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Subway Foot-Longs Coming Up Short

australia measuring tapes 11 inches on-line photo

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#1 Hum

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Posted 19 January 2013 - 15:22

Subway customers are whipping out their measuring tapes after Internet postings that claim a short-shrifting of the worldwide chain's famous footlong sub, putting the Milford, Conn.-based company in the hot seat.

The controversy began Tuesday in Australia, when a very precise customer, identified as Matt Corby of Perth, ordered a footlong sub and then pulled out a tape measure. Corby found the sub measured only 11 inches long and took his outrage to Facebook, where he posted a photo of his sub alongside the tape measure on the company's page with the caption, "subway pls respond."

The page with Corby's photo appears to be no longer available on Facebook. Screengrabs taken of his image and reposted online show the photo quickly received more than 131,000 likes and thousands of comments.

The photo also sparked an abundance of photos on Facebook of subs being measured and countless comments on Subway's page, ranging from "I think they [Subway] owe us some," to "there are way more thing in life to worry about then 1 inch of sub."

The New York Post followed up on Corby's complaint with a New York City-based investigation of its own and found Corby's experience to be more the rule than the exception.

According to the Post, four out of seven "Five-dollar Footlongs" purchased at Subways in Manhattan, Brooklyn and Queens, measured only 11 or 11.5 inches. A local franchise owner told the paper the chain has cut the portions of their cold-cut meats by 25 percent recently, a claim a representative for Subway told ABCNews.com is not true.

Subway attributes the discrepancy in sub length to the fact that the bread is baked fresh daily in each of their 38,000 restaurants. They do say, however, they are looking into the matter.

"We are committed to providing a consistent product delivering the same amount of bread to the customer with every order. The length however may vary slightly when not baked to our exact specifications. We are reinforcing our policies and procedures in an effort to ensure our offerings are always consistent no matter which Subway restaurant you visit," the company said in a statement provided to ABCNews.com today.

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#2 shockz

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Posted 19 January 2013 - 15:25

Blows my mind that this is even an issue.... gawd we're such fat asses.

1 inch short on a piece of bread that is mostly fluff but full of carbs... but you still get the same amount of meat and toppings as you would anyways. Who gives a ****.

#3 +Chicane-UK

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Posted 19 January 2013 - 15:29

I can't honestly remember the last time I had a foot-long at subway!

If ever there was a case of 'first world issues' :|

#4 OP Hum

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Posted 19 January 2013 - 15:29

I want my money back. :p

#5 hagjohn

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Posted 19 January 2013 - 15:29

Depends if it was just overlooked or it was purposely done. If you are selling a foot long sandwich, it should be a foot long, unless it's specified.... but is it a overly big deal. No. I would imagine the gov't could charge them with false advertisement and since the gov't is short of money, I imagine they will if they find it not to be an isolated issue.

#6 Tews

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Posted 19 January 2013 - 15:29

Some people have way too much time on their hands!

#7 OP Hum

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Posted 19 January 2013 - 15:32

^ And not enuff inches. :p

#8 IceBreakerG

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Posted 19 January 2013 - 15:37

The way I see it, would you feel the same way if you paid for a gallon of gas, but only received 92% of that gallon? Same scenario here. It's not really about the "food", but about not getting what you paid for. If I pay for a "foot long" sub, I expect to get a foot long sub, not an 11in sub. The same way with paying for a gallon of gas, I expect to get the whole gallon, not part of it.

#9 Detection

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Posted 19 January 2013 - 15:37

Might have been 1ft before it was cut and toasted

#10 Guest_xiphi_*

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Posted 19 January 2013 - 15:37

^ And not enuff inches. :p


Sounds like a personal problem. haha

#11 *RedBull*

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Posted 19 January 2013 - 18:09

Might have been 1ft before it was cut and toasted

No the ones measured aren't toasted. They should be sued for false advertising. I always thought the 6inch was a wee bit short.

#12 majortom1981

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Posted 19 January 2013 - 18:11

On reddit people who worked at subway stated this is what happens when that specific store does not make the bread right.

#13 Detection

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Posted 19 January 2013 - 18:12

No the ones measured aren't toasted. They should be sued for false advertising. I always thought the 6inch was a wee bit short.


I never really thought about it, mine is normally falling to bits with the amount of ingredients I choose anyway lol

#14 Nick H.

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Posted 19 January 2013 - 18:21

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Seriously though, this is a huge epidemic. However will we survive without that extra inch? (ladies, keep your giggling to yourself)

#15 tiagosilva29

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Posted 19 January 2013 - 18:22

As someone from the SI-land I have no idea on what is going on.



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