Jump to content



Photo

Screen goes black when making phone call....


  • Please log in to reply
17 replies to this topic

#1 Rickkins

Rickkins

    Neowinian

  • Joined: 04-April 07
  • OS: Windows 8, Desktop Mode
  • Phone: Galaxy S3

Posted 07 December 2012 - 16:02

And I often can't get it back... have to pull battery....


#2 Geoffrey B.

Geoffrey B.

    LittleNeutrino

  • Tech Issues Solved: 11
  • Joined: 25-July 05
  • Location: Ohio
  • OS: Windows 8.1u1
  • Phone: Nokia Lumia 928 WP8.1u1

Posted 07 December 2012 - 16:02

Manufacturer, Model, Android version?

The screen is supposed to go black when you are on the phone as so your face does not push buttons. as far as it not coming back on try hitting the power/home buttons a few times before doing a battery pull.

#3 OP Rickkins

Rickkins

    Neowinian

  • Joined: 04-April 07
  • OS: Windows 8, Desktop Mode
  • Phone: Galaxy S3

Posted 07 December 2012 - 16:03

OOps....
Galaxy s3 ics

#4 OP Rickkins

Rickkins

    Neowinian

  • Joined: 04-April 07
  • OS: Windows 8, Desktop Mode
  • Phone: Galaxy S3

Posted 07 December 2012 - 17:15

The screen is supposed to go black when you are on the phone as so your face does not push buttons. as far as it not coming back on try hitting the power/home buttons a few times before doing a battery pull.


I poke damn near every button repeatedly...nothing works...

#5 AJerman

AJerman

    Boomer Sooner!

  • Joined: 24-July 02
  • Location: Raleigh, NC
  • OS: Windows 8.1
  • Phone: Nexus 5

Posted 07 December 2012 - 18:28

I poke damn near every button repeatedly...nothing works...


Just as a test, try making a call. When it goes black, put it to your ear and take it back away. Does this wake it up? Does it wake back up after someone hangs up? Or does it just turn off and there's no coming back without a reboot?

#6 Geoffrey B.

Geoffrey B.

    LittleNeutrino

  • Tech Issues Solved: 11
  • Joined: 25-July 05
  • Location: Ohio
  • OS: Windows 8.1u1
  • Phone: Nokia Lumia 928 WP8.1u1

Posted 07 December 2012 - 18:33

Just as a test, try making a call. When it goes black, put it to your ear and take it back away. Does this wake it up? Does it wake back up after someone hangs up? Or does it just turn off and there's no coming back without a reboot?


Did not think about that, if they are not triggering the proximity sensor it might be getting confused.

I have a GS3 (Verizon) and i have never experienced this issue.

#7 firey

firey

    F͎̗͉͎͈͑͡ȉ͎̣̐́ṙ͖̺͕͙̓̌è̤̞͉̟̲͇̍̍̾̓ͥͅy͓̍̎̌̏̒

  • Tech Issues Solved: 8
  • Joined: 30-October 05
  • Location: Alberta, Canada
  • OS: Windows 7
  • Phone: Android (4.4.2)

Posted 07 December 2012 - 18:38

As mentioned the black screen is a feature (not a bug). It is used for a couple reasons

1) So you don't hit a button on the screen by accident.
2) Making a phonecall is one of the most taxing things on battery, so the screen being off prevents un-needed drain.

When the screen goes black can you still talk on the phone? Have you tried putting the phone up to your ear and then taking it away while it's black? If you attempt to call the phone (or text it) does it respond?

#8 OP Rickkins

Rickkins

    Neowinian

  • Joined: 04-April 07
  • OS: Windows 8, Desktop Mode
  • Phone: Galaxy S3

Posted 07 December 2012 - 18:57

Doesn't always do it, but when it does, nothing seems to bring it back.

#9 Poof

Poof

    Neowinian

  • Joined: 06-September 03
  • Location: California

Posted 07 December 2012 - 19:07

1) So you don't hit a button on the screen by accident.


It must make calling any place with an IVR a nightmare... "Press 1 to speak to Sales" :(

#10 drotaru

drotaru

    Neowinian

  • Joined: 12-June 04
  • Location: Romania

Posted 07 December 2012 - 19:11

the second you remove the phone from your ear , the screen turns on again , even "mid call"

having the speaker function turned on will cancel the feature

#11 firey

firey

    F͎̗͉͎͈͑͡ȉ͎̣̐́ṙ͖̺͕͙̓̌è̤̞͉̟̲͇̍̍̾̓ͥͅy͓̍̎̌̏̒

  • Tech Issues Solved: 8
  • Joined: 30-October 05
  • Location: Alberta, Canada
  • OS: Windows 7
  • Phone: Android (4.4.2)

Posted 07 December 2012 - 23:17

It must make calling any place with an IVR a nightmare... "Press 1 to speak to Sales" :(


As mentioned above the screen turns back on as soon as you remove the phone from your ear.

#12 Davo

Davo

    Neowinian

  • Joined: 15-September 06

Posted 07 December 2012 - 23:24

Check to make sure your screen protector is not blocking the proximity sensor. Happens to a lot of people at my job.

#13 Roger H.

Roger H.

    Neowinian Senior

  • Tech Issues Solved: 20
  • Joined: 18-August 01
  • Location: Germany
  • OS: Windows 8.1
  • Phone: Nexus 5

Posted 07 December 2012 - 23:36

Check to make sure your screen protector is not blocking the proximity sensor. Happens to a lot of people at my job.


I was just gonna post that. Screen protectors over the proximity sensor is what causes this issue 90% of the time.

#14 OP Rickkins

Rickkins

    Neowinian

  • Joined: 04-April 07
  • OS: Windows 8, Desktop Mode
  • Phone: Galaxy S3

Posted 09 December 2012 - 00:27

My phone is in a case, no screen protector.

Similar to this one http://www.ebay.ca/i...=item2325fcef08

#15 LightShadow

LightShadow

    >Metro<

  • Joined: 30-January 10
  • Location: Lake Silencio
  • OS: Windows 8

Posted 09 December 2012 - 00:40

My phone is in a case, no screen protector.

Similar to this one http://www.ebay.ca/i...=item2325fcef08

Stupid question, but have you tried without a case? I've seen many cases when the latch of the case would trip the proximity sensor (on an iPhone at-least). It's worth a shot.