After defeating the Google Play Store boss on November 27th, I was thrilled when my Nexus 4 shipped a whole week early! Sadly, the device didn't last 8 hours of on time before it decided it had enough of this world and bricked itself while on the charger.
I called Google Play Support and they were sympathetic. They promised that a replacement Nexus 4 would be shipped ASAP and that I should receive it in a few days. At most they said by the end of the week. Their email even specified "less than a week" shipping in it.
That week came and passed and I received no shipping information. I called Google Play Support yesterday evening to ask what the status was.
The first guy I spoke to assured me that actually the problem was with UPS. Apparently my replacement Nexus 4 was in a shipping container just waiting for UPS to come pick it up. I was thrilled and told him I was so excited to receive shipping information tomorrow. He couldn't guarantee that it would be shipped tomorrow, but within the next few days. Surely if it is boxed and ready to go, then scheduling UPS to come pick the box up shouldn't be a problem. Let me Google that for you, I explained. Sure enough, "schedule a pickup" would be a cinche! Let me talk to your supervisor.
Supervisor: No that isn't quite accurate and actually we are completely out of Nexus 4's and it could take weeks! No, can't compensate you for your time other than apologize and ask that you be patient. Can I talk to YOUR supervisor, I asked politely. No, my supervisor is an executive and doesn't take phone calls. Followed by a "Have a good day sir" and a *click*.
Today I receive an email from Google Play Store which spells it out further:
Thank you for contacting us.
We recently have been updated, the replacement devices have been put on a backorder and will be shipped with in 3- 5 weeks. If you any other questions please feel free to reply back to this email.
Who knows? Maybe there will be a Christmas Miracle and I will receive a replacement Nexus 4 before the end of this week.
Meanwhile, Google Play Store has over $700 in charges and holds on my CC and I have nothing on my end. They won't even compensate me for my time. I mean, come on, is $20 in Google Play Store credits really a lot from Google?
Oh well. Lessened learned about the poor quality service that we can now expect from Google.