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#1 Deep_Level_Shark

Deep_Level_Shark

    Neowinian

  • Joined: 02-December 05

Posted 31 December 2012 - 16:12

How to get rid of this virus ?


Posted Image


I clicked Remove ......still this virus did not remove. How to get rid of this virus.

I also checked with Maleware Bytes scan....got 3 objects detected .....but FREE version does not have removal facility .

Is there any solution ?


#2 farmeunit

farmeunit

    The other white meat.

  • Tech Issues Solved: 3
  • Joined: 05-May 03
  • Location: Branson, MO USA

Posted 31 December 2012 - 16:23

I've never heard of Malwarebytes NOT removing something in the FREE version. I haven't used in several months, though, so I can't say for sure.

Here are some free bootable AV CDs:
http://www.techmixer...-download-list/

You also might try http://en.kioskea.ne...n-c-recycle-bin

#3 xendrome

xendrome

    In God We Trust; All Others We Monitor

  • Tech Issues Solved: 14
  • Joined: 05-December 01
  • OS: Windows 8.1 Pro x64

Posted 31 December 2012 - 16:25

I also checked with Maleware Bytes scan....got 3 objects detected .....but FREE version does not have removal facility .


False, your virus looks like it is in a protected system folder which the AV software does not have permissions to. Not really sure why you assume that the free version doesn't remove infections, because it does. You need to look into taking ownership of the Recycle Bin folder

#4 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 31 December 2012 - 16:26

Install Avast Free AV and schedule a boot time scan

System files won't be locked during a boot time scan


EDIT - Why can't I see the image in FF but I can in IE ?

#5 Enron

Enron

    Windows for Workgroups

  • Tech Issues Solved: 1
  • Joined: 30-May 11
  • OS: Windows 8.1 U1
  • Phone: Nokia Lumia 900

Posted 31 December 2012 - 16:27

Empty your recycle bin

#6 +RedReddington

RedReddington

    member_id=28229

  • Joined: 14-May 03

Posted 31 December 2012 - 16:32

Yeah Id say that, Empty Recycle Bin. Also Malware Bytes Free Version Definitely has remove feature. Why do you say it doesn't?

#7 OP Deep_Level_Shark

Deep_Level_Shark

    Neowinian

  • Joined: 02-December 05

Posted 31 December 2012 - 16:59

where is the remove feature here ? This is the scan result of Maleware Bytes.

How do I remove detected objects ?

Posted Image

>>>>Yeah Id say that, Empty Recycle Bin.

Recycle Bin is already empty !....restarted machine ...no improvmenet.

#8 sc302

sc302

    Neowinian Senior

  • Tech Issues Solved: 36
  • Joined: 12-July 05
  • Location: NJ, USA

Posted 31 December 2012 - 16:59

click show results.... and then.... remove selected (make sure that they are selected.)

#9 LUTZIFER

LUTZIFER

    Resident Evil

  • Joined: 09-January 02
  • Location: Vancouver Island, BC CANADA

Posted 31 December 2012 - 17:02

where is the remove feature here ? This is the scan result of Maleware Bytes.

How do I remove detected objects ?

Posted Image

>>>>Yeah Id say that, Empty Recycle Bin.

Recycle Bin is already empty !....restarted machine ...no improvmenet.

Probably in Show Results.

#10 +warwagon

warwagon

    Only you can prevent forest fires.

  • Tech Issues Solved: 3
  • Joined: 30-November 01
  • Location: Iowa

Posted 31 December 2012 - 17:07

I still wish Malwarebytes would take the superantispyware approch and show us what it finds as it finds it. Nothing is more annoying than when you do a scan on someones machine and it finds 1 infection in memory but you don't get to know what that infection is until 1 hour after the scan is complete. Only to find out it's mywebsearch.

#11 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 31 December 2012 - 17:19

I still wish Malwarebytes would take the superantispyware approch and show us what it finds as it finds it. Nothing is more annoying than when you do a scan on someones machine and it finds 1 infection in memory but you don't get to know what that infection is until 1 hour after the scan is complete. Only the find out it's mywebsearch.


Yep, I hate that too, makes me want to hit stop to see what it was, but then I cba to wait for another scan in-case it finds something at the end

#12 mduren2445

mduren2445

    Neowinian

  • Joined: 02-March 06

Posted 31 December 2012 - 17:52

Ok from what I read it is a new Trojan (Some people just have too much time on their hands) discovered in mid December, which is why malwarebyes can't remove it because it does not know how

Sirefef, or ZeroAccess, is a Trojan that infects machines by exploiting a browser, through a third-party plugin, via an email attachment/link or it’s downloaded by other malicious software (malware). Once on the machine, it creates an environment where new threats can be installed without detection by most security software and then downloads these threats. Because it prevents antivirus software attempting to remove it, Sirefef is very difficult to remove, often requiring a complete system reinstall.

http://land.viprebus...CFQSg4Aod4iIAWQ

this may help

http://blog.teesuppo...fef-bp-1-virus/

but if the system is compromised already i would reload from a clean backup but that's just my humble opinion because I have found many a time a lot of these 'removal tips or tools' are more trouble than they are worth...good luck

#13 Hum

Hum

    totally wAcKed

  • Tech Issues Solved: 13
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 31 December 2012 - 17:57

Maybe File Sredder can get rid of it:

http://www.fileshredder.org/

#14 +warwagon

warwagon

    Only you can prevent forest fires.

  • Tech Issues Solved: 3
  • Joined: 30-November 01
  • Location: Iowa

Posted 31 December 2012 - 19:56

I'd boot off a Kapsersky Rescue Disc usb / cd and scan from there.

#15 Riggers

Riggers

    Neowinian

  • Tech Issues Solved: 4
  • Joined: 03-March 08

Posted 01 January 2013 - 13:49

Iv`e just cleaned a lappie with this on using boot cd`s. Look like you were actually pretty lucky as it normally locks you out of the computer (ransomware). You have been caught blah blah blah, send some money via wire transfer and you can your computer back sort of thing :pinch:
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