Email not getting through.


Recommended Posts

We have a issue at work and cant work it out, we have one group of people, anyone using a email client program like MICROSOFT OUTLOOK, with one ISP Xtra, anyone using these two things together, and trying to email us at work cannot send, and are they getting a "Email address doesnt exist". email header below. the MX record is incorrect and we have had it updated, but i looks like the ISP xtra are still using a old one (and we dont know where this came from).

Any tip or thoughts on what we should be looking at would be great.

From: Mail Administrator

Date: 6 December 2012 3:09:58 PM NZDT

To:

Subject: Mail System Error - Returned Mail

Reply-To: <Postmaster@>

x-apparently-to: @xtra.co.nz via 124.108.96.84; Wed, 05 Dec 2012 18:09:58 -0800

received-spf: none (domain of mta02.xtra.co.nz does not designate permitted sender hosts)

x-ymailisg: NDvE6hwWLDtmS6aH.dKaAgr_gD8LU76HakISh2FrkeGhBg2Y Pfrc1msCn0YLkF0SrvgjkroXvHpq5Vo1NbL8GmYNsmJp29JFe1nIK8DuxtBZ P2gZY87WIheF3FhUfL879a4Um7FNSfSmptA6.kkqXzVfnDGLEylOycY0UzZN U0cViDDU8g_HDIlecTTB65pbmI7IN.tNoTOKnUhy0PTwt.e8eintKP6ceJPZ S8MqIwhEifEtyPXbMHL89xm02_ALiCsWfYy7MUXdcfCE21fVtciknUhWkt_K MvWi8gy5MwwXEsybiZQVPX8T1A8TBGxOxeUNGjvvWOrKqjHm.YSBhx3uuiLp sjQaLyyZjwjIAEZl7SeGdk2OYiQHWEDX

x-originating-ip: [210.54.141.250]

authentication-results: mta1008.tnz.mail.aue.yahoo.com from=ero.govt.nz; domainkeys=neutral (no sig); from=ero.govt.nz; dkim=neutral (no sig)

received: from 127.0.0.1 (EHLO mta02.xtra.co.nz) (210.54.141.250) by mta1008.tnz.mail.aue.yahoo.com with SMTP; Wed, 05 Dec 2012 18:09:58 -0800

message-id: <20121206020958.FONK6031.mta02.xtra.co.nz@mta02>

mime-version: 1.0

content-type: multipart/report; report-type=delivery-status; Boundary="===========================_ _= 6259460(6031)1354759798"

This is a system generated message. Please DO NOT REPLY.

Your message was not delivered for the following reason:

The following destination addresses were unknown (please check the

addresses and re-mail the message):

<****@*******>

Kind regards.

The Xtra Messaging Team

Reporting-MTA: dns; sf1431.xtra.co.nz

Arrival-Date: Thu, 6 Dec 2012 15:09:58 +1300

Received-From-MTA: dns; [125.236.222.142]

Final-Recipient: RFC822; <****@******>

Action: failed

Status: 5.1.1

Link to comment
https://www.neowin.net/forum/topic/1124144-email-not-getting-through/
Share on other sites

Well I am guessing that you blanked out the most important information regarding the error....

The following destination addresses were unknown (please check the

addresses and re-mail the message):

Take a look at the To: line in the header and see where it is going to. Make sure it is the correct address as well as having correct spelling. I have seen issues where the cached address in outlook is corrupt or is going to the wrong place and either the entire cache or the individual email in the cache has to be deleted. If you didn't blank it out, well the email client can't send to <blank>

Well I am guessing that you blanked out the most important information regarding the error....

The following destination addresses were unknown (please check the

addresses and re-mail the message):

Take a look at the To: line in the header and see where it is going to. Make sure it is the correct address as well as having correct spelling. I have seen issues where the cached address in outlook is corrupt or is going to the wrong place and either the entire cache or the individual email in the cache has to be deleted. If you didn't blank it out, well the email client can't send to <blank>

