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Windows 7- have updates, but hangs when I try shutdown


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#1 SoCalRox

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  • Joined: 21-December 05

Posted 14 January 2013 - 18:57

Windows 7, HP laptop. When I try to reboot with new updates, it gets hung on the first one and will sit there all day if I don't turn it off. I've tried the Microsoft tool that should fix it, and nothing happens- it still hangs.

How can I clear that all out and re-try the installs? I've tried all I could think of but nothing changes.

Thanks!


#2 paul0544

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  • Joined: 11-April 11

Posted 14 January 2013 - 19:09

http://www.troublefi...s-update-files/

#3 mduren2445

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  • Joined: 02-March 06

Posted 14 January 2013 - 19:11

you should have the option (i think its f8) to go in and do a system restore to a point before your update

#4 OP SoCalRox

SoCalRox

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  • Joined: 21-December 05

Posted 14 January 2013 - 19:55

I don't know what the restore point would be, so that's a last resort option at the moment, but it IS noted in case Paul's link doesn't get me there.

Paul: Thanks!!! I have the delete process now. When I get home and am not remote, I'll try to reboot.

#5 paul0544

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  • Joined: 11-April 11

Posted 14 January 2013 - 20:10

I don't know what the restore point would be, so that's a last resort option at the moment, but it IS noted in case Paul's link doesn't get me there.

Paul: Thanks!!! I have the delete process now. When I get home and am not remote, I'll try to reboot.

Hopefully its all good now, I have had the same problem with 2 different computers and that fixed it. :)

#6 OP SoCalRox

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Posted 14 January 2013 - 22:47

Seems to have done the trick!!! THANKS!!!!

#7 OP SoCalRox

SoCalRox

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  • Joined: 21-December 05

Posted 15 January 2013 - 13:40

OOPS! Downloaded just fine. Install hangs on first one again,

Dang!

#8 OP SoCalRox

SoCalRox

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  • Joined: 21-December 05

Posted 15 January 2013 - 14:19

Upon further review, I think I need to reinstall Windows. I ran sfc /scannow and it couldn't even complete.