REM2000, on 01 February 2013 - 16:05, said:
As well as posting when things go wrong with companies and suppliers i also like to mark when a company has had exceptional service, to wit a small post regarding Logitech.
I brought a G700 mouse from them at the end of 2011, recently it developed a problem where it would simply disappear and generally not work.
I went online to logitech's support site, i had a pleasant too and fro between a logitech representative who went through the general trouble shooting steps, however it was clear that it was a hardware fault.
The representative said that it was a hardware fault, arranged a pre-paid stamp to post the stamp, all that i was required to do was slip the mouse in a padded envelope and go to my local post office. I got confirmation that they received the mouse and it was indeed broken, they then sent out a brand new in the box retail G700 mouse about a week later.
I find that incredible service and thought i would share, will definitely mean i buy more Logitech mice in the future.
When my G700 died, don't remember, how but it sort of went weird dead, I just mailed them, told them I had no receipt because I lost in since I bought it at a named store. was told to print an email with a number,and take a picture with the number and mouse, and they shipped me a new one.