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[SOLVED] Windows 7, security update fails


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#1 ViperAFK

ViperAFK

    Neowinian Senior

  • Tech Issues Solved: 2
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  • Location: Vermont

Posted 15 February 2013 - 14:47

Have a friend who can't get his machine to update at all. it will download and start installing and then almost instantly fail with ""windowsUpdate_800B0100" " WindowsUpdate_dt000"

All the search results I found for that error seem to be about having trouble installing SP1, but this machine is already running SP1 (and has all updates installed except the one thats failing, KB2778344).

I tried quite a few things, renaming the software distribution folder so it would download it fresh (this helped a little but, there was initially 3 updates failing and this let me install two of them), running the fixit to reset/repair windows update, running the system update readiness tool, using the windows update troubleshooter in control panel. I also scanned for malware with malwarebytes which found 2 items in the user's internet explorer temp files and removed them, didn't find anything else and shows no other symptoms of malware.

edit: update readiness tool gives me these errors in the log:

Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22137_none_21e50706feb2618b.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22137_none_17905cb4ca519f90.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17977_none_16dba817b1543c48.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17977_none_21305269e5b4fe43.manifest
servicing\packages\Package_2_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_2_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_3_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_3_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2761226_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2761226_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_2_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_2_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_3_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_3_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2761226_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2761226_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat



#2 f0rk_b0mb

f0rk_b0mb

    Neowinian Senior

  • Tech Issues Solved: 3
  • Joined: 02-June 12

Posted 15 February 2013 - 14:50

Try a live CD like Kaspersky Rescue CD. Also, before you try that, can you shut down all the way (not reboot) and try it again? Hope this helps? :)

#3 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 15 February 2013 - 15:06

Recently had a problem with Win 8 laptop erroring out for WU, to fix I had to:

Stop the Windows Update service in services.msc

then delete the contents of:

SoftwareDistribution\DataStore

and

SoftwareDistribution\Download

Then restart Windows update service and check for updates again

All worked fine after that

#4 OP ViperAFK

ViperAFK

    Neowinian Senior

  • Tech Issues Solved: 2
  • Joined: 07-March 06
  • Location: Vermont

Posted 15 February 2013 - 15:09

Recently had a problem with Win 8 laptop erroring out for WU, to fix I had to:

Stop the Windows Update service in services.msc

then delete the contents of:

SoftwareDistribution\DataStore

and

SoftwareDistribution\Download

Then restart Windows update service and check for updates again

All worked fine after that


Yeah I did try that (just different method, renamed entire SoftwareDistrobution folder to Softwaredistrobution.old, and let windows regenerate the folder). This helped for 2/3 updates that were failing, but one continues to. I even tried doing it again and rebooting but it didn't help.

#5 Detection

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    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 15 February 2013 - 15:12

Have you checked to make sure that update is not already installed?

Or try downloading the update manually from MS hotfix site and install it that way ?

#6 OP ViperAFK

ViperAFK

    Neowinian Senior

  • Tech Issues Solved: 2
  • Joined: 07-March 06
  • Location: Vermont

Posted 15 February 2013 - 16:52

whew, think I've got it now. ended up having to download the .msu package for the update that checksur was complaing was corrupted (KB2761226), extracting the files from it, placing them in the correct directories under C:\Windows\Temp\CheckSUR, run the windows update readiness checker again, and now it was able to fix most of the problems. Its still complaining about a few files but I think I just missed a few files to manually copy over, so I just have to try again, it fixed most of the errors :)

#7 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 15 February 2013 - 16:57

whew, think I've got it now. ended up having to download the .msu package for the update that checksur was complaing was corrupted (KB2761226), extracting the files from it, placing them in the correct directories under C:\Windows\Temp\CheckSUR, run the windows update readiness checker again, and now it was able to fix most of the problems. Its still complaining about a few files but I think I just missed a few files to manually copy over, so I just have to try again, it fixed most of the errors :)


wow what a mess on, wonder why its doing that

#8 OP ViperAFK

ViperAFK

    Neowinian Senior

  • Tech Issues Solved: 2
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  • Location: Vermont

Posted 15 February 2013 - 17:04

wow what a mess on, wonder why its doing that


no idea lol, if i had to guess it was powered off during a windows update or something

#9 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 15 February 2013 - 17:06

no idea lol, if i had to guess it was powered off during a windows update or something


Maybe yea, WU seeing a partial install of the file or something

Maybe try an sfc /scannow and see if anything gets repaired / replaced

#10 OP ViperAFK

ViperAFK

    Neowinian Senior

  • Tech Issues Solved: 2
  • Joined: 07-March 06
  • Location: Vermont

Posted 15 February 2013 - 17:12

Maybe yea, WU seeing a partial install of the file or something

Maybe try an sfc /scannow and see if anything gets repaired / replaced

Yeah if it still doesn't work I will, right now I've copies over the files I think I missed and am running checksur again, and its already repaired a few more things, so hopefully this is the last of the corrupted files:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-15 12:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum		Line 1:
(fix)	CBS MUM Corrupt	CBS File Replaced	Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Package_for_KB2761226~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 443
Found 1 errors
Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1

now to try running WU :)

EDIT: yay, it worked :)