yes i did blank it out, the email address are correct, we have tested deleted the cache email address and the problem still there, and it is also happening to people that have never email us before.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • RevPDF 4.5.0 by Razvan Serea RevPDF is a free, fully offline PDF editor for Windows, macOS, and Linux that lets you edit text and images directly inside PDF files — no internet connection, no account, and no cloud uploads required. Unlike bloated alternatives that demand subscriptions and constant connectivity, RevPDF fits in under 60MB on desktop while delivering a complete editing toolkit: annotate, redact, sign, compress, split, merge, convert, and reorganize pages, all processed locally on your device. Smart font matching ensures edited text blends seamlessly with the original, and multi-language support includes RTL scripts such as Arabic and Hebrew. Where most PDF editors force you to choose between features and simplicity, RevPDF manages both. You can build interactive forms from scratch with text fields, checkboxes, and dropdowns, permanently redact sensitive data before sharing, draw freehand on contracts and diagrams, and add custom watermarks — all without a single file leaving your machine. Edit Text and Images Directly Inside PDFs RevPDF supports true inline PDF editing — not just annotation layers on top of a document, but actual modification of existing text and images within the file. A smart font-matching engine identifies the font used in the original document and applies it automatically when you make edits, so changes blend naturally with the surrounding content. You can reposition elements, resize images, and update text across single pages or entire documents. RevPDF 4.5.0 release notes: This is one of the biggest updates to RevPDF yet. A lot of things people have been asking for are finally here. New Features Auto Redaction Permanently redact sensitive text and areas from your PDFs before sharing. Clean, irreversible, and fully offline. Comments, Links & Bookmarks Add comments for review, insert clickable links, and create bookmarks to jump around long documents without scrolling forever. Find & Replace Search across the whole document and replace text in one go. Long overdue. Split Pages Vertically or Horizontally Split any page down the middle, vertically or horizontally. Perfect for scanned books or double-page spreads. New Drawing Tools More tools for freehand drawing and markup, better for annotations, sketches, and detailed notes. Continuous Scrolling in Editor The editor now scrolls continuously through pages instead of jumping between them. Working through long documents is a lot smoother now. PDF Metadata Editor View and edit the metadata stored inside your PDFs, including title, author, subject, and keywords. Better Font Matching Text edits now blend in more naturally by doing a better job of matching the original font. Tabbed PDF Viewer Open multiple PDFs at once in tabs and switch between them without going back to the home screen. Add Links Insert hyperlinks anywhere in your PDF, to external URLs or to other pages within the document. Share & Print Shortcuts Share or print directly from the editing screen, home screen, and viewer. No extra steps. Minor Updates Paste images directly from clipboard into your PDF New image editing tools for more control over images inside documents Bug Fixes Fixed file saving issues on Windows and Linux Everything still works fully offline. No login, no cloud, no account. Your files stay on your device. Download: RevPDF 4.5.0 | 58.0 MB (Open Source) Links: RevPDF Home Page | Github | Screenshots 1 | 2 Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Interesting. I'm not using a VPN with my phone. I tried though my home internet (Rogers) and my cellular internet (Telus) and both trigger the dialog above.
    • Three days after Anthropic launched Claude Fable 5 as the most capable AI model it had ever released to the public, the United States government ordered it switched off — and now the company is refunding customers who paid to use a product that vanished almost overnight https://www.techtimes.com/articles/318342/20260613/us-government-pulls-anthropics-fable-5-offline-now-come-refunds-vanished-ai.htm  
    • Microsoft fired the team and replaced them with AI and this is what you get.
    • iPhone 18 Pro Camera Goes Mechanical: Variable Aperture, 2nm Chip, Dark Cherry Due September https://www.techtimes.com/arti...rk-cherry-due-september.htm Apple Liquid Glass iOS 27: WWDC 2026 Brings Refinements Developers Must Adopt Today https://www.techtimes.com/arti...lopers-must-adopt-today.htm Apple WWDC 2026: Siri Rebuilt on Gemini, homeOS Previewed in Cook Farewell Keynote https://www.techtimes.com/arti...d-cook-farewell-keynote.htm
  • Recent Achievements

    • Week One Done
      agatameier earned a badge
      Week One Done
    • One Month Later
      agatameier earned a badge
      One Month Later
    • Week One Done
      ssd21345 earned a badge
      Week One Done
    • Contributor
      MarkHughes4096 went up a rank
      Contributor
    • Dedicated
      jordanspringer earned a badge
      Dedicated
  • Popular Contributors

    1. 1
      +primortal
      507
    2. 2
      +Edouard
      175
    3. 3
      PsYcHoKiLLa
      139
    4. 4
      ATLien_0
      90
    5. 5
      Steven P.
      76
  • Tell a friend

    Love Neowin? Tell a friend!