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Disappointed with Samsung customer service

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So Saturday before last (26/1) I was using my Galaxy S II on Skype, talking to a friend in the USA. Come about 10:30pm I went to bed, and put my 'phone on charge in the kitchen, same as most nights. Sunday morning I go downstairs, and there's a crack about 1.5" long from just above the volume up key, over to the left of the front camera across the front of the screen. After a quick Google, it seems there is an unrecognised (by Samsung) fault where the PCB can flex when the battery gets hot, and force the screen cover to crack.

So I log it with Samsung online, and they respond with the following:


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