9 replies to this topic

[ashpowell]

Hi,

When Windows 8 first came out I took advantage of the upgrade offer and upgraded. However I didn't like the change and reverted back to Windows 7.

I'm now wanting to give it another go, but cannot find the upgrade key, I would have thought they would have mailed it me but cannot find it, I can only find the media centre upgrade key they mailed me.

Is there any way of getting it back? I don't want to pay nearly £200 to upgrade.

[0sit0]

I think you have to call them. That's what I heard anyway.

[ashpowell]

Just checked in my account on the Windows website too, isn't in my downloads & purchases, guess I wont be upgrading!

[Neobond]

ashpowell, on 16 February 2013 - 20:37, said:

Just checked in my account on the Windows website too, isn't in my downloads & purchases, guess I wont be upgrading!

Wasn't the key emailed to you? I was mailed the Windows Media Center add-on key.

[remco8264]

I found this on Microsoft Community (http://answers.micro...36-ba3f163b8c38)

''You can call Microsoft Store customer service. They can re-send the email to you, if you can provide some information about the order.

Your bank statement is pointless info in relation to this, have any of the following handy:

• The email you used a the moment of the order, or where you received your confirmation.
  
• Your phone number
  
• Your full name as it appears in the card information you used when ordering.

Any of those are good leads to getting the info you need. Also, be courteous, remember you are dealing with people who take hundreds of calls a day, many by people who are upset and often aggresive. Kindness and patience will get you far.''

Phone numbers: http://support.micro...t-phone-numbers

[ashpowell]

Neobond, on 16 February 2013 - 20:40, said:

Wasn't the key emailed to you? I was mailed the Windows Media Center add-on key.

Yes that was mailed to me, I have that, but tried to enter it and it said it was an upgrade key and cannot be used.. Am I doing something wrong?

remco8264, on 16 February 2013 - 20:40, said:

I found this on Microsoft Community (http://answers.micro...36-ba3f163b8c38)

''You can call Microsoft Store customer service. They can re-send the email to you, if you can provide some information about the order.

Your bank statement is pointless info in relation to this, have any of the following handy:

• The email you used a the moment of the order, or where you received your confirmation.
  
• Your phone number
  
• Your full name as it appears in the card information you used when ordering.

Any of those are good leads to getting the info you need. Also, be courteous, remember you are dealing with people who take hundreds of calls a day, many by people who are upset and often aggresive. Kindness and patience will get you far.''

Phone numbers: http://support.micro...t-phone-numbers

Thanks for the info

[1WayJonny]

The upgrade keys are sold by different store front with its own support numbers.

http://www.windowsupgradeoffer.com/

Go there and download the tool that starts the checker and upgrade, they mention the name somewhere here.


EDIT:

ARVATO DIGITAL

Support Hours: 08:00 – 1:00 am M-F, Noon – 8pm Sat-Sun (UTC - 5) EST
Telephone: 877-254-4698


https://www.windowsu...CustomerSupport

[arachnoid]

Quote

Yes that was mailed to me, I have that, but tried to enter it and it said it was an upgrade key and cannot be used

Are you using the iso that you downloaded for the upgrade,plus you already used it once so it wont work unless you talk to MS?
The media centre key may not work either you will have to talk to MS on the phone with that one as the exipry date has come and gone on the free keys.

[0sit0]

arachnoid, on 16 February 2013 - 21:04, said:

Are you using the iso that you downloaded for the upgrade,plus you already used it once so it wont work unless you talk to MS?
The media centre key may not work either you will have to talk to MS on the phone with that one as the exipry date has come and gone on the free keys.

It should work if you use it on the same machine.

[ashpowell]

Just sent Microsoft a quick email via a form on their website, within a few hours they sent me the original purchase email out with product code on.. Very good customer service!