuxtBZ P2gZY87WIheF3FhUfL879a4Um7FNSfSmptA6.kkqXzVfnDGLEylOycY0UzZN U0cViDDU8g_HDIlecTTB65pbmI7IN.tNoTOKnUhy0PTwt.e8eintKP6ceJPZ S8MqIwhEifEtyPXbMHL89xm02_ALiCsWfYy7MUXdcfCE21fVtciknUhWkt_K MvWi8gy5MwwXEsybiZQVPX8T1A8TBGxOxeUNGjvvWOrKqjHm.YSBhx3uuiLp sjQaLyyZjwjIAEZl7SeGdk2OYiQHWEDX
x-originating-ip: [210.54.141.250]
authentication-results: mta1008.tnz.mail.aue.yahoo.com from=ero.govt.nz; domainkeys=neutral (no sig); from=ero.govt.nz; dkim=neutral (no sig)
received: from 127.0.0.1 (EHLO mta02.xtra.co.nz) (210.54.141.250) by mta1008.tnz.mail.aue.yahoo.com with SMTP; Wed, 05 Dec 2012 18:09:58 -0800
message-id: <20121206020958.FONK6031.mta02.xtra.co.nz@mta02>
mime-version: 1.0
content-type: multipart/report; report-type=delivery-status; Boundary="===========================_ _= 6259460(6031)1354759798"

This is a system generated message. Please DO NOT REPLY.

Your message was not delivered for the following reason:

The following destination addresses were unknown (please check the
addresses and re-mail the message):

<****@*******>

Kind regards.

The Xtra Messaging Team
Reporting-MTA: dns; sf1431.xtra.co.nz
Arrival-Date: Thu, 6 Dec 2012 15:09:58 +1300
Received-From-MTA: dns; [125.236.222.142]

Final-Recipient: RFC822; <****@******>
Action: failed
Status: 5.1.1




#2 OP The_Observer

The_Observer

    Apples, Bananas, Rhinoceros!

  • Joined: 12-April 05
  • Location: New Zealand
  • OS: OS X 10.9
  • Phone: iPhone5s

Posted 06 December 2012 - 21:25

Could the issue be the TTL value on the old MX record (ISP Xtra) has been setup wrong and it is still cached on the sending email server's DNS server.

#3 sc302

sc302

    Neowinian Senior

  • Tech Issues Solved: 23
  • Joined: 12-July 05
  • Location: NJ, USA

Posted 06 December 2012 - 21:37

Well I am guessing that you blanked out the most important information regarding the error....


The following destination addresses were unknown (please check the
addresses and re-mail the message):


Take a look at the To: line in the header and see where it is going to. Make sure it is the correct address as well as having correct spelling. I have seen issues where the cached address in outlook is corrupt or is going to the wrong place and either the entire cache or the individual email in the cache has to be deleted. If you didn't blank it out, well the email client can't send to <blank>

#4 OP The_Observer

The_Observer

    Apples, Bananas, Rhinoceros!

  • Joined: 12-April 05
  • Location: New Zealand
  • OS: OS X 10.9
  • Phone: iPhone5s

Posted 06 December 2012 - 22:02

Well I am guessing that you blanked out the most important information regarding the error....


The following destination addresses were unknown (please check the
addresses and re-mail the message):


Take a look at the To: line in the header and see where it is going to. Make sure it is the correct address as well as having correct spelling. I have seen issues where the cached address in outlook is corrupt or is going to the wrong place and either the entire cache or the individual email in the cache has to be deleted. If you didn't blank it out, well the email client can't send to <blank>


yes i did blank it out, the email address are correct, we have tested deleted the cache email address and the problem still there, and it is also happening to people that have never email us before.

#5 sc302

sc302

    Neowinian Senior

  • Tech Issues Solved: 23
  • Joined: 12-July 05
  • Location: NJ, USA

Posted 06 December 2012 - 22:24

Go to mxtoolbox and verify your mx record for your site. But no recipient ndr means it is hitting your server and your server is rejecting it. Perhaps you haven't programmed your spam filter with the recipient address



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